Messages posted by marianela

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PowerDirector (previous versions) » Power Director 13 ultimate consuming 100% of my CPU when converting MP4 1280x720...help » Go to message

I am not sure what u mean with hardware encoding..i have been using PD for years with basic setting and never a problem.

I will try to see if i can see any windows erros and fix it.

will post results later

Thanks

PowerDirector (previous versions) » Power Director 13 ultimate consuming 100% of my CPU when converting MP4 1280x720...help » Go to message

hello

Yes its new diagnostic file.

I updated the BIOS and all motherboard drivers. There was an issue with the RAM that was only recognizing 16gb that is fixed.

i didnt install any beta drivers

i use also another video editing soft called XILISOFT VIDEO CONVERTER ULTIMATE and encodes fine with only 35% cpu usage.

I also opened a ticket on Cyberlink support but still no solution found. Do u think it might be a software problem?

Cause pc maybe have some windows update errors but when i search for updates it states no important ones are available.

I really dont know whats happening.

I made new diagnostig file just in case

PowerDirector (previous versions) » Power Director 13 ultimate consuming 100% of my CPU when converting MP4 1280x720...help » Go to message

Hello Again

new diagnostic file after updating BIOS and all motherboard drivers.

Fixed the 16gb memory problem...now has 32 gb RAM available

Pc still crashes when encoding hd 1280p

I have all drivers up to date and PD13 last patch.

Any ideas?

PowerDirector (previous versions) » Power Director 13 ultimate consuming 100% of my CPU when converting MP4 1280x720...help » Go to message

i will see if there is an update for motherboard.

I didnt realize only 16gb of memory were available.

Will post new diagnostic file after upading motherboard

i have all windows updates instaled

Thanks

PowerDirector (previous versions) » Power Director 13 ultimate consuming 100% of my CPU when converting MP4 1280x720...help » Go to message

I still have same problem after i did all that u sugested.

Its crashing my pc everytime i try to encode mp4 hd 1280.

I uninstalled pd13 and installed it again with antivirus off

did a full virus scan in safe mode...nothing found

moved the file to the system drive and tried to encode it again..same result 100% cpu usage

i have tuneup software and i have minimum startup programs running

All this started to happen when i updated pd13 with the february patch.

Please any sugestions???

PowerDirector (previous versions) » Power Director 13 ultimate consuming 100% of my CPU when converting MP4 1280x720...help » Go to message

thank you

PowerDirector (previous versions) » Power Director 13 ultimate consuming 100% of my CPU when converting MP4 1280x720...help » Go to message

txt file

PowerDirector (previous versions) » Power Director 13 ultimate consuming 100% of my CPU when converting MP4 1280x720...help » Go to message

sorry..here it is

PowerDirector (previous versions) » Power Director 13 ultimate consuming 100% of my CPU when converting MP4 1280x720...help » Go to message

hi..thanks for your reply

Power Director 13 version 2604 with last february patch

THANKS

PowerDirector (previous versions) » Power Director 13 ultimate consuming 100% of my CPU when converting MP4 1280x720...help » Go to message

specs of my pc

Windows 8.1 64 bit with all updates

Cpu AMD FX 8350 8 core updated

32 gb ddr3 memory 669 mhz

motherboard Gigabyte 970A-D3P

graphic card AMD Radeon 780 Series

Most of the times it crashes the pc when converting...please help

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