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PowerDirector (previous versions) » cyberlink clqtkernelclient32 has stopped working » Go to message
Hi Dafydd

Thanks for getting back to me. Isn't that the same as removing PD11/Quicktime, deleting the left over folders then re-running the install?

I currently do the method you mention - here's the contents of the "bits" directory from the extracted RAR file:

Volume in drive D is HDD
Volume Serial Number is A051-4ABB

Directory of d:\Users\James and Julia\Desktop\PowerDirector11Ultimate_CL.2215_GM3123206_VDE121026-03

05/12/2012 11:34 <DIR> .
05/12/2012 11:34 <DIR> ..
01/11/2012 11:09 4,248 0x0404.ini
01/11/2012 11:09 7,094 0x0407.ini
01/11/2012 11:09 6,129 0x0409.ini
01/11/2012 11:09 7,022 0x040a.ini
01/11/2012 11:09 7,242 0x040c.ini
01/11/2012 11:09 6,897 0x0410.ini
01/11/2012 11:09 6,623 0x0411.ini
01/11/2012 11:09 5,724 0x0412.ini
01/11/2012 11:09 6,814 0x0413.ini
01/11/2012 11:09 6,715 0x0415.ini
01/11/2012 11:09 6,569 0x0416.ini
01/11/2012 11:09 6,512 0x0419.ini
01/11/2012 11:09 4,315 0x0804.ini
01/11/2012 11:09 6,833 0x0816.ini
01/11/2012 11:09 4,315 0x1004.ini
01/11/2012 11:09 24,576 1028.mst
01/11/2012 11:09 38,912 1031.mst
01/11/2012 11:09 3,584 1033.mst
01/11/2012 11:09 35,840 1034.mst
01/11/2012 11:09 37,376 1036.mst
01/11/2012 11:09 37,888 1040.mst
01/11/2012 11:09 36,352 1041.mst
01/11/2012 11:09 31,744 1042.mst
01/11/2012 11:09 37,376 1043.mst
01/11/2012 11:09 34,816 1045.mst
01/11/2012 11:09 34,816 1046.mst
01/11/2012 11:09 33,280 1049.mst
01/11/2012 11:09 25,088 2052.mst
01/11/2012 11:09 34,816 2070.mst
01/11/2012 11:09 24,576 4100.mst
01/11/2012 10:33 914,432 7z.dll
01/11/2012 10:33 163,840 7z.exe
01/11/2012 11:13 378 Custom.ini
01/11/2012 11:23 14,853 Cyberlink.MD5
01/11/2012 11:06 2,857,354,313 Data1.7z
01/11/2012 11:09 86,263,157 Data1.cab
01/11/2012 11:11 309 Define.ini
05/12/2012 11:34 0 dir.txt
01/11/2012 11:20 717 info.ini
01/11/2012 11:13 6,236,520 ISSetup.dll
01/11/2012 11:11 201,963 PDR.ico
01/11/2012 11:09 606,208 PowerDirector.msi
01/11/2012 11:12 499 Product.ini
01/11/2012 11:20 <DIR> Setup
01/11/2012 11:13 320,008 Setup.exe
01/11/2012 11:11 1,815 Setup.ini
01/11/2012 11:09 6,739,915 setup.isn
01/11/2012 11:13 160,264 SKUtil.dll
01/11/2012 11:13 179,720 SKUtil2008.dll
01/11/2012 11:11 805,531 SupportFiles.7z
01/11/2012 11:18 299 ureg.ini
01/11/2012 11:20 <DIR> WVEditor
01/11/2012 11:20 <DIR> x64
50 File(s) 2,960,528,833 bytes
5 Dir(s) 837,393,805,312 bytes free


So to sum it up, i've tried:

Removing PD11 and Quicktime and all PD11 extra programs it installs.
Deleted any reference to Cyberlink and Apple off my system ie
c:\Program Files\Cyberlink
c:\Program Files (x86)\Cyberlink
C:\Program Files (x86)\Common Files\Apple

Anything in AppData\Roaming too.

I then use CCleaner to remove any registry items and temp files.

Reboot.

Navigate to d:\Users\James and Julia\Desktop\PowerDirector11Ultimate_CL.2215_GM3123206_VDE121026-03\setup.exe

Install.



I've also tried downloading the trial from Cyberlinks website and that also crashes too.

PowerDirector (previous versions) » cyberlink clqtkernelclient32 has stopped working » Go to message
heehee that's mornings for you

Replied to you
PowerDirector (previous versions) » cyberlink clqtkernelclient32 has stopped working » Go to message
What information do you require?
PowerDirector (previous versions) » cyberlink clqtkernelclient32 has stopped working » Go to message
Just rolled back to the 12.10 WHQL drivers. Same issue :/

I am getting pretty fed up now and I can't claim a refund as I activated the product!
PowerDirector (previous versions) » cyberlink clqtkernelclient32 has stopped working » Go to message
Quote:
Any PD11 cleaner tools?


Maybe this will help. Found in FAQ in Support. IT was the only cleaner tool reference I could find for you. I hope it works for you.


http://www.cyberlink.com/prog/support/cs/product-faq-content.do?id=14946&prodId=4&prodVerId=977


Thanks - will try that

I always install as Administrator. Using the latest beta drivers from ATI/AMD's site too.
PowerDirector (previous versions) » cyberlink clqtkernelclient32 has stopped working » Go to message
Still no luck. Did as you advised, as well as what Support advised too. Same problem.

This PC is a new build, built at the weekend and hasnt got much software on it.

Any other ideas?

Any PD11 cleaner tools?

Thanks
PowerDirector (previous versions) » cyberlink clqtkernelclient32 has stopped working » Go to message
Thanks - will try it again tonight and see how I get on.

Will update you in the evening.
PowerDirector (previous versions) » cyberlink clqtkernelclient32 has stopped working » Go to message
Hi guys

I just bought PowerDirector 11 Ultimate and when I load it up, I get the following error "cyberlink clqtkernelclient32 has stopped working". I've removed QT, uninstalled PD11, downloaded latest QT from Apple's website and installed it, then installed PD11 again - and patched it to the latest release... and I still get that error.

How can I stop it?

Thanks!

James
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