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As I said above, I did not receive a support number after filling out and submitting the form on the http:/www.cyberlink.com/bdupdate page.
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Thanks, but since the issue is with support for PowerDVD 10 and not with my computer, I don't see the point of asking me to collect system information.
Where can I find today's patch that fixes the pixellation problems? It's not on your software updates page, http:/www.cyberlink.com/bdupdate/ still says there's no update available, and PowerDVD itself says there's no update.
I did not receive a case ID, nor have I been contacted by tech support for 3 days now. Today I got an email about this forum in German, which I don't speak, so I have no idea what it's about.
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Two days ago I rented a blu-ray of X-Men First Class and attempted to play it on PowerDVD 10. I got the message that the software needed an update and to go to http:/www.cyberlink.com/bdupdate/. When I went to that address and ran the updater it said it couldn't find any update software for me and gave me a form to fill out so that someone from Cyberlink support would contact me 'shortly'. As you can imagine, with a rental blu-ray 'shortly' didn't do me a whole lot of good. I found a download of the latest patches/version of PowerDVD 10, installed it, and it played the disc - except every 10 minutes or so the picture would break up into pixellation and stuttering for a couple of minutes. (With that regularity it's highly unlikely it was the disc.)
So now it's two days later and no one has contacted me from Cyberlink tech support. This is terrible customer service, especially for a software product that costs as much as a standalone player with more features.
Some time ago I tried version 11 and it wouldn't work at all, even for regular DVDs - when I posted the issue here all I got was the recommendation to update the drivers on my computer, telling me the Cyberlink people didn't have a clue. Since I didn't feel like spending hours and maybe days fiddling, I just went back to 10.
Between the bugginess of Cyberlink software and the poor support, plus the high price, when 10 is retired I'm going to buy a standalone player. Maybe sooner.
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It's already patched. And none of those problems look like mine.
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I downloaded the trial version and so far am having no luck at all. When I try to play a Blu-ray (after several minutes of trying to figure out how - the interface is not intuitive) the volume info keeps blinking or the movie info is partially displayed in the top right and the progress bar at the bottom keeps progressing and then snapping back. and the whole screen blinks slightly about once a second. Nothing else happens.
I also tried a DVD, and it played with no sound. An avi video played okay.
The same Blu-ray discs and DVD play fine in PowerDVD 10. I'm using a Dell Zino with an Athlon Neo X2 dual core 6850e 1.8Gz CPU, 4 GB RAM, Win 7 64-bit.
I'm also having zero luck with PowerRemote. I installed the free version on an Archos 70 tablet, started it up, detected the trial PowerDVD 11 on my Zino, selected it, and nothing happens.
Help would be appreciated - I'd like the remote feature in 11, if the product would only work on my system.
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