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CDR 10/365 Crash Issue - Hotfix
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Hello Members,

This issue may or may not affect you.

Using CDR10/365, some users have encountered a crash issue when importing certain 9:16 project/video clips to edit in ColorDirector. The tean at CL has reproduced similar issues & the engineering team has prepared a hotfix for resolving the crash issue as the temporary workaround.

To use the hotfix:


  1. Download and extract the attached zip to a new “CLRGL.ax” file.

  2. Close ColorDirector if it has launched.

  3. Go to the ColorDirector program folder: C:\Program Files\CyberLink\ColorDirector10\CESdlls\

  4. Rename the original “CLRGL.ax” file to “CLRGL_.ax” in the folder.

  5. Copy the new CLRGL.ax file to the folder: C:\Program Files\CyberLink\ColorDirector10\CESdlls\

  6. Check if the same crash condition persists after importing 9:16 videos to edit in ColorDirector.



If the crash persists, please contact customer support with a crash report for further assistance.

PIX
 Filename
CLRGL.zip
[Disk]
 Description
 Filesize
418 Kbytes
 Downloaded:
75 time(s)
PhD CDR ADR DZ MVL PP Forum Moderator
PIX YouTube channel
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