Announcement: Our new CyberLink Feedback Forum has arrived! Please transfer to our new forum to provide your feedback or to start a new discussion. The content on this CyberLink Community forum is now read only, but will continue to be available as a user resource. Thanks!
CyberLink Community Forum
where the experts meet
| Advanced Search >
How do I find my product code?
KevinConner1 [Avatar]
Newbie Joined: Nov 11, 2016 17:45 Messages: 3 Offline
[Post New]
hi!

My computer recently died (I van turn it on for short periods but it overheats)

So I bought a new computer.

On my original computer I have power director 12 upgraded to PD 16. I bought PD 12 at the store so my registration on my profile never kept the product code.

I went to install PD 16 on my new computer. It is an upgrade code. It asked me to install PD12.

So I went to install pd 12, but the code I have is apparently different for pd 16. So I have a program I purchased but can't install because the product code demands I install the previous version first.

So I am upset.

So I ask... I have my hard drive. My hard drive has Power Director 12 files.

Do one of these files have the registration code in them?

Can I just copy these files over to my new computer and reinstall 16?

I can turn on my old computer for about 30 min, is it possible to find the registration code in the PD 16 program when it's on!?

Please help.

I'm not asking for something I do not own. I just want to find if I can recover lost information,

This message was edited 2 times. Last update was at Jan 19. 2022 16:02

PowerDirector Moderator [Avatar]
Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline
[Post New]
Hello,

Unfortunately that will not work, transferring files from your old computer to the new one.

I suggest that you contact CyberLink Customer Service about this. They will help you out:

https://membership.cyberlink.com/support/customer-services.do

Cheers
PowerDirector Moderator


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
Powered by JForum 2.1.8 © JForum Team