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PowerDVD unresponsive during scanning
HardyKefes1 [Avatar]
Newbie Joined: Dec 11, 2021 09:20 Messages: 1 Offline
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Hello,

First I want to let you know that I love the new 21 version. Great job on all the improvements.

However, one flaw is bothering me:

I have a server at home and multiple PCs. When this program is scanning for updating the media library it becomes extremely sluggish if not even unresponsive sometimes up to a minute. Even if I scan only the 3 harddrives and not any shared drive from the network, the program becomes unresponsive because it uses all resources for the scan.

It would be great if the scanning for media library is being put on low priority and tasks as mouse and running videos or music with highest priority.
I don't really care for how long the scan is running to get updated, but it seems that it never stops updating and thus the program cannot be used during the scan.
I had to stop the program, restart and quickly go to the plus button and pause the scan to use it again.
I hope you'll have a fix for this.

best regards

Hardy
Forum Moderator [Avatar]
Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline
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Hello,

While you wait to see if any other PowerDVD users have experienced the same issue and have a suggestion, you can try submitting this to CyberLink Technical Support via the below link. Be sure to provide them with details of your environment by including DXDiag file.

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
PowerDVD Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
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