Hello 孙筱赫,

Welcome to the PhotoDirector forum

I had to use Google Translate to interpret your post, so it may not necessarily be accurate (e.g. it interprets "Director" variously as "director", "master" & "guru"):

At present, there is a more obvious BUG in the Steam version of PhotoDirector 13 that needs to be fixed. This bug occurs when you open PhotoDirector 13 and click on the gallery, and you don’t need to make any adjustments to select a picture. After selecting “Edit”, select the right one in turn. After the guide tool'light effect' light emission effect', regardless of whether the light emission effect is adjusted for this picture, the opened light reflection effect interface cannot be closed. After adjusting the light of the picture, click OK and the picture cannot be applied. If you click to cancel, there is no response. Clicking on the "reset" picture will restore the original effect, but you cannot close this interface.
Please contact the technician in charge of Steam update to fix the bug, because I just started to learn PowerDirector and PhotoGuru, so I prefer these two sets of software. If PhotoGuru and PowerDirector cannot be updated on the Steam platform in the future, The BUGs I encountered will be very troublesome and affect normal use.
This BUG needs to be fixed urgently, because every time this BUG is triggered, Photo Master cannot stop running on the Steam client. (If you or a technician can provide me with an email address, I can send the video recorded by this BUG To you or a technician.)
There is no other way to close the running Photo Master. It can only be forced to close the Steam client. Once the client is forcibly closed, the Photo Master cannot be opened from the client next time. I have encountered this method almost every day. The solution is to re-verify the integrity of the program. After verification, the Steam client will download Photo Master again, which is very, very troublesome. The consequences of forcibly closing PhotoDirector in the task manager are the same as the consequences of forcibly closing the Steam client.
So it really affects the user experience.
But I did not choose to refund on Steam, because I also want to support the PowerDirector software instead of using pirated versions, although pirated versions are easy to obtain.
The current bug is bigger than the crash problem of PhotoMaster, which I urgently need your help, because crash problems also occur frequently.
But I can be sure that this is not caused by insufficient hardware configuration of my computer. So I hope to solve this problem as soon as possible to update the users of our Steam platform.
thank you very much

I have no experience of the Steam platform. I assume you mean this version of PhD13. This table of licensed online resellers doesn't appear to list Steam.

Following your steps above, I could not replicate the issue in either PhD13 (lifetime license) or PhD 365. In all tests, PhD responded as expected when applying Light Effects.

You could try contacting CyberLink Technical Support with your issue, or there may be some support avenue via Steam. The issues you've reported seem to be version/platform-specific.

PIX

Google Translate:

欢迎来到相片大师论坛

我不得不使用谷歌翻译来解释你的帖子，所以它可能不一定准确（例如，它将“导演”解释为“导演”、“大师”和“大师”）：

我没有 Steam 平台的经验。 我假设您指的是此版本的 PhotoDirector13。 这张获得许可的在线经销商表似乎没有列出 Steam。

按照您的上述步骤，我无法在 PhotoDirector13（终身许可证）或 PhotoDirector 365 中复制该问题。在所有测试中，PhotoDirector 在应用灯光效果时均按预期响应。

您可以尝试就您的问题联系讯连科技技术支持，或者通过 Steam 寻求一些支持途径。 您报告的问题似乎是特定于版本/平台的。 PIX YouTube channel

Quote Hello 孙筱赫,

Welcome to the PhotoDirector forum

I had to use Google Translate to interpret your post, so it may not necessarily be accurate (e.g. it interprets "Director" variously as "director", "master" & "guru"):

At present, there is a more obvious BUG in the Steam version of PhotoDirector 13 that needs to be fixed. This bug occurs when you open PhotoDirector 13 and click on the gallery, and you don’t need to make any adjustments to select a picture. After selecting “Edit”, select the right one in turn. After the guide tool'light effect' light emission effect', regardless of whether the light emission effect is adjusted for this picture, the opened light reflection effect interface cannot be closed. After adjusting the light of the picture, click OK and the picture cannot be applied. If you click to cancel, there is no response. Clicking on the "reset" picture will restore the original effect, but you cannot close this interface.
Please contact the technician in charge of Steam update to fix the bug, because I just started to learn PowerDirector and PhotoGuru, so I prefer these two sets of software. If PhotoGuru and PowerDirector cannot be updated on the Steam platform in the future, The BUGs I encountered will be very troublesome and affect normal use.
This BUG needs to be fixed urgently, because every time this BUG is triggered, Photo Master cannot stop running on the Steam client. (If you or a technician can provide me with an email address, I can send the video recorded by this BUG To you or a technician.)
There is no other way to close the running Photo Master. It can only be forced to close the Steam client. Once the client is forcibly closed, the Photo Master cannot be opened from the client next time. I have encountered this method almost every day. The solution is to re-verify the integrity of the program. After verification, the Steam client will download Photo Master again, which is very, very troublesome. The consequences of forcibly closing PhotoDirector in the task manager are the same as the consequences of forcibly closing the Steam client.
So it really affects the user experience.
But I did not choose to refund on Steam, because I also want to support the PowerDirector software instead of using pirated versions, although pirated versions are easy to obtain.
The current bug is bigger than the crash problem of PhotoMaster, which I urgently need your help, because crash problems also occur frequently.
But I can be sure that this is not caused by insufficient hardware configuration of my computer. So I hope to solve this problem as soon as possible to update the users of our Steam platform.
thank you very much

I have no experience of the Steam platform. I assume you mean this version of PhD13. This table of licensed online resellers doesn't appear to list Steam.

Following your steps above, I could not replicate the issue in either PhD13 (lifetime license) or PhD 365. In all tests, PhD responded as expected when applying Light Effects.

You could try contacting CyberLink Technical Support with your issue, or there may be some support avenue via Steam. The issues you've reported seem to be version/platform-specific.

PIX

Google Translate:

欢迎来到相片大师论坛

我不得不使用谷歌翻译来解释你的帖子，所以它可能不一定准确（例如，它将“导演”解释为“导演”、“大师”和“大师”）：

我没有 Steam 平台的经验。 我假设您指的是此版本的 PhotoDirector13。 这张获得许可的在线经销商表似乎没有列出 Steam。

按照您的上述步骤，我无法在 PhotoDirector13（终身许可证）或 PhotoDirector 365 中复制该问题。在所有测试中，PhotoDirector 在应用灯光效果时均按预期响应。

您可以尝试就您的问题联系讯连科技技术支持，或者通过 Steam 寻求一些支持途径。 您报告的问题似乎是特定于版本/平台的。

非常感谢您的回复
我已将BUG上传

Translation: Thank you very much for your reply. I have uploaded the bug.

Hello again,

Thank you. Your screen capture shows the issue very clearly & should help in descibing your problem to the tech support team. Please reference this thread.

As you can see in the attached screen capture, the same issue does not occur across all versions of PhD.

PIX

Translation:

再一次问好，

谢谢你。 您的屏幕截图非常清楚地显示了问题，应该有助于向技术支持团队描述您的问题。 请参考这个线程。

正如您在附加的屏幕截图中看到的，并非所有版本的博士都出现相同的问题。 PIX YouTube channel

Quote Translation: Thank you very much for your reply. I have uploaded the bug.

Hello again,

Thank you. Your screen capture shows the issue very clearly & should help in descibing your problem to the tech support team. Please reference this thread.

As you can see in the attached screen capture, the same issue does not occur across all versions of PhD.

PIX

Translation:

再一次问好，

谢谢你。 您的屏幕截图非常清楚地显示了问题，应该有助于向技术支持团队描述您的问题。 请参考这个线程。

正如您在附加的屏幕截图中看到的，并非所有版本的博士都出现相同的问题。

非常非常感谢
cyberlink 已经帮我解决了这个问题 我现在可以正常使用了

PIX YouTube channel