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How to use the product key in PowerDVD 21
mangledangle [Avatar]
Newbie Joined: Sep 06, 2021 09:30 Messages: 2 Offline
[Post New] Sep 06, 2021 09:41
Hi,

I purchased PowerDVD 21, and cannot find how to enter the product key.
I have version: 21.0.1913.62 (64-bit) installed.
I follow a FAQ on your site the suggested clicking setting which just pertained to settings about the player, and when I click the logo it's just the "About PowerDVD" dialog box, and my only option is "Buy Now"

Thanks, Jake

This message was edited 1 time. Last update was at Sep 06. 2021 09:43

Forum Moderator [Avatar]
Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline
[Post New] Sep 06, 2021 20:21
Hello,

Sounds like you have the Essential or trial version installed, which cannot be activated. Please check the FAQ:

https://forum.cyberlink.com/forum/posts/list/84928.page#post_box_351268

Cheers
PowerDVD Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
mangledangle [Avatar]
Newbie Joined: Sep 06, 2021 09:30 Messages: 2 Offline
[Post New] Sep 07, 2021 03:22
Quote Hello,

Sounds like you have the Essential or trial version installed, which cannot be activated. Please check the FAQ:

https://forum.cyberlink.com/forum/posts/list/84928.page#post_box_351268

Cheers
PowerDVD Moderator


The general concensus seems to be the download link in my email is the right version.
But its says "Your download is no longer valid"
What can I do to solve this?
Forum Moderator [Avatar]
Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline
[Post New] Sep 07, 2021 05:39
Hello,

That question is also answered in the FAQ: https://forum.cyberlink.com/forum/posts/list/84928.page

Cheers
PowerDVD Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
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