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PowerDirector suddenly not getting MOV file audio
dwaino86 [Avatar]
Newbie Joined: Dec 13, 2014 05:26 Messages: 6 Offline
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Hi all,

Just wondering if anyone knows if PD365 has recently changed their MOV support.

I've read that PD has never really liked MOV files, but I've been editing with them sucessfully for years (PD14 and 16 and 365). But in the last month or so, PD365 no longer plays the audio.

To be clear:

  • The files have audio, which I can hear in VLC for example

  • PD365 imports an audio track from the file

  • It can't bear hear in program

  • It produces without audio

  • The same camera is taking the files that have been working for years.



Does anyone know what might have happened?

Knd regards,
Dwain
PowerDirector Moderator [Avatar]
Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline
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Quote Hi all,

Just wondering if anyone knows if PD365 has recently changed their MOV support.

I've read that PD has never really liked MOV files, but I've been editing with them sucessfully for years (PD14 and 16 and 365). But in the last month or so, PD365 no longer plays the audio.

To be clear:

  • The files have audio, which I can hear in VLC for example

  • PD365 imports an audio track from the file

  • It can't bear hear in program

  • It produces without audio

  • The same camera is taking the files that have been working for years.



Does anyone know what might have happened?

Knd regards,
Dwain


Hi,

Wonder if this is the same issue as in this extended discussion topic?
https://forum.cyberlink.com/forum/posts/list/84942.page

Cheers
PowerDirector Moderator


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dwaino86 [Avatar]
Newbie Joined: Dec 13, 2014 05:26 Messages: 6 Offline
[Post New]
Thank you!

The hotfix got me going again - https://forum.cyberlink.com/forum/posts/list/84986.page
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