Shutterstock stopped importing downloads

PastaG

Newbie Joined: May 19, 2017 20:36 Messages: 7 Offline

Solved by

Apr 11, 2021 15:01

I'm in the middle of a project and started using the Shutterstock download feature. It worked for a few videos but then stopped importing. The videos download fine (or so it says) but they never appear in the library.

Is there a limit to the number of videos you can import? Is there another way to move videos into the library?

George

ynotfish

Senior Contributor Location: N.S.W. Australia Joined: May 08, 2009 02:06 Messages: 9977 Offline

Apr 11, 2021 16:46

Hi PastaG -

No - there's no limit on downloads. PDR import limits? Hmm - not sure on that one.

With the Shutterstock videos, they first download - then import into PDR365.

After you selected the videos, did the downloads complete? Did you see the regular import progress bar in PDR?

Try going to C:\Users\UserName\Documents\CyberLink\PowerDirector\Shutterstock Cache Files\video to check if the downloaded files are present.

If so, import the videos into PDR as you'd normally import media.

Cheers - Tony

This message was edited 1 time. Last update was at Apr 11. 2021 16:49

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PastaG

Newbie Joined: May 19, 2017 20:36 Messages: 7 Offline

Apr 12, 2021 20:11

Quote Hi PastaG -

Try going to C:\Users\UserName\Documents\CyberLink\PowerDirector\Shutterstock Cache Files\video to check if the downloaded files are present.

I

ynotfish thank you. I dont know what went wrong the other day but the videos I downloaded were in the location you mentioned.

Big thumbs up. George