Download ShutterStock and Photo have Blank Icons

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cyberfyber2021

Newbie Joined: Feb 06, 2021 22:59 Messages: 3 Offline

Solved by

Feb 07, 2021 18:57

Hi, I just signed up for PowerDirector and after clicking on the Premium Media. I see the icons for Shutterstock and the Icons for Photos.

But, they're all blank.

When clicking on any of the items I'm taking to a preview page to see what's there, Yet, I can't see the actual preview inside of the 'Download Media from Shutterstock' box.

Any suggestions?

Thanks

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Feb 07, 2021 19:54

Sounds like you may want to try uninstalling/reinstalling PD and make sure you're connected to the internet when you try the Shutterstock tool again.

Here's what it should look like:

Do you see the placeholder icons or any animation at all on any of the 3 tabs?

cyberfyber2021

Newbie Joined: Feb 06, 2021 22:59 Messages: 3 Offline

Feb 07, 2021 22:37

Thanks for the suggestion, but no, that's not it.

Turns out it's my Avast Virus Protection software. Turned it off momentarily and I was able to quickly see the icons as they should appear.

Cheers!

This message was edited 2 times. Last update was at Feb 07. 2021 22:39

the King

Senior Member Joined: Jun 30, 2010 04:10 Messages: 296 Offline

Feb 07, 2021 22:53

Try to install QuickTime, some of the Shutterstock clips use Apple codec.

Note. QuickTime has security issue and Apple does not care about Windows users, so try it with your own risk.

cyberfyber2021

Newbie Joined: Feb 06, 2021 22:59 Messages: 3 Offline

Feb 08, 2021 00:07

Quote Try to install QuickTime, some of the Shutterstock clips use Apple codec.

Note. QuickTime has security issue and Apple does not care about Windows users, so try it with your own risk.

Thanks for the heads up! :