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Cannot play 4k UHD movies or regular blu-ray
WAM2009 [Avatar]
Newbie Joined: Jan 01, 2021 00:10 Messages: 5 Offline
[Post New] Jan 01, 2021 00:39
Hello everyone, i ran advisor and it does say my computer doesnt support 4k uhd playback. I dont know wheather to trust that conclusion or not because adivsor doesnt even detect that i have cyberlink pwerdvd 20 installed on my pc.

It does however say i pass for regular blu-ray 1080p, but when i attempt to play one i get a message saying my gpu isnt good enough



The Error code i receive when atempting to play my 4k uhd disc (1917) is 01003.

Im using a external 4k uhd optical drive (Archgon MD-8107)

Powerdvd is updated to latest verision and so is my gpu
 Filename
WAMs Asus DxDiag.txt
[Disk]
 Description
DxDiag Log
 Filesize
159 Kbytes
 Downloaded:
112 time(s)
[Thumb - code 01003.png]
 Filename
code 01003.png
[Disk]
 Description
Error code
 Filesize
5626 Kbytes
 Downloaded:
7 time(s)
[Thumb - message when trying to play regular blu-ray.png]
 Filename
message when trying to play regular blu-ray.png
[Disk]
 Description
message
 Filesize
2537 Kbytes
 Downloaded:
5 time(s)

This message was edited 4 times. Last update was at Jan 09. 2021 12:53

tomasc [Avatar]
Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline
[Post New] Jan 01, 2021 01:32
Here is a list of laptops that support the Intel sgx technology: https://github.com/ayeks/SGX-hardware .
WAM2009 [Avatar]
Newbie Joined: Jan 01, 2021 00:10 Messages: 5 Offline
[Post New] Jan 01, 2021 03:20
Quote Here is a list of laptops that support the Intel sgx technology: https://github.com/ayeks/SGX-hardware .


my i7-8565U is supported. The service Intel SGX AESM is also currently running
WAM2009 [Avatar]
Newbie Joined: Jan 01, 2021 00:10 Messages: 5 Offline
[Post New] Jan 01, 2021 03:22
Quote


my i7-8565U is supported. The service Intel SGX AESM is also currently running
[Thumb - AESM.png]
 Filename
AESM.png
[Disk]
 Description
Running
 Filesize
1347 Kbytes
 Downloaded:
7 time(s)
tomasc [Avatar]
Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline
[Post New] Jan 01, 2021 09:17
You present a good argument. You need to contact Cyberlink technical support with the same information and maybe a link to this thread. They may suggest that you update the relevant intel drivers. They are the best source to help solve this problem.
WAM2009 [Avatar]
Newbie Joined: Jan 01, 2021 00:10 Messages: 5 Offline
[Post New] Jan 02, 2021 01:14
Well i decided to atleast try a regular blu-ray sense Advisor said i passed those requirments (still not recognizing i have powerdvd20 installed though) and it failed to play stating gpu issues. So i will bee trying to contact technical support next like you suggest
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