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403 Forbidden and "Tomcat" error messages
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optodata
Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 4880 Online
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For the past week or so, I've been having daily problems when trying to respond to forum posts. It doesn't matter if I use Reply or Reply to this topic; it doesn't matter if HTML or BBC code is enabled or disabled; it doesn't matter if I'm embedding a link, photo or video.

Each of those things seemed to be the issue at least once, but I've now seen that this is a recurring temporary issue that goes away after a few minutes. Nothing I do in the meantime, including using a different browser, makes any difference and I cannot avoid the 403 Forbidden message until whatever is going on with the forum servers clears up on its own.

Just now, I saw a new message whcih is what prompted me to finally post:

Generic Connector Communication Error: Please check and adjust your setup:
Ensure that Tomcat is running on given host and port.
If this is a timeout error consider adjusting IIS timeout by changing executionTimeout attribute in web.config (see manual).

I can't tell you how frustrating it is to have spent 5 or 10 or 15 minutes writing a detailed response only to have it completely disappear without warning after clicking Submit. I can still use Preview and there is no warning that the post will not be accepted ahead of time, and if I forget to copy the entire message to the clipboard before clicking on Submit I have to start all over.

At least that's what happens if I'm using Edge. In Opera, I can go back one page and the text contents are still intact but I still have no way to know when the submit button will work properly other then to keep trying minute after minute.

I hope someone can look into this issue ASAP

YouTube/optodata


DS365 | Win10 Pro | i9-9900K (4.8GHz) | RTX 2070 | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°
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CyberLinkForum-Admin
Administrator Private Message Location: Xindian Dist., New Taipei City, Taiwan (R.O.C.) Joined: Jun 29, 2012 04:52 Messages: 175 Offline
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Hello,

Thanks for the detailed information. We have passed it on to the RD team in Taipei. Will let you know when we hear something.

Regards,
Admin
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CyberLinkForum-Admin
Administrator Private Message Location: Xindian Dist., New Taipei City, Taiwan (R.O.C.) Joined: Jun 29, 2012 04:52 Messages: 175 Offline
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Hello,

RD got back to me already and said they belive they fixed the issue. Please try replying as normal and let us know if you encounter the issue again.

Regards,
David
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optodata
Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 4880 Online
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Oh that's great news. Thanks very much for passing on what I saw.

I'm not sure if this is related, but there are two new issues that have come up this morning.

The first is when I try to view the Recent Topics page, the list is truncated at the first 3 entries like this:

""

The full text that runs off the page says:

Expression topic.lastPostBy is undefined on line 61, column 46 in default/recent_thread.htm. The problematic instruction: ---------- ==> if-else [on line 61, column 41 in default/recent_thread.htm] ---------- Java backtrace for programmers: ---------- freemarker.core.InvalidReferenceException: Expression topic.lastPostBy is undefined on line 61, column 46 in default/recent_thread.htm. at freemarker.core.TemplateObject.assertNonNull(TemplateObject.java:124) at freemarker.core.TemplateObject.invalidTypeException(TemplateObject.java:134) at freemarker.core.Dot._getAsTemplateModel(Dot.java:78) at freemarker.core.Expression.getAsTemplateModel(Expression.java:89) at freemarker.core.Expression.isTrue(Expression.java:138) at freemarker.core.IfBlock.accept(IfBlock.java:80) at freemarker.core.Environment.visit(Environment.java:210) at freemarker.core.MixedContent.accept(MixedContent.java:92) at freemarker.core.Environment.visit(Environment.java:210) at freemarker.core.ConditionalBlock.accept(ConditionalBlock.java:79) at freemarker.core.Environment.visit(Environment.java:210) at freemarker.core.MixedContent.accept(MixedContent.java:92) at freemarker.core.Environment.visit(Environment.java:210) at freemarker.core.IteratorBlock$Context.runLoop(IteratorBlock.java:167) at freemarker.core.Environment.visit(Environment.java:417) at freemarker.core.IteratorBlock.accept(IteratorBlock.java:102) at freemarker.core.Environment.visit(Environment.java:210) at freemarker.core.MixedContent.accept(MixedContent.java:92) at freemarker.core.Environment.visit(Environment.java:210) at freemarker.core.Environment.process(Environment.java:190) at freemarker.template.Template.process(Template.java:237) at net.jforum.JForum.processCommand(JForum.java:310) at net.jforum.JForum.service(JForum.java:277) at javax.servlet.http.HttpServlet.service(HttpServlet.java:741) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at com.cyberlink.forum.common.filter.FileNotFoundFilter.doFilter(FileNotFoundFilter.java:37) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at net.jforum.util.legacy.clickstream.ClickstreamFilter.doFilter(ClickstreamFilter.java:59) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:199) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:494) at org.apache.catalina.valves.RequestFilterValve.process(RequestFilterValve.java:348) at org.apache.catalina.valves.RemoteAddrValve.invoke(RemoteAddrValve.java:52) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:139) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92) at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:651) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343) at org.apache.coyote.ajp.AjpProcessor.service(AjpProcessor.java:394) at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66) at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:754) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1385) at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.base/java.lang.Thread.run(Thread.java:834)

In addition, there is now text in tiny font at the bottom of the page where I'm typing this reply:

""

The full text on this page is:

Powered by JForum
Expression version is undefined on line 20, column 136 in default/bottom.htm.
The problematic instruction:
----------
==> ${version} [on line 20, column 134 in default/bottom.htm]
in include "bottom.htm" [on line 552, column 1 in default/post_form.htm]
----------

Java backtrace for programmers:
----------
freemarker.core.InvalidReferenceException: Expression version is undefined on line 20, column 136 in default/bottom.htm.
at freemarker.core.TemplateObject.assertNonNull(TemplateObject.java:124)
at freemarker.core.Expression.getStringValue(Expression.java:118)
at freemarker.core.Expression.getStringValue(Expression.java:93)
at freemarker.core.DollarVariable.accept(DollarVariable.java:76)
at freemarker.core.Environment.visit(Environment.java:210)
at freemarker.core.MixedContent.accept(MixedContent.java:92)
at freemarker.core.Include.accept(Include.java:169)
at freemarker.core.MixedContent.accept(MixedContent.java:92)
at freemarker.core.Environment.process(Environment.java:190)
at net.jforum.JForum.service(JForum.java:277)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:804)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at com.cyberlink.forum.common.filter.FileNotFoundFilter.doFilter(FileNotFoundFilter.java:38)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at net.jforum.util.legacy.clickstream.ClickstreamFilter.doFilter(ClickstreamFilter.java:60)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:176)
at org.apache.catalina.valves.RemoteAddrValve.invoke(RemoteAddrValve.java:81)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:548)
at org.apache.catalina.connector.RemoteIpValve.invoke(RemoteIpValve.java:609)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:110)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:200)
at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:284)
at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:704)
at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:896)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
at java.lang.Thread.run(Thread.java:595)


YouTube/optodata


DS365 | Win10 Pro | i9-9900K (4.8GHz) | RTX 2070 | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°
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JL_JL [Avatar]
Senior Contributor Private Message Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 4212 Offline
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Quote Hello,

RD got back to me already and said they belive they fixed the issue. Please try replying as normal and let us know if you encounter the issue again.

Regards,
David

Things appear much worse for me, every page has massive forum script issues, sample below.

freemarker.core.MixedContent.accept(MixedContent.java:92) at freemarker.core.Environment.process(Environment.java:190) at net.jforum.JForum.service(JForum.java:277) at javax.servlet.http.HttpServlet.service(HttpServlet.java:804) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) at com.cyberlink.forum.common.filter.FileNotFoundFilter.doFilter(FileNotFoundFilter.java:38) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) at net.jforum.util.legacy.clickstream.ClickstreamFilter.doFilter(ClickstreamFilter.java:60) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) at

Jeff
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CyberLinkForum-Admin
Administrator Private Message Location: Xindian Dist., New Taipei City, Taiwan (R.O.C.) Joined: Jun 29, 2012 04:52 Messages: 175 Offline
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Hello,

Yep, we am seeing it too. We have sent an email to RD, but probably won't get any action until Monday more Taipei time, i.e. Sunday night in USA.

Regards,
Admin
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JL_JL [Avatar]
Senior Contributor Private Message Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 4212 Offline
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Still seeing plenty of forum issues.

Periodic:
504 Gateway Timeout errors, I've had probably 10 over the last 3 days, even simple "Recent Topics" page reload will trigger.

additionally, after a reply to a post is completed, the forum typically displays that recent posted page, periodically now it tries to but the page url appears a little strange as: http://forum.cyberlink.com/forum/posts/list/0/82472.page;jsessionid=1C7355EDFD8B7F2D3D9B2ACFF07EEFF9#339690
vs more typical
http://forum.cyberlink.com/forum/posts/list/82472.page#339690

and the first url that it tries to display is a blank page for me.

Jeff
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CyberLinkForum-Admin
Administrator Private Message Location: Xindian Dist., New Taipei City, Taiwan (R.O.C.) Joined: Jun 29, 2012 04:52 Messages: 175 Offline
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Hello,

Yes, the RD and QA team are still working on it. Thanks for your updates.

Regards,
Admin
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