Photo Director 365 - Folder Import unable to import ".jpg" or ."NEF" files

mmcapps8

Newbie Joined: May 02, 2020 10:44 Messages: 2 Offline

Solved by

May 02, 2020 14:45

When I try to use the "Import -> Folder" option and select a folder from my network storage, I get an error message, which reads "CyberLink PhotoDirector only supports the import of the BMP, HEIF, JPEG, PHI, PNG, RAW and TIFF photo formats.....etc.". The folder in question contains files with the "jpg" format as well as Nikon, ".NEF" fies.

If I choose the "Import -> Photos" option instead and navigate to the same folder and select all the photos in the folder and choose "OK", all the potos import correctly.


Filename	PhotoDirector Error.JPG	Download
Description	Error Message
Filesize	72 Kbytes
Downloaded:	2 time(s)

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

May 02, 2020 15:20

I have no problem importing a folder with those file types from a local drive:

I'm guessing that the issue has to do with how PhD accesses network drives. There are some threads on that topic here already, and you probably will want to have a drive letter mapped to your networked drive. See this post and, if desoired, this long thread for reasons why.

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mmcapps8

Newbie Joined: May 02, 2020 10:44 Messages: 2 Offline

May 02, 2020 19:32

Thank @optodata you for the suggestion concerning accessing the folder as a mapped drive letter.

Having mapped my whole network Photographs folder with a dedicated drive letter, I am now able to see and import pictures using the "Import -> Folder" option.