PD365 always needs active Internet Connection

D285

Newbie Joined: Nov 08, 2018 13:33 Messages: 37 Offline

Solved by

Dec 20, 2019 03:29

After the actual update my PD365 installation only starts with active Internet connection.
I hope that is a error, cause I need the ability to work offline.

D285

Newbie Joined: Nov 08, 2018 13:33 Messages: 37 Offline

Dec 20, 2019 16:05

Quote After the actual update my PD365 installation only starts with active Internet connection.
I hope that is a error, cause I need the ability to work offline.

FAQ Cyberlink:
https://www.cyberlink.com/support/purchase-faq-content.do?id=16755
Can I use CyberLink subscription software offline?
You can use your subscription software offline, however, the software requires that you connect to the Internet at least once every 30 days to ensure that your software is up-to-date and that your subscription is still active.

But this doesn't work on my PC after update PD365 to 18.1.2405.0.

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Dec 20, 2019 16:18

If you haven't yet connnected to the internet after updating, that may be what you're seeing. I'm running the latest update (18.1.2405.0) and you can see I'm able to open and use PD even though I'm not conected to the internet:

D285

Newbie Joined: Nov 08, 2018 13:33 Messages: 37 Offline

Dec 20, 2019 16:32

OK - thanks for the verification - so I have to open a Support Ticket.
Every time I try to start PD365 "offline" I get this message:
https://drive.google.com/open?id=1XxnmPXECdPkykC4SBrvV7PAUXWN7gbNg

After the Update I've started pd365 several times online - this works - but no chance offline

This message was edited 3 times. Last update was at Dec 20. 2019 16:57

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Dec 20, 2019 17:29

It seems like PD might somehow not have been registered correctly, or was registered but with different credentials than the subscription account.

I imagine that CL's customer service will get this sorted out and you'll be able to freely use PD without connecting more than once a month as described in the license terms.

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D285

Newbie Joined: Nov 08, 2018 13:33 Messages: 37 Offline

Dec 21, 2019 11:59

Quote It seems like PD might somehow not have been registered correctly, or was registered but with different credentials than the subscription account.

I imagine that CL's customer service will get this sorted out and you'll be able to freely use PD without connecting more than once a month as described in the license terms.

I change my CL password - so i have to register again and ... now it works

Warry

Senior Contributor Location: The Netherlands Joined: Oct 13, 2014 11:42 Messages: 853 Offline

Dec 23, 2019 06:45

Quote

I change my CL password - so i have to register again and ... now it works

I had similar problems, and indeed after I changed my password, it all worked again.