Problem with Motion Tracker after Update

D285

Newbie Joined: Nov 08, 2018 13:33 Messages: 37 Offline

Solved by

Dec 20, 2019 03:07

I update my PD365 to 18.1.2405.0.
Now I have a problem with the Motion Tracker Tool.
The Screen is blank - I can't see any video source to track

PowerDirector Moderator

Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline

Dec 20, 2019 03:24

Hello,

Please be sure to contact CyberLink Tecnical Support about this, if you haven't yet, and include your DXDiag file.

Cheers,
PowerDirector Moderator

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do

the King

Senior Member Joined: Jun 30, 2010 04:10 Messages: 296 Offline

Dec 20, 2019 03:29

Quote I update my PD365 to 18.1.2405.0.
Now I have a problem with the Motion Tracker Tool.
The Screen is blank - I can't see any video source to track

It works fine on my platform with H.264 and H.265 videos, hardware decoder enabled.

This message was edited 1 time. Last update was at Dec 20. 2019 03:30

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PowerDirector 365

D285

Newbie Joined: Nov 08, 2018 13:33 Messages: 37 Offline

Dec 20, 2019 03:46

Quote Hello,

Please be sure to contact CyberLink Tecnical Support about this, if you haven't yet, and include your DXDiag file.

Cheers,
PowerDirector Moderator

OK - Support Ticket raised

Veepo

Senior Member Joined: Feb 04, 2018 22:52 Messages: 201 Offline

Dec 22, 2019 18:21

Hello,

FYI - mine is fine after the update....

Seems like it might be on your systems...

V

Quote I update my PD365 to 18.1.2405.0.
Now I have a problem with the Motion Tracker Tool.
The Screen is blank - I can't see any video source to track