Quote Cannot logon to cyberlink cloud with power director app. When I sign in it launches web page that asks to log in again. When I do, it goes nowhere.

Hi,

The usual cause is incorrect login details, unless there is a temporary issue with a server, which should be corrected quite quickly.

Please check that you are using the correct login details for that account.

Cheers
PowerDirector Moderator

I am having same issues

I am sure that my login details are right, I can log in in my computer with them

Quote I am having same issues

I am sure that my login details are right, I can log in in my computer with them

Same here, I can also log in on the computer.

Mine will launch my browser after logging in on the app, then gets stuck trying to log in on the browser.

Quote Cannot logon to cyberlink cloud with power director app. When I sign in it launches web page that asks to log in again. When I do, it goes nowhere.

WOW! I am glad to hear others are having problems logging on the Cyberlink Cloudd with the Power Director app. I have trading messages with customer support and they have not solved this problem.

I am having the same problem. I am wanting to export into my cyberlink cloud but everytime I try and sign in, it keeps taking me to a new sign in page.

Quote


Hi,

The usual cause is incorrect login details, unless there is a temporary issue with a server, which should be corrected quite quickly.

Please check that you are using the correct login details for that account.

Cheers
PowerDirector Moderator

I am having issues exporting my video into my cyberlink account. It keeps taking me back to a sign in page. (The details are correct)

You can try uninstalling the app, then reinstalling it from the Play Store.

YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

Quote You can try uninstalling the app, then reinstalling it from the Play Store.

Just tried & it still is doing the same.

OK. I just tried uninstalling/reinstalling, and saw the same issue.

I even created a new account, and got a message stating that my account hadn't been activated yet when I tried to log in to the browser. So I activated it and signed in to the new account on my computer, but whenever I try to log in manually OR use the correct stored credentials from my phone, the only thing that happens is that the fields get cleared.

I had my Android browser set to always use Edge, but the issue still occurs after switching the default browser to Chrome. I also copied the login URL and tried logging in using both Edge and Opera on my PC, but I get the same behavior,which tells me pretty clearly that something is broken on CL's side.

I wonder if PDM would be able to check in with the appropriate group to see if they're aware of the situation.

For the record, the last login address I used was from my new (and soon to be deleted) test account, so I'm fine sharing the details here: https://uscse.cyberlink.com/cse/page/login?SID=&status=OK&cltoken=020813A0-3002-4A1B-9E61-8ACF2989C0EC&style=DSL_PDR&lang=ENU&remember=0

YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

Quote I wonder if PDM would be able to check in with the appropriate group to see if they're aware of the situation.

Hello,

CL is aware of the issue but could not duplicate it the last time we inquired. This is why we sent PMs to a couple users in this thread asking them to contact CyberLink tech support, as they need specific information to try and duplicate.

We have passed on this latest update to them, but encourage tashag to submit a support ticket as well:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
PowerDirector Moderator

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do