Thanks very much for your reply amd for the DxDiag results. If you look at the end of the test results, you'll see the last 10 serious program crashes, and almost all of them are the "metro" Microsoft Windows Photos app. That's never a good sign, and I think you should uninstall that app and then open an Administrator-level command prompt then type in
sfc /scannow and hit Enter. (Please use Google or Bing for more information).
Windows will scan for damaged system files, and will try to repair any it finds. You may need to run it again if it can't repair everything - but if it finds no problems, you're fine.
Once that's done, go ahead and reinstall the MS Photos app from the Windows Store.
Next, your Intel video driver is almost a year and a half out-of date. You can open Windows Device Manager, expand Display Adapters, double-click on
HD Graphics 530 and go to the Driver tab. Click on Update Driver and see if it will automatically update you to v25.20.100.6373 dated Nov 5,2018.
If that doesn't work, download and it install it directly from this
page.
Finally, try launching PhotoDirector again and see if the tags are available. If you still can't access them, then it's time to uninstall it and try again. Hopefully that's everything you'll need to do!
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