Hello, Roy. This is a volunteer forum and few Cyberlink eyes peek in here (officially).
You need to contact Support and file a ticket. SUPPORT link HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Quote Hello, Roy. This is a volunteer forum and few Cyberlink eyes peek in here (officially).
You need to contact Support and file a ticket. SUPPORT link

Already added support ticket a week ago and received no reply other than the automated one so was hoping an experienced user might recognise the problem and have answers. I've been using the Powerdirector for a few months fully activated and paid for but not the screen capture and when I wanted it it just would not work.

Roy Windows 10-Fall Creators.Powerdirector 15, Colordirector 5

Hi,

This may not be the same issue but this topic might help:
https://forum.cyberlink.com/forum/posts/list/63628.page

and this post has helped in similar circumstances:
https://forum.cyberlink.com/forum/posts/list/63628.page#post_box_297949

Cheers
PowerDirector Moderator

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do

Quote Hi,

This may not be the same issue but this topic might help:
https://forum.cyberlink.com/forum/posts/list/63628.page

and this post has helped in similar circumstances:
https://forum.cyberlink.com/forum/posts/list/63628.page#post_box_297949

Cheers
PowerDirector Moderator

Tried what was in these Posts but alas still the same, and still o reply to my support ticket. I do appreciate your efforts on my behalf Thank you

Roy Windows 10-Fall Creators.Powerdirector 15, Colordirector 5

Maybe someone can clarify this as my memory fails me right now, but I seem to recall that there is a file, possibly in the Boomarang folder, that needs to be deleted when this happens. Maybe move it or rename it until you are sure that is the problem. Unfortunately, I don't remember which file. __________________________________
CORNBLOSSOM

Thanks James hope someones spots your post and knows the answer.
Roy Windows 10-Fall Creators.Powerdirector 15, Colordirector 5