PowerDVD 17 DVD Cover Aspect Ratio Incorrect

blackcoffee

Newbie Joined: Mar 09, 2009 13:37 Messages: 35 Offline

Solved by

Apr 20, 2017 09:21

When My Library populates it initially displays a screen shot from the beginning of the video. So the aspect ratio of the cover art in the library is 16:9. Then it will find the title or folder jpg file with DVD art and attempt to display it. However, the aspect ratio remains 16:9 and does not display the entire cover art.

This did not occur in PowerDVD16. When it found the correct cover art, the aspect ratio would be correct.

If I manually right click, and select the same cover art which is displayed in the wrong aspect ratio, it will then correctly display the art. I would prefer not having to do this for 600 titles.

TV Mode works much better finding covers and displaying them correctly.


Filename	Correct.PNG	Download
Description	Correct AR After Manual Config
Filesize	414 Kbytes
Downloaded:	88 time(s)


Filename	Wrong Ratio.PNG	Download
Description	Wrong AR
Filesize	502 Kbytes
Downloaded:	81 time(s)

This message was edited 2 times. Last update was at Apr 20. 2017 11:51

Hicham_B

Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline

Apr 24, 2017 04:55

Hi blackcoffee,

We cannot download your attached pics. Could you reupload them?

Greetings
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp

blackcoffee

Newbie Joined: Mar 09, 2009 13:37 Messages: 35 Offline

Apr 24, 2017 06:09

Quote Hi blackcoffee,

We cannot download your attached pics. Could you reupload them?

Greetings
Hicham

Sure.

Wrong Ratio

Correct Ratio

These links should work.

This message was edited 1 time. Last update was at Apr 24. 2017 06:13

DJJeremy

Newbie Joined: May 17, 2015 21:39 Messages: 6 Offline

Apr 27, 2017 03:54

Quote

Quote Hi blackcoffee,

We cannot download your attached pics. Could you reupload them?

Greetings
Hicham

Sure.

Wrong Ratio

Correct Ratio

These links should work.

blackcoffee, This would happen to me constantly in powerdvd16 when adding or removing titles from my media folder. It's only happened to me once in powerdvd17, but I haven't added many titles since the install. I was going through and having to reset the cover art individually until I started backing up the media database and when it would happen, I'd overwrite the current one with my backup and it would fix them all back.In windows just search for %localappdata% and inside the cyberlink folder, I'd zip up a copy of the PowerDVD16(17) folder. I'd do this before adding or removing titles in case this issue would occur. I never thought about asking support to look into it.

blackcoffee

Newbie Joined: Mar 09, 2009 13:37 Messages: 35 Offline

Apr 27, 2017 06:05

Quote

Quote Hi blackcoffee,

We cannot download your attached pics. Could you reupload them?

Greetings
Hicham

Sure.

Wrong Ratio

Correct Ratio

These links should work.

blackcoffee, This would happen to me constantly in powerdvd16 when adding or removing titles from my media folder. It's only happened to me once in powerdvd17, but I haven't added many titles since the install. I was going through and having to reset the cover art individually until I started backing up the media database and when it would happen, I'd overwrite the current one with my backup and it would fix them all back.In windows just search for %localappdata% and inside the cyberlink folder, I'd zip up a copy of the PowerDVD16(17) folder. I'd do this before adding or removing titles in case this issue would occur. I never thought about asking support to look into it.

Thanks for confirming the problem. Hopefully they can fix the problem, the app should make this work automatically.