Hi,

Your best path is to contact Customer Support and give them all the details you have on the original purchase.

They should then be able to provide you with a new download link for the right version etc.

https://membership.cyberlink.com/support/customer-services.do



Cheers

PowerDirector Moderator

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do

Quote Hi,

Your best path is to contact Customer Support and give them all the details you have on the original purchase.

They should then be able to provide you with a new download link for the right version etc.

As a customer, I find this irritating to not be able to have access to all available downloads directly for my purchase. I mean, I can download the app I bought, and the patch, but this ContentPack was also available, and it is nowhere to be found on the website. This both counter productive to them as it is for me.

Hi,

I appreciate your frustration, but I stepped in to quickly point you in the only direction to speedily get you up and running. This is a member-member forum and no other member will be able to help directly in this matter.

All the members here who contribute are private individuals helping others out where they can.

Cheers

PoweerDirector Moderator

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do

Quote Hi,

I appreciate your frustration, but I stepped in to quickly point you in the only direction to speedily get you up and running. This is a member-member forum and no other member will be able to help directly in this matter.

All the members here who contribute are private individuals helping others out where they can.

My last comment was not specifically addressed to you, sorry for the misunderstanding.

I still wish someone have and is willing to paste the link to that file in here, though

Quote

Quote Hi,

I appreciate your frustration, but I stepped in to quickly point you in the only direction to speedily get you up and running. This is a member-member forum and no other member will be able to help directly in this matter.

All the members here who contribute are private individuals helping others out where they can.

My last comment was not specifically addressed to you, sorry for the misunderstanding.

I still wish someone have and is willing to paste the link to that file in here, though

The only people that can give you a link to the software is Cyberlink Support.

Anybody else would violate the copyright. Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Quote The only people that can give you a link to the software is Cyberlink Support.

Anybody else would violate the copyright.

Yeah, I got the link this morning, and they have setup a custom .htaccess (or similar) with basic HTTPAuth with it, with a temporary user/pass.

Still, they would save themselves and us (customers) a lot of hassle if they actually had a proper download center.

You have to be realistic and accept that very few companies will facilitate software piracy willingly. I find the way that Cyberlink sell and distribute software is works perfectly well provided that customers read instructions and do the sensible thing i.e. back up their downloads safely.

I am taking over an account from a previous employee who bought this software, and I need to re-install it on another computer. I only have the printed receipt with the product key, and account information from a password manager safe.

I have looked on the Website, in the member zone, but cannot find the file CyberLink_PowerDirector_ContentPack_Essential_PCP160714-011.exe that is listed on the printed recept.

Where can I download this file?

Quote I am taking over an account from a previous employee who bought this software, and I need to re-install it on another computer. I only have the printed receipt with the product key, and account information from a password manager safe.

I have looked on the Website, in the member zone, but cannot find the file CyberLink_PowerDirector_ContentPack_Essential_PCP160714-011.exe that is listed on the printed recept.

Where can I download this file?

Hi,

The only way to get a new download location is to contact Customer Services (see link in signature).

If you can provide the information necessary to validate the original purchase and registration, they should be able to give you a time limited download location for your version.

For standalone versions(not subscription versions) you would be well advised to take a backup copy of your installation files and keep them in a secure location in case of a system failure or similar.

Cheers
PowerDirector Moderator.

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do