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Grey screen when trying to modify a menu
Ian26 [Avatar]
Senior Member Location: Melbourne, Victoria, Australia Joined: May 17, 2014 08:08 Messages: 188 Offline
[Post New] Jul 22, 2015 08:40
Hi there,

Haven't used PD12 for about 6 months, and now when I want to modify a DVD/BluRay menu I can't do it as all I get is a grey screen. I only want to change the background on a certain menu. Can someone help me please.



Thanks

This message was edited 1 time. Last update was at Jul 22. 2015 08:40

IanB
PowerDirector Ultimate 18.0.3801.0 (64bit)
Dell XPS 8700, Win 8.1
4th generation Intel(R) Core(TM) i5-4460 processor (6M Cache, up to 3.4 GHz)
Nividia GeForce 720 Version 372.54 GB Dual Channel DDR3 1600MHz (4GB x 2)
2 x 1TB 7200RPM SATA Hard D
tomasc [Avatar]
Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline
[Post New] Jul 22, 2015 16:59
You can update the nvidia graphics card driver and see if it solves the problem.
Ian26 [Avatar]
Senior Member Location: Melbourne, Victoria, Australia Joined: May 17, 2014 08:08 Messages: 188 Offline
[Post New] Jul 23, 2015 02:31
Quote: You can update the nvidia graphics card driver and see if it solves the problem.


Didn't help cry

Any one else have any suggestions?



Thanks IanB
PowerDirector Ultimate 18.0.3801.0 (64bit)
Dell XPS 8700, Win 8.1
4th generation Intel(R) Core(TM) i5-4460 processor (6M Cache, up to 3.4 GHz)
Nividia GeForce 720 Version 372.54 GB Dual Channel DDR3 1600MHz (4GB x 2)
2 x 1TB 7200RPM SATA Hard D
Ian26 [Avatar]
Senior Member Location: Melbourne, Victoria, Australia Joined: May 17, 2014 08:08 Messages: 188 Offline
[Post New] Jul 23, 2015 20:06
I'm getting desperate now!

Could this be fixed by reinstalling PD12? I have found the downloaded copies of the PD12 installation files on my archived downloaded files and the CD key in the registry.



Thanks IanB
PowerDirector Ultimate 18.0.3801.0 (64bit)
Dell XPS 8700, Win 8.1
4th generation Intel(R) Core(TM) i5-4460 processor (6M Cache, up to 3.4 GHz)
Nividia GeForce 720 Version 372.54 GB Dual Channel DDR3 1600MHz (4GB x 2)
2 x 1TB 7200RPM SATA Hard D
borgus1 [Avatar]
Senior Contributor Joined: Feb 27, 2013 00:33 Messages: 1318 Offline
[Post New] Jul 23, 2015 22:30
Next suggestion...
Try UNchecking "Enable Hardware Encoding" under Edit->Options-> Hardware Acceleration.
Ian26 [Avatar]
Senior Member Location: Melbourne, Victoria, Australia Joined: May 17, 2014 08:08 Messages: 188 Offline
[Post New] Jul 23, 2015 22:48
That had no effect. frown

I should have mentioned at the start, that the problem is with Menu Designer. Every other part of the software is OK.

FWIW I downloaded/installed the latest Nividia update yesterday, but that didn't help.

Thanks IanB
PowerDirector Ultimate 18.0.3801.0 (64bit)
Dell XPS 8700, Win 8.1
4th generation Intel(R) Core(TM) i5-4460 processor (6M Cache, up to 3.4 GHz)
Nividia GeForce 720 Version 372.54 GB Dual Channel DDR3 1600MHz (4GB x 2)
2 x 1TB 7200RPM SATA Hard D
borgus1 [Avatar]
Senior Contributor Joined: Feb 27, 2013 00:33 Messages: 1318 Offline
[Post New] Jul 24, 2015 00:02
Next suggestion...

Click START button|RUN and type "regedit." (no quotes)
Drill down to this folder...
HKEY_CURRENT_USER\Software\Cyberlink\PowerDirectorX
(with X being the version of PD being used)

Near the bottom of the right-pane list look for...
Key VideoRenderer

Double-click on that entry and change the default value = VMR7 to VMR9

Click on OK, the the upper-right X to exit.
You can revert to the earlier setting if necessary.

Caution, registry edits are immediate. Mistakes can disable Windows.
Ian26 [Avatar]
Senior Member Location: Melbourne, Victoria, Australia Joined: May 17, 2014 08:08 Messages: 188 Offline
[Post New] Jul 24, 2015 00:48
Hi Borgus

The only item with VideoRenderer is DX_VideoRenderer Type and the Value Data =5



Thanks IanB
PowerDirector Ultimate 18.0.3801.0 (64bit)
Dell XPS 8700, Win 8.1
4th generation Intel(R) Core(TM) i5-4460 processor (6M Cache, up to 3.4 GHz)
Nividia GeForce 720 Version 372.54 GB Dual Channel DDR3 1600MHz (4GB x 2)
2 x 1TB 7200RPM SATA Hard D
borgus1 [Avatar]
Senior Contributor Joined: Feb 27, 2013 00:33 Messages: 1318 Offline
[Post New] Jul 24, 2015 14:11
Quote: Hi Borgus

The only item with VideoRenderer is DX_VideoRenderer Type and the Value Data =5


Odd...

renderer
[Thumb - 1.JPG]
 Filename
1.JPG
[Disk]
 Description
 Filesize
109 Kbytes
 Downloaded:
201 time(s)

This message was edited 1 time. Last update was at Jul 24. 2015 14:13

Ian26 [Avatar]
Senior Member Location: Melbourne, Victoria, Australia Joined: May 17, 2014 08:08 Messages: 188 Offline
[Post New] Jul 24, 2015 20:34
OOOPPPSSS! embarassed

I don't know what I did to miss that, but i eventually found it. I think I may have gone into LOCAL_MACHINE embarassed

Anyway, to cut a long story short, I changed it to VMR9, but it didn't help. cry

In the meantime I will email CyberLink customer customer support. Hoping the issue may be solved here.



Thanks IanB
PowerDirector Ultimate 18.0.3801.0 (64bit)
Dell XPS 8700, Win 8.1
4th generation Intel(R) Core(TM) i5-4460 processor (6M Cache, up to 3.4 GHz)
Nividia GeForce 720 Version 372.54 GB Dual Channel DDR3 1600MHz (4GB x 2)
2 x 1TB 7200RPM SATA Hard D
borgus1 [Avatar]
Senior Contributor Joined: Feb 27, 2013 00:33 Messages: 1318 Offline
[Post New] Jul 24, 2015 22:42
Next suggestion...

Install this driver, IF it is appropriate for your system.

http://www.nvidia.com/download/driverResults.aspx/83080/en-us

If problems arise, roll back to the prior driver via CONTROL PANEL|DEVICE MGR|VIDEO ADAPTERS|<your adapter name>|DRIVERS tab.
Ian26 [Avatar]
Senior Member Location: Melbourne, Victoria, Australia Joined: May 17, 2014 08:08 Messages: 188 Offline
[Post New] Aug 06, 2015 08:29
All is now well. Contacted customer support and they advised to uninstall, run the cleaner, then re-install. Then, in the meantime I had problems with my main Hard Drive (Disk0) as it was not booting from a restart or shutdown and had to get Dell to replace it. Consequently I had to do a lot of re-installs. Re-installed PD12 and its updates and all appears OK.

I have another query but will add a new post.

Thanks. IanB
PowerDirector Ultimate 18.0.3801.0 (64bit)
Dell XPS 8700, Win 8.1
4th generation Intel(R) Core(TM) i5-4460 processor (6M Cache, up to 3.4 GHz)
Nividia GeForce 720 Version 372.54 GB Dual Channel DDR3 1600MHz (4GB x 2)
2 x 1TB 7200RPM SATA Hard D
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