Production unsuccessful

ghines

Newbie Location: Kariong, NSW, Australia Joined: Sep 19, 2014 18:18 Messages: 30 Offline

Solved by

Sep 26, 2014 23:20

Hi all,

My system:-

i7-2600
W7 x64
8GB low latency RAM
SSD for the OS
"Standard" HDD for everything else
P8H77-M PRO M/B with integrated Intel HD video
discrete video card (several used for testing this error)
2 24" monitors plugged into video card

I'm getting the Production Unsuccessful message when trying to render MKV, MPEG-4 and AVC in any quality when not using the hardware video encoder. All the other formats will render without the hardware video encoder.

Have the latest k-lite codec pack installed, standard edition.

Have tried Intel, AMD and Nvidia Graphics Cards with the latest drivers (except Nvidia using 337.88 ) and all give the same results.

Any ideas why the error would be appreciated.

TIA

Greg

This message was edited 1 time. Last update was at Sep 26. 2014 23:21

PowerDirector - Ultimate 12.0.3403.0, Win7 64-bit, Intel Core i7-2600 processor (3.4 GHz) 8M Cache, 8GB DDR3 RAM, 256MB Vertex 3 SSD, 500GB 7200 RPM SATA HDD 6.0 Gb/s, nVidia GeForce GT 750 Ti ( 344.48 ) 2GB GDDR5

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Sep 27, 2014 09:14

Have you tried re-installing PowerDirector 12?

The Codecs that are disabled or missing are built-in to Powerdirector. A re-install should repair them.

Re-install means to remove the current PowerDirector in Windows Control panel. Then Run the original Install.

Install PD 12, Activate, then install the latest Patch.
http://www.cyberlink.com/support/product-faq-content.do?id=12834&prodId=4&prodVerId=930

You only need to install 2930.
http://www.cyberlink.com/support/powerdirector-ultra/patches_en_US.html

This message was edited 2 times. Last update was at Sep 27. 2014 09:21

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

ghines

Newbie Location: Kariong, NSW, Australia Joined: Sep 19, 2014 18:18 Messages: 30 Offline

Sep 28, 2014 17:34

Quote: Have you tried re-installing PowerDirector 12?

The Codecs that are disabled or missing are built-in to Powerdirector. A re-install should repair them.

Re-install means to remove the current PowerDirector in Windows Control panel. Then Run the original Install.

Install PD 12, Activate, then install the latest Patch.
http://www.cyberlink.com/support/product-faq-content.do?id=12834&prodId=4&prodVerId=930

You only need to install 2930.
http://www.cyberlink.com/support/powerdirector-ultra/patches_en_US.html

I'm a little confused.....

Are you saying if you install 2930 you don't have to install any updates and/or patches?

Thanks,

Greg PowerDirector - Ultimate 12.0.3403.0, Win7 64-bit, Intel Core i7-2600 processor (3.4 GHz) 8M Cache, 8GB DDR3 RAM, 256MB Vertex 3 SSD, 500GB 7200 RPM SATA HDD 6.0 Gb/s, nVidia GeForce GT 750 Ti ( 344.48 ) 2GB GDDR5

fkaMikeB

Senior Member Location: Ohio, USA Joined: Aug 09, 2014 23:22 Messages: 217 Offline

Sep 28, 2014 18:19

What Carl312 is saying is that you don't need to install any of the previous patches, except the latest one.

So, do this: Uninstall PDR12, Reinstall PDR12, Activate it , then Install the 2930 Patch.

Good luck! Mike B.
|>>PowerSpecG311 PC(2014)<<||>>Windows®7Pro 64-bit OS<<|
|MB:AsRock FM2A88X Extreme6+|CPU:AMD A10-7850KQuad 3.7GHz|RAM:8GB DDR3|GPU:MSI Radeon™R7 250 1GD5OC|
|HDD:Toshiba DT01ACA100 1TB|HDD:WD Red 2TBx2|RAID:SansDigital TR5M+B 2TBx3|BD-R:LG BE14NU40 Ext|
|Camera:Canon Ultura miniDV|WebCam:Logitech C910|ADVC110 Analog/Digital Converter|
|PowerDirector12Ultra.2930|PhotoDirector5Ultra.5424|AudioDirector4Ultra.3522|Cyberlink MediaSuite10 OEM|

ghines

Newbie Location: Kariong, NSW, Australia Joined: Sep 19, 2014 18:18 Messages: 30 Offline

Sep 28, 2014 18:29

Quote: What Carl312 is saying is that you don't need to install any of the previous patches, except the latest one.

So, do this: Uninstall PDR12, Reinstall PDR12, Activate it , then Install the 2930 Patch.

Good luck!

Look, I'm sorry for being such a noob

But the cyberlink website update page says:-

"Updates PowerDirector 12 to build 2930 "

To me that reads if you install PDR12 build 2930 then the patch is not required.

So my question is, is my understanding correct or not? ie: If you install 2930 no patches or updates are required.

TIA

Greg PowerDirector - Ultimate 12.0.3403.0, Win7 64-bit, Intel Core i7-2600 processor (3.4 GHz) 8M Cache, 8GB DDR3 RAM, 256MB Vertex 3 SSD, 500GB 7200 RPM SATA HDD 6.0 Gb/s, nVidia GeForce GT 750 Ti ( 344.48 ) 2GB GDDR5

fkaMikeB

Senior Member Location: Ohio, USA Joined: Aug 09, 2014 23:22 Messages: 217 Offline

Sep 28, 2014 18:33

Oh. Carl312 was talking about your original install so I assumed it was pre-2930 build. So if it is build 2930, then you are right, the patch is not required. Sorry for the confusion. Mike B.
|>>PowerSpecG311 PC(2014)<<||>>Windows®7Pro 64-bit OS<<|
|MB:AsRock FM2A88X Extreme6+|CPU:AMD A10-7850KQuad 3.7GHz|RAM:8GB DDR3|GPU:MSI Radeon™R7 250 1GD5OC|
|HDD:Toshiba DT01ACA100 1TB|HDD:WD Red 2TBx2|RAID:SansDigital TR5M+B 2TBx3|BD-R:LG BE14NU40 Ext|
|Camera:Canon Ultura miniDV|WebCam:Logitech C910|ADVC110 Analog/Digital Converter|
|PowerDirector12Ultra.2930|PhotoDirector5Ultra.5424|AudioDirector4Ultra.3522|Cyberlink MediaSuite10 OEM|

ghines

Newbie Location: Kariong, NSW, Australia Joined: Sep 19, 2014 18:18 Messages: 30 Offline

Sep 28, 2014 18:35

Quote: Sorry for the confusion.

No worries, just wanted to make sure.

Have a nice day,

Greg PowerDirector - Ultimate 12.0.3403.0, Win7 64-bit, Intel Core i7-2600 processor (3.4 GHz) 8M Cache, 8GB DDR3 RAM, 256MB Vertex 3 SSD, 500GB 7200 RPM SATA HDD 6.0 Gb/s, nVidia GeForce GT 750 Ti ( 344.48 ) 2GB GDDR5

fkaMikeB

Senior Member Location: Ohio, USA Joined: Aug 09, 2014 23:22 Messages: 217 Offline

Sep 28, 2014 18:37

No problem. Hope it works for you! :

Mike B.
|>>PowerSpecG311 PC(2014)<<||>>Windows®7Pro 64-bit OS<<|
|MB:AsRock FM2A88X Extreme6+|CPU:AMD A10-7850KQuad 3.7GHz|RAM:8GB DDR3|GPU:MSI Radeon™R7 250 1GD5OC|
|HDD:Toshiba DT01ACA100 1TB|HDD:WD Red 2TBx2|RAID:SansDigital TR5M+B 2TBx3|BD-R:LG BE14NU40 Ext|
|Camera:Canon Ultura miniDV|WebCam:Logitech C910|ADVC110 Analog/Digital Converter|
|PowerDirector12Ultra.2930|PhotoDirector5Ultra.5424|AudioDirector4Ultra.3522|Cyberlink MediaSuite10 OEM|

ghines

Newbie Location: Kariong, NSW, Australia Joined: Sep 19, 2014 18:18 Messages: 30 Offline

Oct 01, 2014 22:20

Quote: Have you tried re-installing PowerDirector 12?

The Codecs that are disabled or missing are built-in to Powerdirector. A re-install should repair them.

Re-install means to remove the current PowerDirector in Windows Control panel. Then Run the original Install.

If the codecs are disabled, missing or corrupt would this not mean I could not render when using hardware video encoding too. As it presently I only get the error when not using hardware video encoding for MKV, MPEG-4 and AVC. Using the hardware encoding works.

TIA

Greg PowerDirector - Ultimate 12.0.3403.0, Win7 64-bit, Intel Core i7-2600 processor (3.4 GHz) 8M Cache, 8GB DDR3 RAM, 256MB Vertex 3 SSD, 500GB 7200 RPM SATA HDD 6.0 Gb/s, nVidia GeForce GT 750 Ti ( 344.48 ) 2GB GDDR5

SoNic67

Senior Contributor Joined: Sep 27, 2014 14:14 Messages: 1308 Offline

Oct 01, 2014 22:23

Un-install the k-lite "package". It only causes problems...

This message was edited 1 time. Last update was at Oct 01. 2014 22:24

ghines

Newbie Location: Kariong, NSW, Australia Joined: Sep 19, 2014 18:18 Messages: 30 Offline

Oct 01, 2014 22:28

Quote: Un-install the k-lite "package". It only causes problems...

OK, will give it a go. I just thought the reverse was true

Thanks,

Greg PowerDirector - Ultimate 12.0.3403.0, Win7 64-bit, Intel Core i7-2600 processor (3.4 GHz) 8M Cache, 8GB DDR3 RAM, 256MB Vertex 3 SSD, 500GB 7200 RPM SATA HDD 6.0 Gb/s, nVidia GeForce GT 750 Ti ( 344.48 ) 2GB GDDR5

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Oct 01, 2014 23:03

Quote:

Quote: Have you tried re-installing PowerDirector 12?

The Codecs that are disabled or missing are built-in to Powerdirector. A re-install should repair them.

Re-install means to remove the current PowerDirector in Windows Control panel. Then Run the original Install.

If the codecs are disabled, missing or corrupt would this not mean I could not render when using hardware video encoding too. As it presently I only get the error when not using hardware video encoding for MKV, MPEG-4 and AVC. Using the hardware encoding works.

TIA

Greg

The software for the Video Card supplies the Codecs that are supported by the Video Card and Driver Software (HA).
CPU rendering uses the Software and Codecs built into Powerdirector.

Different brands of Video card support some differences in profiles that can be accelerated.

My AMD/ATI card supports WMV Hardware acceleration, I don't think NVidia does.
Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

ghines

Newbie Location: Kariong, NSW, Australia Joined: Sep 19, 2014 18:18 Messages: 30 Offline

Oct 01, 2014 23:51

The software for the Video Card supplies the Codecs that are supported by the Video Card and Driver Software (HA).
CPU rendering uses the Software and Codecs built into Powerdirector.

Different brands of Video card support some differences in profiles that can be accelerated.

My AMD/ATI card supports WMV Hardware acceleration, I don't think NVidia does.

OK, was not aware the Video Cards supplied their own Codecs. Explains why it does not work without hardware video encoding and does with the hardware video encoding enabled.

Thanks,

Greg
PowerDirector - Ultimate 12.0.3403.0, Win7 64-bit, Intel Core i7-2600 processor (3.4 GHz) 8M Cache, 8GB DDR3 RAM, 256MB Vertex 3 SSD, 500GB 7200 RPM SATA HDD 6.0 Gb/s, nVidia GeForce GT 750 Ti ( 344.48 ) 2GB GDDR5