P2G 9 Install problems

Fusilero

Newbie Joined: Jan 19, 2014 22:04 Messages: 4 Offline

Solved by

Jun 03, 2014 22:25

Hi;

I am still waiting for tech support to answer my official request for help.

The issues with: : CyberLink_Power2Go9_Platinum_P2G140123-01.exe

1) When I install this upgrade (from

it goes into an endless loop of installing the label program. I had to use Task Manager to stop this.
2) The rest of the install seems to go OK.
3) First start-up, the product key screen appears. Oddly one field, after typing in the characters, does not automatically jump to the next one. Problem?
4) Then the major issue: an error message tells me my screen resolution and DPI are not acceptable.

My system: Dell XPS 8500 running Windows 8.1 with the latest drivers and updates.
Video Card: nVidia GT 640
Display: LG 47LM6400-UA
Screen settings: 1020p, 1920X1080 60 Hz, 32 bit

P2G 8 worked fine with this setup. ALSO the new install of YouCam 6, has the same screen error message. All the other new products purchased at the same time, downloaded, installed and run fine: PowerDVD 14 Ultra, MediaShow 6, Photo Director 3.

sumerJ

Contributor Joined: Nov 28, 2013 05:37 Messages: 377 Offline

Jun 03, 2014 22:30

>>Screen settings: 1020p, 1920X1080 60 Hz, 32 bit

what does above 1020p mean?

Fusilero

Newbie Joined: Jan 19, 2014 22:04 Messages: 4 Offline

Jun 03, 2014 23:07

Problems Resolved!

I should have checked back with my 'support ticket' before posting this message.

Tech Support gave simple to follow instructions, that solved the issues immediately.

Thanks Saba!

OH: to answer the following reply - 1080p is a set of HDTV high-definition video modes characterized by 1080 horizontal lines of vertical resolution and progressive scan, as opposed to interlaced, as is the case with the 1080i display standard. The nVidia Control Panel lists available screen resolutions in the format beginning with this standard, followed by the pixel resolution such as 1920X1080. For my system to play 3D games the setting is 720p, 1280X720 24Hz

markw

Member Joined: Feb 14, 2014 12:27 Messages: 74 Offline

Jun 08, 2014 14:59

For my system to play 3D games the setting is 720p, 1280X720 24Hz

Glad to see this kind of fixes. Thank you for sharing this too. Windows 7, i3, 4GB RAM.

Johnny

Newbie Joined: Jun 10, 2014 20:13 Messages: 1 Offline

Jun 10, 2014 20:33

Hi,
I was thinking to buy power2go 9 platinum to make some
dvd from vacation, but I don't know how many video files can the software hold because most of my video clips were
under 1 minute and I have about 200 total.Thanks in advance for your help.
Johnny

sumerJ

Contributor Joined: Nov 28, 2013 05:37 Messages: 377 Offline

Jun 10, 2014 22:15

No. power2go 9 can hold 99 seperate video files at most.
You should use power director instead.

James1951

Newbie Joined: Jan 29, 2008 21:19 Messages: 7 Offline

Jan 12, 2015 21:38

Quote: Hi;

I am still waiting for tech support to answer my official request for help.

The issues with: : CyberLink_Power2Go9_Platinum_P2G140123-01.exe

1) When I install this upgrade (from

it goes into an endless loop of installing the label program. I had to use Task Manager to stop this.
2) The rest of the install seems to go OK.
3) First start-up, the product key screen appears. Oddly one field, after typing in the characters, does not automatically jump to the next one. Problem?
4) Then the major issue: an error message tells me my screen resolution and DPI are not acceptable.

My system: Dell XPS 8500 running Windows 8.1 with the latest drivers and updates.
Video Card: nVidia GT 640
Display: LG 47LM6400-UA
Screen settings: 1020p, 1920X1080 60 Hz, 32 bit

P2G 8 worked fine with this setup. ALSO the new install of YouCam 6, has the same screen error message. All the other new products purchased at the same time, downloaded, installed and run fine: PowerDVD 14 Ultra, MediaShow 6, Photo Director 3.

same identical problem. Had 42 installer windows open on my taskbar. Never registered in Control Panel either.

James1951

Newbie Joined: Jan 29, 2008 21:19 Messages: 7 Offline

Jan 12, 2015 21:42

same identical problem. Had 42 installer windows open on my taskbar. Never registered in Control Panel either.

paula 62

Newbie Joined: Jan 13, 2015 21:52 Messages: 1 Offline

Jan 13, 2015 21:59

thi is the error code showing ( power 2go does not support the surrent screen resulotion and DPI settings)

This message was edited 2 times. Last update was at Jan 13. 2015 22:10

James1951

Newbie Joined: Jan 29, 2008 21:19 Messages: 7 Offline

Jan 13, 2015 23:25

Thank you for the info. I never got any error message at all, just the loop. Took care of the problem by getting a refund and wiping it off my HD manually. Never registered in control panel to use the uninstall feature.