![[Avatar]](/forum/templates/default/images/avatar.jpg){kind=avatar}
![[Post New]](/forum/templates/default/images/doc.gif)
I'm using an HP desktop, Win 7, 8GB mem, 1TB hdd, IE11, Norton Internet Security.
I recently did a factory restoral (using discs from HP) because of other problems.
This morning, I tried to reinstall PD 11 using the disc I got when I originally purchased PD11.
When I inserted the disc, it didn't automatically start the installation. Instead, I had to Open it and see the files - upgrade, and two content packs along with Media Espresso.
I clicked on the upgrade and both content packs and they installed. Did not install Media Espresso.
No PD11 shortcut on desktop. Went to Programs, Cyberlink, and clicked on PD11 64-bit. That's when I got the error message shown in the attachment. Because of that, I haven't tried downloading the updates yet.
What am I missing?
Guidance needed.
![[Thumb - PD 11 Capture.PNG]](https://forum.cyberlink.com/forum/upload/2013/12/11/dab59a9864d9ff96eb2dd7bef2bcac64_101911.png__thumb)
|
||
| Filename | PD 11 Capture.PNG |
![[Disk]](/forum/templates/default/images/icon_disk.gif){kind=icon} |
| Description | ||
| Filesize |
55 Kbytes
|
|
| Downloaded: | 72 time(s) |
|
| Filename | 12_11 DxDiag.txt |
|
| Description | ||
| Filesize |
45 Kbytes
|
|
| Downloaded: | 374 time(s) |
This message was edited 2 times. Last update was at Dec 11. 2013 18:08
PD 14.0.2302.0 HP h8-1280t, Intel Core i7-3820, CPU 3.60Hzm 64-bit, 10GB mem, 1 TB hard drive