PowerDirector12, Ultra When trying to open then closes "SOLVED"

PlaySound

Senior Contributor Joined: Dec 02, 2010 10:26 Messages: 2031 Offline

Solved by

Oct 03, 2013 08:36

PowerDirector12, Ultra
When trying to open then closes
message appended
I saw what happened in this case already going with another PD version, but saw no real solution.
Ja asked for help to support Cyberlink
I'm asking here as well, because many members have experienced talves already know the solution to this case.
thank you
I thought I'd clean up the Cyberlink PC, but now I have work to deliver, reinstalled PD11

"SOLVED"
Renewed "SO" Win7/64, reinstalled "PD12", this specific case solved

----


Filename	erroPD12.jpg	Download
Description
Filesize	44 Kbytes
Downloaded:	474 time(s)

This message was edited 2 times. Last update was at Oct 27. 2013 13:55

AMD-FX 8350 / 8GB DDR3
SSD SUV400S37240G / 2-HD WD 1TB
AMD Radeon R9 270 / AOC M2470SWD
Windows 7-64 / PD16 Ultimate

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Oct 03, 2013 10:39

playsound,
The common cause is out of date QuickTime. And/or Video card Driver.

In some cases, problems in the Windows Operation System.

Bad install of Powerdirector.

These are not the only causes.

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

PlaySound

Senior Contributor Joined: Dec 02, 2010 10:26 Messages: 2031 Offline

Oct 03, 2013 19:06

Carl312

Thanks for answering.
"interim solution" I inslalar PD12 in another User account and operate normally.
basic content package reinstalled and copied custom effects,
works normal, on my account User main still the same error.

This message was edited 2 times. Last update was at Oct 05. 2013 10:43

AMD-FX 8350 / 8GB DDR3
SSD SUV400S37240G / 2-HD WD 1TB
AMD Radeon R9 270 / AOC M2470SWD
Windows 7-64 / PD16 Ultimate

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Oct 07, 2013 05:12

Hi Playsound,
Strange that you needed to go to a "different" user account.

I will chase this issue up further.
Forum Moderator

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Oct 07, 2013 10:46

Dafydd,

I know of another instance where a User account was corrupted and the only cure was a new user account with Administration privileges.

That was not Powerdirector, no video editor was involved, just Windows, things were just crazy on that corrupted User account.

I seem to remember there was a Microsoft Knowledge base article on the User account corruption. No, I do not have a link.
It was either Windows 98 or Windows XP. Too long ago for my feeble brain.

This message was edited 1 time. Last update was at Oct 07. 2013 10:53

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

PlaySound

Senior Contributor Joined: Dec 02, 2010 10:26 Messages: 2031 Offline

Oct 07, 2013 12:40

Quote: Hi Playsound,
Strange that you needed to go to a "different" user account.

I will chase this issue up further.
Forum Moderator

I created a new account, unintentionally when I had problems with virus card, WRITE.EXE I met recently.
PD12 trial, after PD12Ultra, then it worked anyway, suddenly no more, testing found that PD12 works using another account that naming administrator.
Before I tried to delete the new account, but control panel only allows me to delete the main account.
I intend to fix this in exchange for my hard drive C: SATA2, for SATA 3, soon and renew the system.
Until her quen know, new update solves this and other errors PD12.


Filename	main account.jpg	Download
Description
Filesize	34 Kbytes
Downloaded:	355 time(s)

This message was edited 3 times. Last update was at Oct 07. 2013 14:05

AMD-FX 8350 / 8GB DDR3
SSD SUV400S37240G / 2-HD WD 1TB
AMD Radeon R9 270 / AOC M2470SWD
Windows 7-64 / PD16 Ultimate

James1

Senior Contributor Location: Surrey, B.C., Canada Joined: Jun 10, 2010 16:20 Messages: 1783 Offline

Oct 07, 2013 13:16

Hi,
On my system if the 'Sign into DirectorZone' and the 'Blue circle with Arrow' not available I get a Pd stopped working message. But if I close Pd 12 Ultimate and re-open then wait till the above mentioned is activated all it good. Don't know if that is relevant to this topic tho'
Jim Intel i7-2600@3.4Gz Geforce 560ti-1GB Graphic accelerator, windows 7 Premium 12GB memory

Visit GranPapa64's channel for your YouTube experience of the day!

PlaySound

Senior Contributor Joined: Dec 02, 2010 10:26 Messages: 2031 Offline

Oct 27, 2013 13:56

Quote: PowerDirector12, Ultra
When trying to open then closes

"SOLVED"
Renewed "SO" Win7/64, reinstalled "PD12", this specific case solved
AMD-FX 8350 / 8GB DDR3
SSD SUV400S37240G / 2-HD WD 1TB
AMD Radeon R9 270 / AOC M2470SWD
Windows 7-64 / PD16 Ultimate

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Oct 27, 2013 14:07

Excellent - I'm sure you are pleased to have resolved the issue.
Dafydd

borgus1

Senior Contributor Joined: Feb 27, 2013 00:33 Messages: 1318 Offline

Oct 27, 2013 17:23

Quote:
I seem to remember there was a Microsoft Knowledge base article on the User account corruption.

Perhaps...
http://windows.microsoft.com/en-us/windows7/fix-a-corrupted-user-profile

...just in case. ^_^

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Oct 27, 2013 17:27

Quote:

Quote:
I seem to remember there was a Microsoft Knowledge base article on the User account corruption.

Perhaps...
http://windows.microsoft.com/en-us/windows7/fix-a-corrupted-user-profile

...just in case. ^_^

That must be the one.

Thanks, Carl. Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

PlaySound

Senior Contributor Joined: Dec 02, 2010 10:26 Messages: 2031 Offline

Oct 28, 2013 07:39

Excellent - I'm sure you are pleased to have resolved the issue.
Dafydd

Actually I build another PC, now I can try to repair or renew the "OS" on the other PC, just need to make time and space and have 2 PC running.

I'm not 100% happy because "PD12" has 2 errors that bother much, the last update not fixed, and has another bug but serious.

Carl312 wrote:

I seem to remember there was a Microsoft Knowledge base article on the User account corruption.

Perhaps ...
http://windows.microsoft.com/en-us/windows7/fix-a-corrupted-user-profile

... just in case.

I saw this information, I not tried to open another account for fear of losing access to everything that was installed, there is little more than 170 GB sofware.

Thanks to all AMD-FX 8350 / 8GB DDR3
SSD SUV400S37240G / 2-HD WD 1TB
AMD Radeon R9 270 / AOC M2470SWD
Windows 7-64 / PD16 Ultimate