cyberlink doesn't seem to know my email address when I log on to my account

Heavytiger

Contributor Joined: Jun 21, 2008 10:16 Messages: 474 Offline

Solved by

Feb 25, 2013 13:06

When I go to the Cyberlink home page my first name is above SUPPORT and next to my name is (My Account). So I am recognized as a customer. When I click on my Account it takes me to members zone. From here I clicked on order status because I want to check an order I placed last Friday. At this point I must fill in my email address and a password. The problem is that after I enter my email address I get this reply "email address not found".
I am not sure why this is happening or how to fix it. Is there a Cyberlink phone number I can call?

thanks
Windows 10 professional
HP Omen Obelisk DT 875-1131
Intel Core i7(3.6GHz)
Eight Core
Memory 32 GB
GPU Nvidia GeForce RTX 2080 Super
Power supply 750 Watt

Using PD 11 ultimate build 11.0.03026

Heavytiger

Dave456

Senior Member Location: Youngstown, Ohio Joined: Oct 30, 2010 06:46 Messages: 280 Offline

Feb 25, 2013 15:59

Is there a Cyberlink phone number I can call?

Look here and see if these can help.

https://membership.cyberlink.com/support/purchase-faq-content.do?id=14234

Dave HP Envy 17
Win10 Pro (64-bit) Intel i7 Core - 4510U @ 2.00GHz 2.60GHz
16GB ram
PowerDirector 11 Ultra 64-bit ver. 11.0.0.3625
Cyberlink Power2Go Deluxe 7.0.0.1827
PowerShot SX40HS
Canon Vixia

Heavytiger

Contributor Joined: Jun 21, 2008 10:16 Messages: 474 Offline

Feb 25, 2013 18:16

Thanks for the info.

Heavytiger Windows 10 professional
HP Omen Obelisk DT 875-1131
Intel Core i7(3.6GHz)
Eight Core
Memory 32 GB
GPU Nvidia GeForce RTX 2080 Super
Power supply 750 Watt

Using PD 11 ultimate build 11.0.03026

Heavytiger

Dave456

Senior Member Location: Youngstown, Ohio Joined: Oct 30, 2010 06:46 Messages: 280 Offline

Feb 25, 2013 21:17

Your most welcome! HP Envy 17
Win10 Pro (64-bit) Intel i7 Core - 4510U @ 2.00GHz 2.60GHz
16GB ram
PowerDirector 11 Ultra 64-bit ver. 11.0.0.3625
Cyberlink Power2Go Deluxe 7.0.0.1827
PowerShot SX40HS
Canon Vixia

Anonymous

Feb 27, 2013 00:47

Hi HeavyTiger,

I happened to see your post so I've asked CL CS team to recheck your case. It appears to us that you've purchased your new product under different email address, not the same one as your current email registered with CL membership.

The online purchase system has sent you your confirmation letter that describes your purchase details. Suggest you to log into your other email account to check for your new purchase info.

If you need your other email account (the one you used to purchase your new software), please PM me.

Cheers,
CyberLink Forum Administrator