Hi!

I just purchased PowerDVD 12 ultra upgrade where I upgraded from version 9 which was suppplied when I bought Sony BWU-500S Internal Blu-ray rewritable drive today. After I installed the version 9 as supplied, blu-ray discs does not play.. The powerdvd 9 launches and when I clikc on play button, nothing happens. It just sits there. So I thought maybe it's such an old version that it may not play with newer blu-ray discs. I thus upgraded to the version 12 ultra and installed it. Again, whne I clikc on play, nothing happens. No error messages no nothing. it just sits there staring back at me.

I have a Dell ST2410 monitor (HDMI HCDP compliant) with a Dell XPS 8300 with a AMD HD 6450 graphics card. I have tested out my hDMI cable as well as my monitor by connecting my monitor directly to a stand-alone blu-ray player and it is able to play any of my blu-ray discs with nil issues.Can anyone shed some light on this matter as it is extremely frustrating.

By the way, not only will power dvd 12 ultra not play blu-ray discs, it will not play DVD discs as well. I know the sony drive is working as I was able to install software with it.