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Typically the file starts to process but the progress bar stops part way through and there is no error message (or file in the folder). My results are the inverse of yours - if I change a .wav extension to .mp3 it imports, but changing it to anything else produces a failure.
I have just lgged a ticket with Cyberlink as you suggested.
I have just lgged a ticket with Cyberlink as you suggested.
That behavior is very, very strange. It seems like renaming the clip is a partial workaround that would let you edit .wav clips in WE, but you still can't use it from inside PD. With all of the steps you've taken so far, I hope tech support can get this working for you!
When you see this, please post the CS number you received and be sure to update your ticket with the URL of this thread so that the technician can see everything that's happened so far and can also access your shared pictures and clips.