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Thanks for taking the time to reply so quickly. That's a grim perspective then... :/ Contacted customer support with my issue and will see what they reply. Shame really that such an issue has persisted for so long and over so many software versions...
You posted in a thread that was about an older version of PhD having problems with RAW images, but as far as I can tell the DMC-FZ1000 only shoots in JPEG, which is a compressed format. All of the sample images I found online were JPG, as are the two photos you attached.
I also don't see any problems when opening your original clip or a full resolution one downloaded from this
page. If you look at the attached screenshot, the sample image looks identical in 4 different apps, including PhD10. Do you see that image get washed out when you import it on your system?
I appreciate that you also attached the DxDiag test results. Your Dell is nicely up-to-date with the latest BIOS and official Dell video driver, however they're often
very slow when it comes to updating their video drivers.
For example, the "latest" driver for your Intel UHD Graphics 620 is 23.20.16.4973 came out almost a year and a half ago. In comparison, the driver I'm using for my UHD Graphics 630 (which came directly from Intel) is 26.20.100.6912, and it was released in late May.
There are pros and cons to bypassing the block Dell puts on trying to install non-Dell drivers, and depending on what tech support says, and whether the new sample image shows the problem on your system or not, that may be something you'd want to pursue.
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Filename |
DMC-FZ1000 clip comparison.jpg |
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Description |
dual monitor view |
Filesize |
732 Kbytes
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Downloaded: |
3 time(s) |