extra content installation

Fueler

Newbie Location: Urbana, IL Joined: Mar 21, 2011 10:10 Messages: 24 Offline

Solved by

Oct 20, 2011 09:39

Kind of a strange one.
I have been having PD crash issues with my main Vista machine so I thought what the heck, try it on another.
It seems to work just fine on my weaker XP laptop that I use as a backup in case of a bad day.
My issue is that I can't get the Extra Content package that came with PD9 to show up.
The install goes fine but none of the extra SmartSound stuff shows up.
Looking at the SS properties window I see in the Folders tab that the core foundations are listed as not available.
Seems to me that they should be.

Is there a trick I forgot about or some other download I need.

Thanks

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Oct 20, 2011 10:42

Is there a trick I forgot about or some other download I need.

If you have a Downloaded version, you should have two installation files, one is the program itself, the other is the Contents Package.

You very likely did not install the Contents.
Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Fueler

Newbie Location: Urbana, IL Joined: Mar 21, 2011 10:10 Messages: 24 Offline

Oct 20, 2011 10:59

Actually I did, twice.
Even uninstalled everything with prejudice and started over.
I am see the dialogue ballons that were part of the extra. Just don't see the extra smartsound files.
It's a mystery.

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Oct 20, 2011 15:04

I am see the dialogue ballons that were part of the extra. Just don't see the extra smartsound files.
It's a mystery.

Did you remember to upgrade the smartsound engine?
The current version is 5180.

http://www.smartsound.com/support/updates.html?product=cyberlink

Maybe CL cleaner software will help your problem.

CL Cleaner does not remove anything, it just makes it possible to re-install your Cyberlink software (Powerdirector and its parts).

http://forum.cyberlink.com/forum/posts/list/15688.page

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.