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Errors burning movie to BD-R using bd340i burner and PowerProducer software
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cwaii [Avatar]
Newbie Private Message Joined: Aug 03, 2010 13:48 Messages: 6 Offline
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I have:
HP Pavilion
Model #: p6210y PC
AMD Athlon II 620 Quad-Core Processor
6GB system memory
NVIDIA GeForce 9100 integrated graphics
Genuine Windows 7 Home Premium 64-bit
Super Multi DVD Burner with LightScribe Technology

Hardware added:

HP Blu-ray DVD Writer bd340i-H01 2 (I’ve seen where bd340iRH24 = Bd340i = LiteOn iHBS112 = HP N82E16827140051),

Software Added:

Microsoft Office Professional Plus 2010 64-bit,
Business Contact Manager 2010 64-bit,
and
Communicator 2007 R2 32-bit

The HP bd340i came Bundled with Cyberlink Software DISK: Cyberlink BD Solutionv6, The ultimate playback & burning suite for Blu-ray Disc

For BD Writer
 Power DVD & BD
 PowerProducer 5
 PowerDirector 7
 Power2Go 6
 PowerBackup2
 LabelPrint2

I bought the bd340i-H01 2 burner and then some disks, Memorex Recordable BD-R 4X which I discovered are actually RITEK-BR2-000, in September 2010 and burnt a couple BD-R Blu-ray movies with no problem using the CyberLink Software. Since the end of November 2010 I’ve been trying to burn another BD-R movie but keep getting errors. CyberLink takes 3 to 4 days to respond to anything and after a lengthy amount of time have not resolved my problem. Their last attempt to remedy was for me to install PowerProducer from a file they sent me. This did not work and I let their support know 1/12/11 and they have yet to respond so I am seeking help wherever I can.

I uninstalled all my CyberLink software, re-installed it, and I still get errors. I contacted HP and they suggested using Sony, Verbatim, TDK, or Tayo Yuden disks.

With the Memorex BD-R’s PowerProducer would usually go to 90% to 99% and then say there was an error. I bought some Verbatim D-R LTH Type Registrable, (VERBAT-IMw-000) and still get errors. But now it only goes to 20% to 21% before the error box pops up.

Errors I’ve received: “Burning Failed EB191E82”, “PowerProducer has stopped Working”, “Burning Failed …. (1)Burning not complete. (EB191087)”, “Burning Failed…. Not enough storage is available to complete this operation. (8007000E)”, “Burning Failed … Unspecified error (80004005)”, and with the Verbatim disks: “Burning Failed… (1) Could not format disc.(EB191784)”, “Burning Failed… (1)Burning not complete.(EB191087)”.

The only problem I’ve had with this computer was a few minor glitches after windows did an automatic update/upgrade in October 2010 and one of the things it did was change my email. It did not allow me to restore and I lost all my email contacts, rules, folders, settings, etc.

I’m trying to make a BD-R movie with menus from video I took with my HD Camera. The files download from my camera onto my computer as MP4 video. Even though this software came with my BD burner, the CyberLink software (PowerDirector) says it can’t import my video because it is H.264. I can only use PowerProducer. Any suggestions on what I need to do to successfully burn a BD-
R movie using PowerProducer v 5.5.3.2325 ULTRA? Thanks.
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CyberLink-Michael [Avatar]
Senior Contributor Private Message Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
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Hi,

I moved the posting to the PowerProducer Forum.

Did you try the suggested solution to use different type of media?

Br
Michael Technical Support

Werde Facebook Fan
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cwaii [Avatar]
Newbie Private Message Joined: Aug 03, 2010 13:48 Messages: 6 Offline
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I posted a form of this problem in the PowerProducer Forum already a long time ago. No replies.

Come on! Yes i tried another media - result - burning failed sooner than did with first media i tried. Tried Verbatim per HP suggestion. However another forum told me I should have used Verbatim 4x, not the Verbatim LTH type I bought.

Is anyone going to reply to and resolve my over 12 day old question/over 2 month old problem?

This message was edited 1 time. Last update was at Jan 24. 2011 09:00

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SnowBlades [Avatar]
Newbie Private Message Joined: Jan 27, 2011 00:48 Messages: 10 Offline
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Heya,

I have the same Blu-Ray burner [same model number,] and I have successfully burned a Blu-Ray Disc. I burned onto a Registrable Verbatim, 6x. I don't see anywhere where it says the discs are LTH, though [and I don't know too much about CDs/DVDs/BDs, but I can read the box they came in--Haha.] One difference, though, is that I am using PowerDirector 9.0. I don't know anything about the version you have, and if there would be any restrictions, but just thought I'd let you know that I have had success with your burner.

Sorry I don't have more help.

I have an ATI Radeon 5800 Series graphics card with 1 GB dedicated mem
Over 600GB of free HDD space on a 1TB HDD
6GB of DDR3 RAM
2.8 GHz Core i7

This message was edited 1 time. Last update was at Jan 27. 2011 03:46

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cwaii [Avatar]
Newbie Private Message Joined: Aug 03, 2010 13:48 Messages: 6 Offline
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I guess I should say i'm glad for you that yours worked but that's not how I feel.

I'm using the software/version that came with the burner and then the other powerproducer that Cyberlink gave me. Did software come with your burner? if so, what? what version?

--Anyway--

New disks arrived - Verbatim BD-R 25GB 4x #96769 - Opened Power Producer, loaded existing project, selected burn, 20-30 minutes made it to 100%, disk ejected." burned successfully" window popped up. Put disk in my blu-ray player and it said "ERROR" and ejected. Put into my computer and window popped up saying was a disk in the drive with an unrecognizable format!!

Put another disk in. Burnt using ImgBurn "burn folder to disk". Went to about 92% and I/O Error box popped up"
I/O Error!
Device: [0:2:0] HP BD Writer bd340i RH24 (F (ATA)

ScsiStatus: 0x02
Interpretation: Check Condition

CDB: AA 00 00 55 65 80 00 00 00 20 40 00
Interpretation: Write (12) - Sectors: 559654 - 5596575

Sense Area: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Interpretation: No Additional Sense Information

ImgBurn Log File:

I 19:21:10 ImgBurn Version 2.5.4.0 started!
I 19:21:10 Microsoft Windows 7 Home Premium x64 Edition (6.1, Build 7600)
I 19:21:10 Total Physical Memory: 6,028,528 KB - Available: 4,070,116 KB
I 19:21:10 Initialising SPTI...
I 19:21:10 Searching for SCSI / ATAPI devices...
I 19:21:10 -> Drive 1 - Info: HP BD Writer bd340i RH24 (F (ATA)
I 19:21:11 -> Drive 2 - Info: hp DVD A DH16AAL LHD7 (E (ATA)
I 19:21:11 Found 1 DVD±RW/RAM and 1 BD-RE!
I 21:11:53 Operation Started!
I 21:11:53 Building Image Tree...
I 21:12:12 Calculating Totals...
I 21:12:12 Preparing Image...
I 21:12:12 Contents: 127 Files, 14 Folders
I 21:12:12 Content Type: BD Video
I 21:12:12 Data Type: MODE1/2048
I 21:12:12 File System(s): UDF (2.50)
I 21:12:12 Volume Label: My Video
I 21:12:12 Size: 12,337,193,624 bytes
I 21:12:12 Sectors: 6,024,100
I 21:12:12 Image Size: 12,338,790,400 bytes
I 21:12:12 Image Sectors: 6,024,800
I 21:12:14 Operation Successfully Completed! - Duration: 00:00:20
I 21:12:14 Operation Started!
I 21:12:14 Source File: -==/\/[BUILD IMAGE]\/\==-
I 21:12:14 Source File Sectors: 6,024,800 (MODE1/204
I 21:12:14 Source File Size: 12,338,790,400 bytes
I 21:12:14 Source File Volume Identifier: My Video
I 21:12:14 Source File Volume Set Identifier: 3E3BA97A005BED84
I 21:12:14 Source File Application Identifier: ImgBurn v2.5.4.0
I 21:12:14 Source File Implementation Identifier: ImgBurn
I 21:12:14 Source File File System(s): UDF (2.50)
I 21:12:14 Destination Device: [0:2:0] HP BD Writer bd340i RH24 (F (ATA)
I 21:12:14 Destination Media Type: BD-R (Disc ID: VERBAT-IMc-000) (Speeds: 4x)
I 21:12:14 Destination Media Sectors: 12,219,392
I 21:12:14 Write Mode: BD
I 21:12:14 Write Type: DAO
I 21:12:14 Write Speed: MAX
I 21:12:14 BD-R Verify Not Required: Yes
I 21:12:14 Link Size: Auto
I 21:12:14 Lock Volume: Yes
I 21:12:14 Test Mode: No
I 21:12:14 OPC: No
I 21:12:14 BURN-Proof: Enabled
I 21:12:15 Write Speed Successfully Set! - Effective: 17,980 KB/s (4x)
I 21:12:46 Filling Buffer... (40 MB)
I 21:12:48 Writing LeadIn...
I 21:12:54 Writing Session 1 of 1... (1 Track, LBA: 0 - 6024799)
I 21:12:55 Writing Track 1 of 1... (MODE1/2048, LBA: 0 - 6024799)
W 21:23:32 Failed to Write Sectors 5596544 - 5596575 - Reason: No Additional Sense Information
W 21:23:32 Retrying (1 of 20)...
W 21:23:54 Retry Failed - Reason: Timeout on Logical Unit
W 21:23:54 Retrying (2 of 20)...
W 21:23:55 Retry Failed - Reason: Invalid Address For Write
W 21:23:55 Retrying (3 of 20)...
W 21:23:55 Retry Failed - Reason: Invalid Address For Write
W 21:23:55 Retrying (4 of 20)...
W 21:23:55 Retry Failed - Reason: Invalid Address For Write
W 21:23:55 Retrying (5 of 20)...
W 21:23:55 Retry Failed - Reason: Invalid Address For Write
W 21:23:55 Retrying (6 of 20)...
W 21:23:55 Retry Failed - Reason: Invalid Address For Write
W 21:23:55 Retrying (7 of 20)...
W 21:23:55 Retry Failed - Reason: Invalid Address For Write
W 21:23:55 Retrying (8 of 20)...
W 21:23:55 Retry Failed - Reason: Invalid Address For Write
W 21:23:55 Retrying (9 of 20)...
W 21:23:55 Retry Failed - Reason: Invalid Address For Write
W 21:23:55 Retrying (10 of 20)...
W 21:23:55 Retry Failed - Reason: Invalid Address For Write
W 21:23:55 Retrying (11 of 20)...
W 21:23:55 Retry Failed - Reason: Invalid Address For Write
W 21:23:55 Retrying (12 of 20)...
W 21:23:55 Retry Failed - Reason: Invalid Address For Write
W 21:23:55 Retrying (13 of 20)...
W 21:23:55 Retry Failed - Reason: Invalid Address For Write
W 21:23:55 Retrying (14 of 20)...
W 21:23:55 Retry Failed - Reason: Invalid Address For Write
W 21:23:55 Retrying (15 of 20)...
W 21:23:55 Retry Failed - Reason: Invalid Address For Write
W 21:23:55 Retrying (16 of 20)...
W 21:23:55 Retry Failed - Reason: Invalid Address For Write
W 21:23:55 Retrying (17 of 20)...
W 21:23:55 Retry Failed - Reason: Invalid Address For Write
W 21:23:55 Retrying (18 of 20)...
W 21:23:55 Retry Failed - Reason: Invalid Address For Write
W 21:23:55 Retrying (19 of 20)...
W 21:23:55 Retry Failed - Reason: Invalid Address For Write
W 21:23:55 Retrying (20 of 20)...
W 21:23:55 Retry Failed - Reason: Invalid Address For Write
W 21:26:51 Retrying (21)...
W 21:26:54 Retry Failed - Reason: Invalid Address For Write
E 21:26:57 Failed to Write Sectors 5596544 - 5596575 - Reason: No Additional Sense Information
E 21:26:57 Next Writable Address: 0
I 21:26:57 Synchronising Cache...
I 21:27:02 Closing Track...
I 21:27:05 Finalising Disc...
E 21:27:15 Failed to Write Image!
I 21:27:15 Exporting Graph Data...
I 21:27:15 Graph Data File: C:\Users\Albaughs\AppData\Roaming\ImgBurn\Graph Data Files\HP_BD_Writer_bd340i_RH24_THURSDAY-JANUARY-27-2011_9-12_PM_VERBAT-IMc-000_MAX.ibg
I 21:27:15 Export Successfully Completed!
E 21:27:15 Operation Failed! - Duration: 00:15:01
I 21:27:15 Average Write Rate: 13,293 KB/s (3.0x) - Maximum Write Rate: 18,141 KB/s (4.0x)

I'll call HP and see what can get done about new firmware.


Been dealing with computers in one way or another since 1978. Only had 1 iMac and had it for about 5 years. I've grown to hate PC's and Microsoft more and more ever since


After a while i'll probably try to redo the movie in powerproducer and burn again. Daughter's wedding was 10 weeks ago and I still can't give her a blu-ray of it. Very frustrating.
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SnowBlades [Avatar]
Newbie Private Message Joined: Jan 27, 2011 00:48 Messages: 10 Offline
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I was initially using the software that came with the Blu-Ray burner. However, there was a feature that I wanted to use that was not available in that version, so I upgraded to PowerDirector Ultra 64 Version 9.0.0.2316. I was fed up with using Adobe Premiere Elements, and have been very happy with the results of PowerDirector. Unfortunately, I haven't used PowerProducer, so I am not very familiar with the program, or any quirks associated with it. I just looked and saw that the version of PowerProducer that I got with my software was version 5.0.2.2820, if that helps at all. It is not backwards compatible with my newer version of PowerDirector, so I was unable to attempt a burn on a recently finished project to see if I was able to have any success.

Your new Verbatims sound similar to mine. Unfortunately, I see you still don't have the successful output of a finished video. I hope you find your solution. I know it can be really frustrating [one of the reasons I gave up on Adobe.]
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cwaii [Avatar]
Newbie Private Message Joined: Aug 03, 2010 13:48 Messages: 6 Offline
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I am using the PowerProducer because, even though the software is bundled with a BD burner and is labeled BD Solution, only PowerProducer will allow me to import BD quality video. I'm wanting to take HD Video from my HD video camera, save it on my computer, and then import the HD files from my computer and burn to a BD-R. When I try to import my video into PowerDirector I get an error message saying it can't work with my HD H.264 video even though this software is intended for Bllu-ray! How wrong!! What kind of video are you importing into PowerDirector? What feature is that you wanted?

My first contact to resolve this problem began with HP since it's their name on the burner. I am sure they don't manufacturer it though. Anyway I contacted them about driver and firmware updates 6 weeks ago and they didn't have any support at all for it. About 3 weeks ago they offered support and said they have had no issues with the drive nor the software and said it must be my disks. My 2nd batch of disks didn't work either and when I contacted them they said there are no driver/firmware updates and that I had to set the Region Code to USA. Did that, got a 3rd batch of disks, didn't work, called HP last night and they said there is a firmware update and they would email it to me. Was 30 min before they closed on a Fri. though so said I might not get it until Mon. We'll see then.

My second contact with this was with CyberLink. I post a "support ticket" and any where from 4 days to 3 weeks later they post a response. Ultimately they gave me a PowerProducer installaton file. When I installed it, it also installed PowerDirector Express and 2 other programs. I asked them in a support ticket post if there would be any conflict or problem with PowerDirector Express and the PowerDirector from my BD Solution disk and if I should uninstall one of them. They never answered. Also in 2 support tickets I asked what the numerous error numbers meant that I got from PowerProducer. Again, no answer.

When I first tried to make a BD-R in another project, my very first one 5 months ago, everything worked fine and I burnt a BD-R successfully. All things were the same, camera, software, disks were the same. I can't beleive the quality! Who knows what changed between then and now.

VERY FRUSTRATING
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SnowBlades [Avatar]
Newbie Private Message Joined: Jan 27, 2011 00:48 Messages: 10 Offline
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The file types that I am importing into PoweDirector are usually AVCHD files [generally an .mts or .m2ts extension.] I have had success with multiple files exported in H.264 from Adobe Premiere and imported with no problems into PowerDirector.

When I try to import my video into PowerDirector I get an error message saying it can't work with my HD H.264 video even though this software is intended for Bllu-ray! How wrong!!


When I used Adobe Premiere Elements 7.0, I seem to recall that it didn't like mp4 files, even though it would allow me to export as an mp4 [if I remember correctly.] Sometimes it is a limitation of the software. You may find that you would have more success with PowerDirector, but I know you're probably frustrated that what you have already doesn't seem to be working, when it previously did.

There was also an issue with Adobe Premiere where a project would render to about 99% [and probably 2 or so hours of time,] and then claim a fail [error message] due to some sort of incompatibility. After much searching, I found someone who said all they had to do was rename the file extension [I think it was from .mts to .m2ts] and all was fine. It worked for me too. All I had to do was rename the file. Really? Thanks Adobe. That only cost me about 6 hours of actual render time and who knows how many days of productivity.

You might post what type of video camera you are using to record video, and specifically what kind of file extensions it uses. While the information would not help me much [due to my limited knowledge,] someone dropping in to read the thread may find it useful. There may be a setting on your camera or import options that you changed; maybe inadvertantly or upon re-installing a program.
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Didi2000 [Avatar]
Newbie Private Message Joined: Nov 05, 2012 23:22 Messages: 4 Offline
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Same issues here. HP BD340, Power director 11 (just bought it) and now.....All discs crashed while burning with error code eEB191087. Even after updating last patch still no improvement. Now I have a bunch of Memorex BD-R which can not be used anymore. Need help too....
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Didi2000 [Avatar]
Newbie Private Message Joined: Nov 05, 2012 23:22 Messages: 4 Offline
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Forgot to mention that I burned BD's just fine in the Trial version of Power Director 11....!
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Didi2000 [Avatar]
Newbie Private Message Joined: Nov 05, 2012 23:22 Messages: 4 Offline
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Ok, i tried the Verbatim blue rays. They work just fine. I burned 4 of them so far ....Problem solved, Memorex is not on my shopping list anymore.
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