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General FAQ
- Who should I contact for purchasing inquiries?
- How can I order CyberLink's products without using a credit card?
- What can I do if I purchased a download version or voice support, but did not receive the order confirmation?
- What can I do if I lost my program?
- Where can I find the refund policy for the download version?
- How can I get voice support/phone support for my product questions?
- How can I extend the service duration of voice support?
- Where can I get my technical support ID (TSID) if I lost the voice order e-mail?
- Can I get a refund for voice support that I've paid for?
- What can I do if I am having trouble downloading the software I ordered?
- Do I really need to purchase the Extended Download, along with the software product that I ordered?
- What can I do if I lost my activation key?
- How can I enter an activation key to activate CyberLink products?
- What can I do if I inputted the activation correctly, but the "Next" button is still grayed out during installation?
- What does an activation key look like?