This is a known issue. Please have him read this
post and either download and install the appropriate patch or uninstall the Intel video driver and install an older version. The video driver approach is recommended if the patch version is lower than the installed version of PD.
YouTube/optodata
DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors
Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°