PowerDVD 12 Ultra problem

Giampo2012

Newbie Joined: Feb 03, 2012 12:07 Messages: 10 Offline

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Oct 31, 2012 04:54

I'mn't able to activate PowerDVD 12 Ultra anymore. I wrote an e-mail to Cyberlink three days ago but they didn't reply to me. How can i do to activate it again?

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Oct 31, 2012 04:57

H,
please check you spam box for the reply.

did you receive a case ID?

Michael Technical Support

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Giampo2012

Newbie Joined: Feb 03, 2012 12:07 Messages: 10 Offline

Oct 31, 2012 05:03

I checked my box. I haveno reply . I expended a lot of money and now i can't use PowerDVD 12 Ultra. How can i do to activate it?

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Oct 31, 2012 05:07

Hi,
please PM me your mail adress you used for Suppor I will investigate

Michael Technical Support

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Giampo2012

Newbie Joined: Feb 03, 2012 12:07 Messages: 10 Offline

Oct 31, 2012 05:27

I formatted my pc several times and now i'mn't able to activate Cyberlink softwares.

Kdubya

Newbie Joined: Nov 02, 2012 21:51 Messages: 5 Offline

Nov 02, 2012 22:11

I just had the same problem. Do you get an error saying "you cannot activate an older or newer version of an existing product"?

I had to uninstall and reinstall and that did the trick.

Still won't play blu ray discs, but it starts.

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Nov 03, 2012 09:47

Quote: I formatted my pc several times and now i'mn't able to activate Cyberlink softwares.

Hi,
you need to contact Customer support - please add your proof of purchase when contacting them

thx
Michael Technical Support

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