Hi Vlij,

can you please provide more information:

1. is your PowerDVD a OEM/bundle Version - if yes please let us know with which product it is bundled.
2. please provide PowerDVD full Version and SR number of the original Version (not the CD-KEY) - both can be found in the about box
3. what kind of updates do you install, the updates from website or the updats the PowerDVD you installed offers you.

BR
Michael

Technical Support

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Hello,

It is the oem Blu ray disc suite version sr=CDS100225-02.

The update I install is the one that pops up while using the software, it cannot update even if pressing ctrl+a, it says the computer is not connected to the internet unless I play one movie in the drive.
I notice the update adds support for some large remote control and makes so you cannot use the mouse button on the movie menu screen to push play or select configuration, or select scene, what exactly does the update do, is it more secure to not have the mouse button push play? The program does not seem all that interested in updating anyway, as the update only pops up for 3-4 seconds, after that the powedvd9 can update the regular way, but not from the blu ray disc suite, is the update do anything else? Is it really needed for better security or is it just more features?

Hi,
some BD do not support mouse because of the uised BD-J technology - for those titles you need to use keyboard Arrow keys to navigate - this is by BD design

what do you mean by "the powedvd9 can update the regular way, but not from the blu ray disc suite" ?

about the internet connection issue when download the patch:
- you can not download the patch ?
- you receive error message (please post a snapshot here if any error message)
- do you use a firewall or security suite? (please try to disable firewall and try again)

Br
Michael Technical Support

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Hello,

Thanks for info, what is the best way to update the program, av disabled? The first time I updated with av on and it didnot get any rikvm, the second time i updated with it off and it got the rikvm. Is there any way to to keep _this_program_will_be_deleted from finding its way onto computer? What exactly is that, did it not be able to delete the old parts of the software? It will update without error, this time i update I will try the blur ray disc suite update section and see if no av gets the update the suite way, hopefully without the rikvm. Should I get the rikvm or remain rikvm free?

Hi,

sorry but I still have some trouble to get the full picture of your issue-
Please help to provide all info asked in this thread:
http://forum.cyberlink.com/forum/posts/list/8449.page

if there is any error message or pop up message - please also post a snapshot here

BR
Michael Technical Support

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What is the method to install powerdvd 9 update? Turn off AV? How can I keep _this_program_will_be_deleted from showing up in the firewall rules?

Hi,

in most cases there is no problem with AV solution - seems your AV Software causes a lot of problems - you may contact the AV solution provider support as well.

can you please post the exact version of your AV solution

and please also post the other information
http://forum.cyberlink.com/forum/posts/list/8449.page

Br
Michael Technical Support

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