CyberLink Community Forum
where the experts meet
| Advanced Search >
Cannot download - says key invalid or not good
Reply to this topic
Jamestren1
[Avatar]
Newbie Private Message Joined: Oct 11, 2017 20:09 Messages: 1 Offline
[Post New]
bought powerdirector 15 from Best Buy last night, but don't have DVD reader. Followed instructions for digital download and error message says not valid. I emailed 24 hours ago and no reply. And they want me to pay $30 for customer service to call someone to download something I already paid for? Is this a joke? Can someone assist?
Reply
PepsiMan
Senior Contributor Private Message Location: Clarksville, TN Joined: Dec 29, 2010 01:20 Messages: 606 Offline
[Post New]
welcome to the forum.

if you bought the hard copy, then you need to borrow DvD or Blu-ray ROM to install it.

besides PD16 replaced PD15 last month...



if you bought the electronic download, then go back to Best Buy with receipt and explain to them that

electronic download for PD15 no longer exist...



if product key was kosher, then CL customer support shoulda woulda helped you at no charge...

my three cents.



happy happy joy joy

PepsiMan

'garbage in garbage out' 'no bridge too far'

Yashica Electro 8 LD-6 Super 8mm
Asrock 970 Extreme 4, W7Pro 64, AMD FX 8370E, MSI GTX950 2GB OC, Corsair 16 GB/RAM
Dell XPS L702X i7-2720QM, W7P / W10P 64, Intel HD3000 / nVidia GT 550M 1GB, Micron 16 GB/RAM
Samsung Galaxy Note 3 / NX1
Reply
James Dotson
Senior Contributor Private Message Location: Tennessee Joined: Aug 24, 2009 20:40 Messages: 3011 Offline
[Post New]
Email support is not always fast. __________________________________
CORNBLOSSOM
Reply
Reply to this topic
Powered by JForum 2.1.8 © JForum Team