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Snooze

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Joined: 06/07/2011 21:56:14
Messages: 2
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I have build Power2Go 6.1.0.3802 that came with my Blu Ray Burner. I tried all suggestions above and still get error code 0xeb020b88. I have not found any patches for this software. First two burns worked flawlessly. I have had three errors at various stages in the burning process wasting three discs afterwards (<$30.00).

OS: Windows 7 x64
AMD Quad Core
4 gigs of ram
Lite-On iHBS212-08
80gig, 10,000rpm hard drive
ASUS M4A785-M AM3/AM2+/AM2 AMD 785G Motherboard

Verbatim Media 50GB 6X BD-R DL Model 97335
Snooze

Newbie

Joined: 06/07/2011 21:56:14
Messages: 2
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My previous post was prior to windows 7 service pack 1. Computer is now completely up to date. I had two successful burns and things looked promising. Third disk retired after 26% or so @ 6x write speed. Reliability is out the window and this is way to expensive to continue. Any solutions?! How about a patch or is there anything I can do?
BrotherBart

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Joined: 11/07/2011 14:04:03
Messages: 1
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I have come to the conclusion it has nothing to do with Cyberlink but rather more to do with the computer/hardware. I too am getting this error. I tried using Cyberlink for burning, it failed. I tried Windows for burning and it failed. Uninstalled Cyberlink and tried Nero 7, it fails as well. That eliminates it being software. Windows is detecting my drive as a burner BTW.

I then tried a BD-R disc, DVD+R, and CD-R (all different brands) at the slowest setting and all failed in all 3 programs. That eliminates it being the media.

I then tried a different USB burner (different model even) and it failed as well. I tried the burners on two different computers and they ran flawless. That eliminates it being the burner.

I then formatted my machine and installed XP Pro (vs. Home I was using) and with just the burning software, same error/issue with all 3 programs, all 3 media. I formatted and installed Vista and checked to make sure I didn't have the registry entries already mentioned... I didn't and I still got the same error with all 3 programs & all 3 media.

2 different model drives, 3 different media, slowest burn speeds, 3 different OS's, and 3 different programs, always the same issue, yet the burners and programs have no problem on other machines.

I have found I get this error from Cyberlink when I'm burning on a working machine and then unplug the burner before being done. This seems to be a generic error from Cyberlink that means your burner has stopped responding.
As from above I believe I have eliminated it being an OS problem, if you experience it with XP you will experience it with Vista and Windows 7 (and vice versa). Have eliminated it being the drive, since I put in a different model burner of 3 years prior and had the same problem existing only on my computer as both burners worked fine on every other computer I tested. Eliminated it being the software, as none of 3 software(s) I tried worked even at lowest speed.

All I can conclude is, I believe there's a chip inside our systems that is defective or buggy with certain other hardware. That explains why I got the same issue over 3 operating systems and 3 different programs. Each one has to use the motherboard and same buggy chip. When we tell the system to burn, the signal is interpretted in this buggy chip to park or spin down the drive. You can't burn to media that isn't spinning (mine regardless of what I do stops spinning after 45 seconds when burning). I updated all my drivers, the BIOS of my burner, and going to try updating the BIOS of my computer. If that doesn't work, and it is what I think it is, there is little hope for a fix.

What I have also learned, is changing the connection type seems to work. I only have this issue when trying to use a USB burner, my SATA burner works fine in the machine with this problem. So, if you get a burner with USB & eSata and have a laptop that has both connections try the other one (and be aware with eSata the drive has to be plugged in BEFORE turning on the machine). If you have a desktop and the burner is SATA, I would guess getting a Sata PCI plug-in card should work with the burner plugged into it as it would bypass the motherboards controller). I also believe those who have an issue using SATA should not have a problem using a USB burner or firewire burner instead since it will use different chips (don't quote me on that). This all is if you have the exact same issue I do (my burner is recognized as a burner by the system, I can read blu-ray, DVD, and CD just fine, the OS recognizes my drive is a burner, but clicking on burn does something for a moment then eventually the drive spins down and after some minutes I get this error). It's apparant to me anyway that there are 3 different issues lumped into this one post (drive isn't recognized by the system, drive is recognized but not as a burner by system, and lastly drive is recognized and flagged as a burner but fails to burn is the one I'm referring to and the most common on this post). A different model computer should use different chips, and moving it to a different computer or getting a new one will likely solve this as well. I believe it's the motherboard and the built-in controller along with the hardware. In my case I always error using USB external burners, SATA has no issues. I also think the only hope is a BIOS update, as I believe it's a buggy chip on our motherboards that tells our drives to spin down during a burn.

This message was edited 6 times. Last update was at 12/07/2011 06:17:46

lokifv

Newbie

Joined: 18/08/2011 00:01:31
Messages: 1
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Do you notice that usb ports come in pairs?

for those of you that have external USB drives especially the slim drives like this one. It has two usb plugs--one is for communication, the other is to draw extra power.
http://www.netbookreviews.net/wp-content/uploads/Asus_external_dvd_all.jpg

the problem is that the drive is not getting enough power from the usb ports. I discovered that if I connect both of these usb to a pair of usb on the computer--(two ports that are next together is considered a pair), then I get the error 0xeb020b8. Not only with Power2go with the drive fails with any other burner software.

So I decided to switch one of the usb connector to another pair, far away from the first connect then voila! When each usb connector is drawing power from the same pair on the computer it's not drawing enough power so it literally falls of the detection grid as if it was disconnected and has to be reconnected. I notice that after it fails, the computer redetects it as if you had just unplug and replug it.

Any how, if each usb draws power from two separate pair, then it draws enough power, provided that you don't have another device drawing power from the port next to the ones that's connected to your slim drive.

In other words, to burn discs at maximal power, you will need a total of 2 unused pairs of usb ports. Plug one into one pair (leaving one port on that pair alone),then plug the other one into another pair (leaving the one on that pair alone). Unplug other devices that are not being used. You should have enough power then. good luck.
Chris

Newbie

Joined: 23/11/2011 13:57:54
Messages: 1
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I'm trying to burn a data disc to back up some files before I send in my laptop for (display) repair. I keep getting an error; "Error code 0xeb020b88, Fail to create file on disk."
Running HP DV7, Windows 7 x64bit
Power2Go ver.6.2
Burner DVD RW (model AD-7701H)
Supported Writing Formats
CD-R,RW; DVD-R,RW; DVD+R,RW; DVD-R DL; DVD+R DL

Any help? Buller? Anyone? PLEASE!!!!
DarkRandom

Newbie

Joined: 04/01/2012 08:37:51
Messages: 2
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Hello.

I had this same issue and found a possible solution. For my situation I was trying to burn a DVD +R or DVD +RW and got this error code.

I had a very large jar (900mb+) file in the root of the data that I was trying to burn. I moved this file to a directory and the burn succeeded.

It was failing when the status was "Preparing" originally so this probably will not help if the failure is during the actual writing process.

Hope this helps.

ROBERTUSEK

Newbie

Joined: 25/02/2012 18:56:30
Messages: 1
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The most likely reason for this error is not enough space on your HD.At least it was my solution for this error.
Steps to solve:
Go to:
Project-Preferences-General-Temporary Directory
Place your Temporary Directory in Disc with a lot of space.

Robertus
DarkRandom

Newbie

Joined: 04/01/2012 08:37:51
Messages: 2
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It can't have been a temp space issue in my case because the total amount being burned was the same, I only moved the large file into a directory rather than burning it at the root level of the DVD. I also have several gig free on both drives in the system.
bardo301

Newbie

Joined: 03/02/2014 08:34:21
Messages: 1
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I have to say that although this error code is really annoying (I seem to get it every time on P2GO V6 writing to dual-layer DVD's, even at slow speeds), nevertheless in many cases the copy has actually worked OK. I have even gone through all the data, which in my case is invariably video, copied them all back to my hard disk and played them through to check that all the data is there. Not very satisfactory, I know, but can save a lot of faffing about. To be fair to Cyberlink they are not the only big company with products writing video to a DVD that give me a failure code but have actually worked - Corel's Videostudio to name but one.
 
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