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What can I do when CyberLink programs crash after installing the latest Windows 10 update?
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Cyberlink-Hicham
Administrator Private Message Joined: Jun 09, 2015 04:02 Messages: 1160 Online
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Dear forum community,

Users who have installed the Windows update "Security Update for Microsoft Windows (KB4013429)" may experience CyberLink program crashes when the Windows DVD Player mobile app is installed on the same PC. Microsoft has released a fix to resolve the issue. Please implement the solution in the Windows update ( KB4015438 ) released on the Microsoft website to resolve the issue.

https://support.microsoft.com/en-us/help/4015438/windows-10-update-kb4015438

If the CyberLink program crash condition persists, please select the option within the program to send the crash report back to CyberLink and then contact CyberLink Customer Support.
http://www.cyberlink.com/support/contact-support.jsp

Greetings
Hicham

This message was edited 1 time. Last update was at Mar 21. 2017 06:29

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Mr C7
Newbie Private Message Joined: Oct 11, 2017 14:14 Messages: 2 Offline
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What exactly is the fix?? Haven't seen or gooten any fix for these crashes as yet?? Mr C
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stevek
Senior Contributor Private Message Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4263 Offline
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wrote: What exactly is the fix?? Haven't seen or gooten any fix for these crashes as yet??


Please note that the original post was dated MARCH 21, 2017. There have been several Windows updates since then. If you are still having the problem, do as Cyberlink-Hicham suggested.

Remember almost all users on this forum are customers and not Cyberlink Tech Service. .
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To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.
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Mr C7
Newbie Private Message Joined: Oct 11, 2017 14:14 Messages: 2 Offline
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wrote:
wrote: What exactly is the fix?? Haven't seen or gooten any fix for these crashes as yet??


Please note that the original post was dated MARCH 21, 2017. There have been several Windows updates since then. If you are still having the problem, do as Cyberlink-Hicham suggested.

Remember almost all users on this forum are customers and not Cyberlink Tech Service.


Got Ya! Thanks for this info. Cyberlink is near impossible to contact unless you pay for phone support & the answer here hasn't helped me one bit. I'm forgetting Powerdvd & starting a search for another player. Their burn software is ok but player software is junk.

Thanks Again! Mr C
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