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SOFTWARE REMOTE GREYED OUT CAN'T SELECT PLAY MOVIE
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OYAMARED
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Newbie Private Message Joined: Jan 29, 2013 17:13 Messages: 5 Offline
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I just signed up for the 30 day trial of Cyberlink Powerdvd 16 and the software remote pops up but does not work.



What can I do? Please help.

2015 Version software remote works perfectly. GUESS I WON'T UPGRADE TO 2016.

Wish I knew why though.

This message was edited 1 time. Last update was at Feb 14. 2017 10:41

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Cyberlink-Hicham
Administrator Private Message Joined: Jun 09, 2015 04:02 Messages: 852 Offline
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Hi OYAMARED,

Have you downloaded and installed PowerDVD?

Greetings

Hicham https://plus.google.com/+CyberlinkDeutschland/posts
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OYAMARED
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Newbie Private Message Joined: Jan 29, 2013 17:13 Messages: 5 Offline
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wrote: Hi OYAMARED,

Have you downloaded and installed PowerDVD?

Greetings

Hicham




Yes, but I can't use the software remote because it is greyed out. I own POWERDVD 15 AND it works perfectly.
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Cyberlink-Hicham
Administrator Private Message Joined: Jun 09, 2015 04:02 Messages: 852 Offline
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Hi OYAMARED,

Your device should be connected to the internet.

Greetings

Hicham https://plus.google.com/+CyberlinkDeutschland/posts
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OYAMARED
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Newbie Private Message Joined: Jan 29, 2013 17:13 Messages: 5 Offline
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wrote: Hi OYAMARED,

Your device should be connected to the internet.

Greetings

Hicham




It is connected. PowerDvd 15 works but PowerDvd16 remote would not work.



I will reinstall it and try it again, making certain that I am connected to the internet.



Thanks for the suggestions.
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