the computer is new, well it is a 6 mo new computer
and I also tried an external burner that I have
and the problem happened on both of them

not sure if I got a disk with purchase
will have to check that out when I get home

thanks for replying
just frustrated!!

Here are details of My PC / Power 2GO

Company Name : CyberLink
CDKey : MS73252792277646
OS Version : Windows server 2003 SP2
C:\Program Files\CyberLink\Power2Go\Power2Go.exe : Version 6.1.0.3224
CBS.dll : Version 7.7.4405

==================================================================

Total physical memory : 2045MB (2094788KB)
Free physical memory : 1161MB (1189356KB)
Memory load : 43 percent

Number of CPU : 2
CPU Name : Intel(R) Pentium(R) 4 CPU 3.00GHz
CPU Speed : 3000 MHz

==================================================================

4.1.2011
Task Type : Data Disc

16:43:15, File(cl_DVDData.cpp), Line(193)
-> Begin burning process
Current drive: <E: HL-DT-ST BD-RE BH10LS30 1.00>
Current writing speed(x): 8.0
====== Disc Info =======
Disc Type: BD-R Sequential Recording
Disc Status: Blank, Appendable
Num. of Sessions: 1 Num. of Tracks: 1
Disc Capacity: 12219392LBs
Free Size: 12219392LBs Used Size: 0LBs
========================
Burn option: w/ buffer underrun protection
Burn option: w/o simulation
Burn option: w/ close disc
Burn option: w/o verify disc
FS type: UDF_200
Burn mode: PACKET_INC

16:43:15, file(cl_DVDData.cpp), line(3267)
-> Begin new track: 1

16:43:15, file(cl_DVDData.cpp), line(329
-> Write data
Last write LBA: 6068928

16:57:06, file(cl_DVDData.cpp), line(3431)
-> End new track

16:57:06, File(cl_DVDData.cpp), Line(307)
-> Burning Fail, ErrCode: 0xeb020b88

==================================================================

Error Code : 0xeb020b88

WOW!
I finally got a response
does not make much difference at this point
I no longer have ANY Cyberlink on my computer
moved on to other software...

I've had the same problem and have found a solution.

I was trying to burn a data DVD using Power2go. The info bar at the bottom of the window said that I had about 4500 MB of space, so I added about 4300MB of files to the project. When I tried to burn, I got the error. I tried this on a different computer and got the same error.

Then I tried using BurnQuick and got an error saying that there was too much data - a max of 4000MB could be burnt to a single disc. So I went back into Power2go and reduced the number of files in the project, down to about 3700Mb. When I tried to burn, everything worked fine. I was able to burn a second data dvd by the same method.

Maybe the program is not reading the amount of available space on the disc correctly?

I hope this info is of help to someone.

I am receiving the same error code. This is with burning a BD-R LTH Type 2x speed from Verbatim. The burner has had no problem with DVD-R or DVD-R DL. (The drive has had no problem playing Blu-Ray discs.) The Power2Go software indicates the speed is 2X but does not appear to allow for a slower burning speed. (Previous posts indicated using a slower burning speed). The drop down has only the 2X choice. I was attempting to place around 24G on the disk, and the UI indicated there was still sufficient space. Here is the P2GoLog.txt file:

User Name : Rick
Company Name : CyberLink
CDKey : <omitting here>
OS Version : Windows XP Professional Service Pack 2
C:\Program Files\CyberLink\Power2Go\Power2Go.exe : Version 6.2.0.3714
CBS.dll : Version 7.7.4818

==================================================================

Total physical memory : 1022MB (1046892KB)
Free physical memory : 455MB (466000KB)
Memory load : 55 percent

Number of CPU : 2
CPU Name : Intel(R) Core(TM)2 CPU 6300 @ 1.86GHz
CPU Speed : 1866 MHz

==================================================================

20.2.2011
Task Type : Data Disc

17:12:45, File(cl_DVDData.cpp), Line(199)
-> Begin burning process
Current drive: <K: HL-DT-ST BD-RE WH10LS30 1.00>
Current writing speed(x): 2.0
====== Disc Info =======
Disc Type: BD-R Sequential Recording
Disc Status: Blank, Appendable
Num. of Sessions: 1 Num. of Tracks: 1
Disc Capacity: 12219392LBs
Free Size: 12219392LBs Used Size: 0LBs
========================
Burn option: w/ buffer underrun protection
Burn option: w/o simulation
Burn option: w/o close disc
Burn option: w/o verify disc
FS type: UDF_102
Burn mode: PACKET_INC

17:12:45, file(cl_DVDData.cpp), line(3441)
-> Begin new track: 1

17:12:45, file(cl_DVDData.cpp), line(3472)
-> Write data
Last write LBA: 0

17:13:05, file(cl_DVDData.cpp), line(3629)
-> End new track

17:13:05, File(cl_DVDData.cpp), Line(315)
-> Burning Fail, ErrCode: 0xeb020b88

==================================================================

Error Code : 0xeb020b88

And I am getting the same error using P2G v6.1.0.3802, writing to a LiteOn iHBS212 BD-RE DL on A Win7 64-bit system with a Core i7 930 (2.8GHz) CPU, Gigabyte X58A-UD5 mobo, 12G DDR3-1600 RAM, and an nVidia Quadro FX3800 graphics card.

What gives? I have plenty enough power and speed for the task, but keep spoiling Verbatim BD-R DL 50G Blu-Ray disks.

Free physical memory : 10185MB (10429940KB)
Memory load : 17 percent

Number of CPU : 8
CPU Name : Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz
CPU Speed : 2793 MHz

==================================================================

16.6.2011
Task Type : Data Disc

17:56:33, File(cl_DVDData.cpp), Line(199)
-> Begin burning process
Current drive: <D: ATAPI iHBS212 2 5L09>
Current writing speed(x): 6.0
====== Disc Info =======
Disc Type: BD-R Sequential Recording
Disc Status: Blank, Appendable
Num. of Sessions: 1 Num. of Tracks: 1
Disc Capacity: 24307712LBs
Free Size: 24307712LBs Used Size: 0LBs
========================
Burn option: w/ buffer underrun protection
Burn option: w/o simulation
Burn option: w/ close disc
Burn option: w/ verify disc
FS type: UDF_200
Burn mode: PACKET_INC

17:56:33, file(cl_DVDData.cpp), line(3441)
-> Begin new track: 1

17:56:33, file(cl_DVDData.cpp), line(3472)
-> Write data
Last write LBA: 20302400

19:07:31, file(cl_DVDData.cpp), line(3629)
-> End new track

19:07:31, File(cl_DVDData.cpp), Line(315)
-> Burning Fail, ErrCode: 0xeb020b88

==================================================================

Error Code : 0xeb020b88

Hi,

I just got aware of this issue reports.

please help to provide some more info:

1. Exact Version
2. the SR Number (not CD-Key and can be found in the about box)
3. The DXDIAG log-file of your platform
4. the used writer device
5. name of the used Optical disc


thanks and Br
Michael Technical Support

Werde Facebook Fan

1. Power2Go LEP 6.1.0.3802
2. SR Number CDS100524-01
3. DXDIAG log file not found on computer
4. LiteOn iHBS212 BD-RE DL
5. Verbatim DR-R DL 50GB 6X optical discs

Hi everybody!
just slow down the burning speed to at least half the speed and you will all be fine...!

That is totally self-defeating cutting the speed in half. That is also not the answer to the problem. What I did was clean up my system HD so that I had in excess of 50G overhead and I was able to cache the whole project so there was no interruption in write speed.

I have build Power2Go 6.1.0.3802 that came with my Blu Ray Burner. I tried all suggestions above and still get error code 0xeb020b88. I have not found any patches for this software. First two burns worked flawlessly. I have had three errors at various stages in the burning process wasting three discs afterwards (<$30.00).

OS: Windows 7 x64
AMD Quad Core
4 gigs of ram
Lite-On iHBS212-08
80gig, 10,000rpm hard drive
ASUS M4A785-M AM3/AM2+/AM2 AMD 785G Motherboard

Verbatim Media 50GB 6X BD-R DL Model 97335

My previous post was prior to windows 7 service pack 1. Computer is now completely up to date. I had two successful burns and things looked promising. Third disk retired after 26% or so @ 6x write speed. Reliability is out the window and this is way to expensive to continue. Any solutions?! How about a patch or is there anything I can do?

I have come to the conclusion it has nothing to do with Cyberlink but rather more to do with the computer/hardware. I too am getting this error. I tried using Cyberlink for burning, it failed. I tried Windows for burning and it failed. Uninstalled Cyberlink and tried Nero 7, it fails as well. That eliminates it being software. Windows is detecting my drive as a burner BTW.

I then tried a BD-R disc, DVD+R, and CD-R (all different brands) at the slowest setting and all failed in all 3 programs. That eliminates it being the media.

I then tried a different USB burner (different model even) and it failed as well. I tried the burners on two different computers and they ran flawless. That eliminates it being the burner.

I then formatted my machine and installed XP Pro (vs. Home I was using) and with just the burning software, same error/issue with all 3 programs, all 3 media. I formatted and installed Vista and checked to make sure I didn't have the registry entries already mentioned... I didn't and I still got the same error with all 3 programs & all 3 media.

2 different model drives, 3 different media, slowest burn speeds, 3 different OS's, and 3 different programs, always the same issue, yet the burners and programs have no problem on other machines.

I have found I get this error from Cyberlink when I'm burning on a working machine and then unplug the burner before being done. This seems to be a generic error from Cyberlink that means your burner has stopped responding.
As from above I believe I have eliminated it being an OS problem, if you experience it with XP you will experience it with Vista and Windows 7 (and vice versa). Have eliminated it being the drive, since I put in a different model burner of 3 years prior and had the same problem existing only on my computer as both burners worked fine on every other computer I tested. Eliminated it being the software, as none of 3 software(s) I tried worked even at lowest speed.

All I can conclude is, I believe there's a chip inside our systems that is defective or buggy with certain other hardware. That explains why I got the same issue over 3 operating systems and 3 different programs. Each one has to use the motherboard and same buggy chip. When we tell the system to burn, the signal is interpretted in this buggy chip to park or spin down the drive. You can't burn to media that isn't spinning (mine regardless of what I do stops spinning after 45 seconds when burning). I updated all my drivers, the BIOS of my burner, and going to try updating the BIOS of my computer. If that doesn't work, and it is what I think it is, there is little hope for a fix.

What I have also learned, is changing the connection type seems to work. I only have this issue when trying to use a USB burner, my SATA burner works fine in the machine with this problem. So, if you get a burner with USB & eSata and have a laptop that has both connections try the other one (and be aware with eSata the drive has to be plugged in BEFORE turning on the machine). If you have a desktop and the burner is SATA, I would guess getting a Sata PCI plug-in card should work with the burner plugged into it as it would bypass the motherboards controller). I also believe those who have an issue using SATA should not have a problem using a USB burner or firewire burner instead since it will use different chips (don't quote me on that). This all is if you have the exact same issue I do (my burner is recognized as a burner by the system, I can read blu-ray, DVD, and CD just fine, the OS recognizes my drive is a burner, but clicking on burn does something for a moment then eventually the drive spins down and after some minutes I get this error). It's apparant to me anyway that there are 3 different issues lumped into this one post (drive isn't recognized by the system, drive is recognized but not as a burner by system, and lastly drive is recognized and flagged as a burner but fails to burn is the one I'm referring to and the most common on this post). A different model computer should use different chips, and moving it to a different computer or getting a new one will likely solve this as well. I believe it's the motherboard and the built-in controller along with the hardware. In my case I always error using USB external burners, SATA has no issues. I also think the only hope is a BIOS update, as I believe it's a buggy chip on our motherboards that tells our drives to spin down during a burn.

Do you notice that usb ports come in pairs?

for those of you that have external USB drives especially the slim drives like this one. It has two usb plugs--one is for communication, the other is to draw extra power.
http://www.netbookreviews.net/wp-content/uploads/Asus_external_dvd_all.jpg

the problem is that the drive is not getting enough power from the usb ports. I discovered that if I connect both of these usb to a pair of usb on the computer--(two ports that are next together is considered a pair), then I get the error 0xeb020b8. Not only with Power2go with the drive fails with any other burner software.

So I decided to switch one of the usb connector to another pair, far away from the first connect then voila! When each usb connector is drawing power from the same pair on the computer it's not drawing enough power so it literally falls of the detection grid as if it was disconnected and has to be reconnected. I notice that after it fails, the computer redetects it as if you had just unplug and replug it.

Any how, if each usb draws power from two separate pair, then it draws enough power, provided that you don't have another device drawing power from the port next to the ones that's connected to your slim drive.

In other words, to burn discs at maximal power, you will need a total of 2 unused pairs of usb ports. Plug one into one pair (leaving one port on that pair alone),then plug the other one into another pair (leaving the one on that pair alone). Unplug other devices that are not being used. You should have enough power then. good luck.

I'm trying to burn a data disc to back up some files before I send in my laptop for (display) repair. I keep getting an error; "Error code 0xeb020b88, Fail to create file on disk."
Running HP DV7, Windows 7 x64bit
Power2Go ver.6.2
Burner DVD RW (model AD-7701H)
Supported Writing Formats
CD-R,RW; DVD-R,RW; DVD+R,RW; DVD-R DL; DVD+R DL

Any help? Buller? Anyone? PLEASE!!!!

Hello.

I had this same issue and found a possible solution. For my situation I was trying to burn a DVD +R or DVD +RW and got this error code.

I had a very large jar (900mb+) file in the root of the data that I was trying to burn. I moved this file to a directory and the burn succeeded.

It was failing when the status was "Preparing" originally so this probably will not help if the failure is during the actual writing process.

Hope this helps.

The most likely reason for this error is not enough space on your HD.At least it was my solution for this error.
Steps to solve:
Go to:
Project-Preferences-General-Temporary Directory
Place your Temporary Directory in Disc with a lot of space. Robertus

It can't have been a temp space issue in my case because the total amount being burned was the same, I only moved the large file into a directory rather than burning it at the root level of the DVD. I also have several gig free on both drives in the system.

I have to say that although this error code is really annoying (I seem to get it every time on P2GO V6 writing to dual-layer DVD's, even at slow speeds), nevertheless in many cases the copy has actually worked OK. I have even gone through all the data, which in my case is invariably video, copied them all back to my hard disk and played them through to check that all the data is there. Not very satisfactory, I know, but can save a lot of faffing about. To be fair to Cyberlink they are not the only big company with products writing video to a DVD that give me a failure code but have actually worked - Corel's Videostudio to name but one.

Hi all with the same problem discribed here.

Also that chat is older, I think the solution may help also others who will get this chat following the Google results. I had a few days ago the same problem with this error after installing my system completely "fresh". It doesn't matter if you use Nero, CyberLink or Ashampoo Burning Studio 2015, the burn process failed with each one. After some investigations I recognized what I previously changed. Basically I replaced my old SSD HD with a new bigger SSD but also changed some cables.

The first change I did (and it worked directly) is a change of the CyberLink TempFiles folder. This folder was reffering to my system drive on the SSD HD. With my old installation it was reffering to a standard Hard Drive.

Ok, this worked but I had to lower the burn speed at the same time. Then I remembered that I used the same power cable for the BD-ROM and some HD drives I use now in parallel. I also recognized that after a burn process abborted as I started to work with a HD which was used with the same power cable (so there must be a corelation...

Usually every expert says that a BluRay drive shall be not cascaded using the same power cable. Ok, I opened my PC and changed this hardware setup and used only one additional drive with the same power cable. All other drives and my sound card are now connected and cascaded with other power cables.

And what shall I say, everything is working perfect now. I can use my BD drive with full speed, the Temp Folder can be also the SSD system drive and so on. Also some programms start much quicker than before the change. This makes also sense, some HD drives lost from time to time the power for a very small moment so that the data transfere failed also for a very short moment. This is not happening now after the change of the power cable setup.

I hope that this solution may help also some of you.

and what with an external blu-ray driver connected to a laptop, how do you the change there