Dear Flozzie,

please try to get an updated Firmware for your ODD

Br
Michael
Technical Support

Werde Facebook Fan

I've gotten the latest available firmware. You keep telling me to get it and I keep telling you I have downloaded the latest available and have upgraded.

Hi,

please contact the CS team about your issue

BR
Michael Technical Support

Werde Facebook Fan

I have, but been waiting for 3 or 4 days now for a response.

Hi Flozzie,

sorry to hear - can you please let me know your CSD you got from Support team - I want to check the case

Br
Michael Technical Support

Werde Facebook Fan

Thank you Michael. After getting home, I have PM'd you a message with all of my incident numbers over the last month or so.

Hi Flozzie,

what drive are you using?

thanks and greetings
Michael Technical Support

Werde Facebook Fan

It is a Liteon/Phillips which is OEM from Alienware for my machine. PLDS BD-RE DH-4B1S

Thanks for trying to help Michael, but I was given the information to contact Digital River to start the return process. Every Blueray I have plays perfectly fine in version 9, but upgrade to version 10 and none of them will play.

Let me share the solution that worked for me.

Like many, I've spent hours searching forums and websites for a solution to this problem.

OS is Windows 7
Player is a Lite-On Blu-ray writer
Playback Software is PowerDVD 10 Ultra

DVDs played normally but each time I tried to play a Blu-ray disc, I got the same tiresome error message
I updated all the drivers... tried all the suggested remedies without success.
Even tried a different playback program, ArcSoft TotalMedia Theatre.
I still got the same looping update message

Then I read somewhere it might have to do with the Blu-ray's AACS Copy Protection
So I downloaded and installed a trial program that disables this copy protection, AnyDVD HD
It did the trick!

Everything works normally ever since.

Hope this helps someone,

panabukk

panabukk:
this is temporarily solution unless you decided to buy AnyDVD HD (After trial period expired)

Trick with AnyDVD HD also works for me, but don't know why pay again for some new softare if Cyberlink claims that PowerDVD plays BlueRay. Also temporarily because now I am here with others on this forum...