I DON'T HAVE AUDIO

IM TRYING EDIT VIDEO ,BUT IT PLAY WITHOUT SOUND.I HAD THE DELUXE SOFTWARE AND DID UPGRADE TO GOLD AND STILL HAVE THE PROBLEM.ANY HELP

I too have audio problems. I have 2 Dell 9150 systems, the one with XP home is fine, audio works, but the one with XP Media Center has no audio. I e-mailed tech support with my information. What operating system do you have?

Thank you for you help. I have window vista 32 bit

Can you confirm, exactly what version of Power Director you are using and exactly what type of video you are trying to edit?

Also, will the video play (outside of Power Director) with audio?

HOW I KNOW WHAT VERSION I HAVE

If you open Power Director, look at the top left where the words Power Director are. Left click on the name Power Directo. There will be a box that will pop up and it will say:

Licence to:
Power Director (then the version)

powerdirector DE

Is there a number to the right of DE?

Also, will the videos play on your computer with sound?

If you bring them into Power Director and you play them they don't?

Can you bring in an mp3 (audio file) and try playing that in Power Director, to see if its the video or whether it's Power Director?

THE SR NUMBER CDS070730-02
it play video with sound ok .but when i try play them on pd6 doesnt have sound

When you open Power Director and you see the video screen. Do you see a sign like a speaker there? Is there a red line through it OR can you click on it and see where the audio is set? Maybe the volume on Power Director is low or shut off?

the speaker are high.thank you for you help and you time.I appreciate it. Im tired a had long day.i ll contact costumer service and see i can get a refund.. good nigth Mc lean

Not trying the hijack the thread, just reporting some facts (please delete if required).

I often get sound issues with PD.

I can record directly from the camera and no sound will play back during recording, however the sound has been captured fine in the resulting file. On these occasions I have to reboot my PC before the PC will produce any sound at all. It's like PD disabled the sound card.

I did a recording the other day (again with no sound), the resulting video file did have sound (as usual) but this time it was just pops and crackles and nothing else.

I'm running Vista 64 with a Creative Labs Audigy 2 sound card. I know that Creative driver support for Vista 64 is poor so I'm looking to change sound card. Hopefully this will sort the problem out.

Guy,

Yes, your post should be as a new topic... your input is really interesting. Could you put it as a new topic for me please?

thanks

Dafydd
[Moderator]

I have PD 7, and am using XP o/s. I'm a new PD user. I can capture and edit video and audio, but when I 'produce' the final product I have no audio. I've tried everything I can think of, and can find no 'fix' or error I'm making in the user guide.
Can anyone guess what I'm doing wrong?
Also, is there a "PD for Dummies" sort of user guide.

Thanks. Dave

Dave,

Could you supply a little more info.
1) what version of PD7 (help menu, About Cyberlink Powerdirector)
2) when you say produce, what are you realing doing? Producing to a file, if so what format and what settings. How are you trying to play the "produced" product, on a computer with what player?

If you are using a product older than PD7 Release 2105 you should probably upgrade and then report back if the issue still appears.

Jeff