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Picture break up (see video)
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Kingsnorthlobotomy [Avatar]
Newbie Location: London Joined: Apr 06, 2011 17:46 Messages: 27 Offline
[Post New] Mar 30, 2014 17:22

I get terrible picture break up on my copy of Man With The Iron Fists. It only happens on this bluray and none others. please see video for example.

https://www.youtube.com/watch?v=inD5t4EaDio

I have tried using a DVD lens cleaner. No help at all.

Specs:
Windows 8 32bit
Cyberlink PowerDVD12
LG super HL-DT-ST BDDVDRW CH10LS20 ATA Device
Powercolour hd7770 ghz AMD
Screen set to 59 Hertz and 1920x1080

All my drivers are up to date.

I am happy to provide any more info, but forgive me if I need a little explanation of where to gather that info from
Kingsnorthlobotomy [Avatar]
Newbie Location: London Joined: Apr 06, 2011 17:46 Messages: 27 Offline
[Post New] Mar 30, 2014 17:24
The disc is brand new. No scratches on it.

This message was edited 1 time. Last update was at Apr 04. 2014 15:54

CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
[Post New] Mar 31, 2014 04:03
Hi,
welcome to the user-2-user Forum.

Suggest to check our welcome thread:
http://forum.cyberlink.com/forum/posts/list/21448.page
and post all available Information. Please also ensure you have installed latest available patch!

thx
Michael Technical Support

Werde Facebook Fan
Kingsnorthlobotomy [Avatar]
Newbie Location: London Joined: Apr 06, 2011 17:46 Messages: 27 Offline
[Post New] Apr 04, 2014 14:22
Thank you for your reply. I have checked the list you and dont see the problem posted. I have since upgraded to PowerDVD 13 and upgraded the driver to my bluray drive - but still the error persists.
Kingsnorthlobotomy [Avatar]
Newbie Location: London Joined: Apr 06, 2011 17:46 Messages: 27 Offline
[Post New] Apr 04, 2014 15:53
I have just downloaded a free trial version of a different bluray player program and the disc plays fine in that. So it must be a problem with Powerdvd12/13
Anonymous [Avatar]
[Post New] Apr 15, 2014 15:31
I have EXACTLY the same issue with The Counselor from 20th Century!

I bought the blu-ray disk in Germany via amazon lovefilm and there is NOT a single tiny scratch on it!

PowerDVD 12 Version: 12.0.3519.58
Player: LG BH10LS38 with latest firmware 1.3
OS: Windows 8.1 64 bit
Graphics driver: Latest AMD Catalyst driver for Radeon HD 5800 series

This message was edited 8 times. Last update was at Apr 15. 2014 18:38

Kingsnorthlobotomy [Avatar]
Newbie Location: London Joined: Apr 06, 2011 17:46 Messages: 27 Offline
[Post New] Apr 15, 2014 15:44
Well don't waste you're money upgrading to powerdvd 13 like I did.

I contacted technical help and after some back and forth they said they are looking into it. So i should think that they are going to issue a program update as soon as they can.

I am also annoyed powerdvd 12/13 isn't playing a lot of the FOX blurays I have.
Anonymous [Avatar]
[Post New] Apr 15, 2014 15:55
Man I hope they fix this shit soon.

Why do I pay so much money for this program when I cannot even play the mainstream 20th Century Fox movies?

Do they even have a QA, testing new movies with their software or do they just test for the latest version...

This message was edited 2 times. Last update was at Apr 15. 2014 15:56

Anonymous [Avatar]
[Post New] Apr 15, 2014 16:31
What is the name of the other player (trial) that was working for you? Thanks!
Anonymous [Avatar]
[Post New] Apr 15, 2014 18:40
Thanks, maybe it also depends on the region. I updated my post to include the probably important info that the disk was bought in Germany (EU).
Kingsnorthlobotomy [Avatar]
Newbie Location: London Joined: Apr 06, 2011 17:46 Messages: 27 Offline
[Post New] Apr 16, 2014 02:43
mine was bought in England. so should be the same as the German disc
CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
[Post New] Apr 16, 2014 07:24
Hi,
we need to investigate this issue but need some details.
would be great if any of you could help to list down:

1. DXDIAG of your platform (to exclude HW/platform issue)
2. the full title name
3. the Barcode and/or Amazon link if avail. for the titles
4. country you bought the title

thx
Michael
Technical Support

Werde Facebook Fan
Anonymous [Avatar]
[Post New] Apr 16, 2014 12:49
Quote:
1. DXDIAG of your platform (to exclude HW/platform issue)
2. the full title name
3. the Barcode and/or Amazon link if avail. for the titles
4. country you bought the title


1. I sent you the file via PM
2./3. Does this photo provide the required informations?


4. Germany

Really appreciate your help!

This message was edited 1 time. Last update was at Apr 16. 2014 12:53

Kingsnorthlobotomy [Avatar]
Newbie Location: London Joined: Apr 06, 2011 17:46 Messages: 27 Offline
[Post New] Apr 16, 2014 13:21
Bluray title: The Man With The Iron Fists
Amazon Link: http://www.amazon.co.uk/The-Man-Iron-Fists-Blu-ray/dp/B008XKX89O/ref=sr_1_2?ie=UTF8&qid=1397668759&sr=8-2&keywords=the+man+with+the+iron+fists
Barcode: 5050582877236
Country of origin: England/United Kingdom
 Filename
DxDiag.txt
[Disk]
 Description
 Filesize
99 Kbytes
 Downloaded:
357 time(s)
CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
[Post New] Apr 17, 2014 05:40
Quote: Bluray title: The Man With The Iron Fists
Amazon Link: http://www.amazon.co.uk/The-Man-Iron-Fists-Blu-ray/dp/B008XKX89O/ref=sr_1_2?ie=UTF8&qid=1397668759&sr=8-2&keywords=the+man+with+the+iron+fists
Barcode: 5050582877236
Country of origin: England/United Kingdom


Hi,
is your issue:

"cannot playback" or "shows picture distortion/break up"?

thx
Michael Technical Support

Werde Facebook Fan
Kingsnorthlobotomy [Avatar]
Newbie Location: London Joined: Apr 06, 2011 17:46 Messages: 27 Offline
[Post New] Apr 17, 2014 08:25
I am having picture break up problems on "the man with the iron fists" please see the video I posted in my original post for an example
CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
[Post New] Apr 17, 2014 08:44
Hi,
thanks - just wanted to clarify it

I have forwarded the issue to our RD&QA team - we wait the title to arrive in our office after Easter, so it may take some time to investigate.

I guess you don't overclock your Graphics adaptor and also tried another cable (HDMI/DVI)?

br
Michael Technical Support

Werde Facebook Fan
Kingsnorthlobotomy [Avatar]
Newbie Location: London Joined: Apr 06, 2011 17:46 Messages: 27 Offline
[Post New] Apr 17, 2014 14:00
No i don't. Should I?
Kingsnorthlobotomy [Avatar]
Newbie Location: London Joined: Apr 06, 2011 17:46 Messages: 27 Offline
[Post New] Apr 17, 2014 14:36
i have tried different cables, no change there.

i have also tried different programs. The others played the disc fine.

So it is most certainly a power dvd12/13 problem
Anonymous [Avatar]
[Post New] Apr 20, 2014 15:17
I received a replacement bluray disk from amazon/lovefilm and the player is again not able to play "The Counselor" without visual distortions/artifacts! So there is definitely a PowerDVD issue! Please can you also investigate on this title "The Counselor"?
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