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PowerDVD13.exe Rarely Shuts Down - 3313 Upgrade
BJ1200 [Avatar]
Newbie Joined: Feb 10, 2012 13:31 Messages: 28 Offline
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About 95% of the time when we close PowerDVD 13 Ultra it never closes "PowerDVD13.exe *32" running in Task Manager. This issue started after we applied the last update (3313). Does anyone know what might cause this on Windows7 (64)? We have most all the features turned off, no DLNA, no MoovieL, basically everything is OFF except access to our movies through My Computer.

We have our Firewall configured so PDVD13 can send/receive data outside our home. My best guess is it now gets hung up when closing because it's trying to transmit some sort of data...and can't.

WE MUST NOW MANUALLY CLOSE PDVD13 IN TASK MANAGER EVERY TIME WE USE IT.

On our laptop when we close PowerDVD13 Ultra the fan spins up to its highest speed....until we manually close that EXE in Task Manager. This fan noise is how we determined what was happening with PowerDVD 13.

This message was edited 2 times. Last update was at Nov 27. 2013 01:07

CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
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Hi,
sounds like a specific issue on your platform, would like to suggest to get in contact with our technical Support in order to chase the Problem you see.

cheers
Michael Technical Support

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