Often, it will help to save the project, then close and reopen. __________________________________
CORNBLOSSOM

No, that didn't work

Is QuickTime or other codec package installed? Attach a copy of you dxdiag.txt and we will have a loom. __________________________________
CORNBLOSSOM

I had similar problem, then updated drivers for display adapters(graphics) via device manager and then it worked...

I have done the diagnostic test. Is it safe for me to copy and paste here? Seems to have information on it about my computer. Thanks. Coralie

Quote: I had similar problem, then updated drivers for display adapters(graphics) via device manager and then it worked...

Hi thank you. Had a look - went to device manager, then clicked on display adapters but didn't see anywhere to update. Cheers. Coralie.

Quote:

Quote: I had similar problem, then updated drivers for display adapters(graphics) via device manager and then it worked...

Hi thank you. Had a look - went to device manager, then clicked on display adapters but didn't see anywhere to update. Cheers. Coralie.

Double-click on the name of the display adapter or select it and click PROPERTIES. Click the DRIVER tab. There you will see an "update driver" choice.

Often, a driver downloaded from the card or chip manufacturer's WEB site - such as NVidia - can be simply double-clicked, to install.

Quote:

Quote:

Quote: I had similar problem, then updated drivers for display adapters(graphics) via device manager and then it worked...

Hi thank you. Had a look - went to device manager, then clicked on display adapters but didn't see anywhere to update. Cheers. Coralie.

Double-click on the name of the display adapter or select it and click PROPERTIES. Click the DRIVER tab. There you will see an "update driver" choice.

Often, a driver downloaded from the card or chip manufacturer's WEB site - such as NVidia - can be simply double-clicked, to install.

Thank you - did as instructed. Came back as all is up to date.

I suspect even though my computer specs exceed the requirements of PD11....It might be worth the cost to upgrade to a dedicated video graphics card....it might heip soive many of the stall,hang and crash issues, and "green screens" too!....maybe then i could actually accomplish something?....

Quote: I suspect even though my computer specs exceed the requirements of PD11....It might be worth the cost to upgrade to a dedicated video graphics card....it might heip soive many of the stall,hang and crash issues, and "green screens" too!....maybe then i could actually accomplish something?....

So are you suggesting that after paying for this program and spending hours putting my little clip together, that the graphics card on this new ultrabook laptop that I've just brought ($AU900) should possibly be updated??? After spending so much money I would have thought this laptop should cope. The details of the graphics driver is Intel(R) HD Graphics 4000 Version 9.17.10.2817

Cheers Coralie

Hi Coralie ,
Please provide a full diagnostic of your laptop and more information of the content of your project.
1. Diagnostic File
2. Screenshot - full screen of the Edit Workspace
3. MediaInfo of the video you are editing.
http://mediainfo.sourceforge.net/en Create a text file and attach to your reply.

Please use the Guide Part A, B, E & F: http://forum.cyberlink.com/forum/posts/list/24771.page

Greenscreen issues. This issue can be triggered by a number of possibles.
a) Graphic Card drivers.
b) Inadequately powered graphics card.
c) Missing Codec
d) Corrupted Player/or not an up to date QT player.

Providing the diagnostic of your computer will give members nearly all the information to assess whether it is adequate or needs to be improved upon to overcome your green screen issues.

Dafydd

Hi, have attached diagnostic test and project. I can change subtitles, but just have a green screen and the arrow doesn't move over the time line. I just get a green screen. I can produce what I've done and burn it to a disc, but just can't change the timeline. As mentioned, it was working ok before until I interrupted it producing a movie with a theme. Cheers Coralie.

Hi Coralie,

Your video driver is a little old, version 9.17.0010.2817 dated 7/29/2012, you can check here for an update http://www.intel.com/p/en_US/support/detect

Dave

Forum Moderator: Link edited and should work. A full stop at the end of the link caused the problem. 3x. Please read my following posts. HP Envy 17
Win10 Pro (64-bit) Intel i7 Core - 4510U @ 2.00GHz 2.60GHz
16GB ram
PowerDirector 11 Ultra 64-bit ver. 11.0.0.3625
Cyberlink Power2Go Deluxe 7.0.0.1827
PowerShot SX40HS
Canon Vixia

Ok. Thanks. Clicked on that link that you suggested and came up with "page not found"

Post above edited: The full stop has been removed and the link is now active.

FYI. Intel HD 4000 driver v9.17.10.2817 may cause the green issue. And this green screen
issue has been fixed in Intel driver v9.17.10.2843

Forum Moderator

That's odd, it works here! HP Envy 17
Win10 Pro (64-bit) Intel i7 Core - 4510U @ 2.00GHz 2.60GHz
16GB ram
PowerDirector 11 Ultra 64-bit ver. 11.0.0.3625
Cyberlink Power2Go Deluxe 7.0.0.1827
PowerShot SX40HS
Canon Vixia

Hi Dave456 ,
I edited your link in your post - removing the full stop.
Dafydd

Quote: Ok. Thanks. Clicked on that link that you suggested and came up with "page not found"

The link is good here. Perhaps the site was down when you tried. Cut and paste, for best accuracy.

Access Denied (policy_denied)


Your system policy has denied access to the requested URL.


Link now worked. I had to download the Activex and turn off the pop up blocker, but the above is what happened. I am on Windows 8. Totally not sure what to do from here. Cheers Coralie.