Let me see if I can help you - I'll explain a couple of things and then suggest a course of action.
CyberLink purchase site works and delivers. What you've come up against might be to do with your own email delivery service.
1. Your email host may block auto generated emails as a security measure - this is one of those services that means the sender has to get added to a whitelist. The process fails when it's an auto send as it would here. Complain to your mailer host for blocking your emails.
2. You have set your emailer to trash unknown or specific types of email.
The other (unlikely) possibility is Element 5 have run out of keys and their auto process of providing you with the download links has gone walk-about!
Send me a PM with your email address and invoice reference number. I'll get CyberLink to respond to you pretty fast AND
you'll get the product you paid for asap. Just so you know, your issue is being looked into already, just waiting for your data.
NOTE: I can really understand your concerns and irritation. I just think it's your email host that's blocking your incoming mail.
Honesty disclosure: CyberLink have provided me their software products at no charge.
This message was edited 1 time. Last update was at Mar 24. 2008 12:50