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PowerDVD 12 crashes after 8 seconds  XML
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-MG-

Newbie

Joined: 26/12/2012 15:29:21
Messages: 2
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I submitted a support ticket, but after reviewing what others said, this doesn't sound like I will get an answer from Cyberlink.

I installed the program and right after I open it, it will crash within 8 seconds every time. I see it loading some windows on the left side. I can even scroll through briefly before the crash.

I have the latest ATI Drivers, I have updated PDVD software using their update tool.

Arcsoft's Total Media product does not give me any issues like this.

The BD Advisor will run for Blu-ray's, and says everything is fine, however, the 3D Blu-Ray portion will crash at 80% everytime and never complete. I've attached my dxdiag and the error log from the BD Advisor. When PowerDVD crashes, I cannot find it in the event viewer.
 Filename DxDiag.txt [Disk] Download
 Description
 Filesize 29 Kbytes
 Downloaded:  70 time(s)

 Filename BD Avisor Error Log.txt [Disk] Download
 Description
 Filesize 2 Kbytes
 Downloaded:  60 time(s)

stevek

Senior Contributor

Joined: 25/01/2011 09:18:57
Messages: 2249
Location: Hou, Tx
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I see that you have updated the video driver to a new one. Is it the 310.xx driver? Try uninstalling it and installing the 306.xx driver for your video device.

In this case unless you are using your computer for heavy gaming, you won't lose anything.

Anything I post unless stated with a reference is my personal opinion.
VelocityMicro, I7, Nvidia GTX 560ti, 12G Memory. W7- Ultimate.64 bit
Alienware laptop I7 NVidia GTX 650,
-MG-

Newbie

Joined: 26/12/2012 15:29:21
Messages: 2
Offline

Support tried to help me and wasn't terribly slow.

I updated my video card to a 6670 and all of my problems went away.

The advisor software worked and 3D works great.
 
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