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cyberlink clqtkernelclient32 has stopped working
WildWayz
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Newbie Private Message Location: UK Joined: Dec 03, 2012 17:11 Messages: 27 Offline
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Hi guys

I just bought PowerDirector 11 Ultimate and when I load it up, I get the following error "cyberlink clqtkernelclient32 has stopped working". I've removed QT, uninstalled PD11, downloaded latest QT from Apple's website and installed it, then installed PD11 again - and patched it to the latest release... and I still get that error.

How can I stop it?

Thanks!

James
Dafydd B
Senior Contributor Private Message Joined: Aug 26, 2006 08:20 Messages: 11973 Offline
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Hi,
Looks like a simple corrupt installation.

Messing with a latest QT only after you've re-installed PDR11.
1. Uninstall PDR11
2. Uninstall QT (because this is part of your problem and likely the cause)
3. Re-boot
4. Locate the QT folder in Programs and delete it.
5. Reinstall PDR11. (QT is reinstalled by PDR11)
Run the program.

If after the program runs you want to install the latest QT then do so - do not uninstall, just update QT.

Dafydd

This message was edited 1 time. Last update was at Dec 04. 2012 05:45

Honesty disclosure: CyberLink have provided me their software products at no charge.
WildWayz
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Newbie Private Message Location: UK Joined: Dec 03, 2012 17:11 Messages: 27 Offline
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Thanks - will try it again tonight and see how I get on.

Will update you in the evening.
WildWayz
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Newbie Private Message Location: UK Joined: Dec 03, 2012 17:11 Messages: 27 Offline
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Still no luck. Did as you advised, as well as what Support advised too. Same problem.

This PC is a new build, built at the weekend and hasnt got much software on it.

Any other ideas?

Any PD11 cleaner tools?

Thanks
Cap'n Kevin
Senior Contributor Private Message Location: Chebeague Island, Maine Joined: Dec 26, 2008 20:22 Messages: 2011 Offline
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Any PD11 cleaner tools?


Maybe this will help. Found in FAQ in Support. IT was the only cleaner tool reference I could find for you. I hope it works for you.


http://www.cyberlink.com/prog/support/cs/product-faq-content.do?id=14946&prodId=4&prodVerId=977

This message was edited 1 time. Last update was at Dec 04. 2012 17:10


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James1
Senior Contributor Private Message Location: Surrey, B.C., Canada Joined: Jun 10, 2010 16:20 Messages: 1783 Offline
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Hi, Too add to adbice given get latest drivers fro manufacturers website, and Install all installations as' administrator' Intel i7-2600@3.4Gz Geforce 560ti-1GB Graphic accelerator, windows 7 Premium 12GB memory

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WildWayz
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Newbie Private Message Location: UK Joined: Dec 03, 2012 17:11 Messages: 27 Offline
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Cap'n Kevin wrote:
Any PD11 cleaner tools?


Maybe this will help. Found in FAQ in Support. IT was the only cleaner tool reference I could find for you. I hope it works for you.


http://www.cyberlink.com/prog/support/cs/product-faq-content.do?id=14946&prodId=4&prodVerId=977


Thanks - will try that

I always install as Administrator. Using the latest beta drivers from ATI/AMD's site too.
James1
Senior Contributor Private Message Location: Surrey, B.C., Canada Joined: Jun 10, 2010 16:20 Messages: 1783 Offline
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Hi,
don't use BETA drivers....they are not reliable and they are for debugging..use WhQL drivers.
Jim
p.s. Most graphic drivers are geared to PC games not Video editing...we just went through a few weeks of problems and finally got it sorted out... Intel i7-2600@3.4Gz Geforce 560ti-1GB Graphic accelerator, windows 7 Premium 12GB memory

Visit GranPapa64's channel for your YouTube experience of the day!
WildWayz
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Newbie Private Message Location: UK Joined: Dec 03, 2012 17:11 Messages: 27 Offline
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Just rolled back to the 12.10 WHQL drivers. Same issue :/

I am getting pretty fed up now and I can't claim a refund as I activated the product!
Dafydd B
Senior Contributor Private Message Joined: Aug 26, 2006 08:20 Messages: 11973 Offline
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Hi WildWayz,
I'll need some personal data to move to a different route. PM sent.
Forum Moderator

This message was edited 1 time. Last update was at Dec 05. 2012 03:47

Honesty disclosure: CyberLink have provided me their software products at no charge.
WildWayz
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Newbie Private Message Location: UK Joined: Dec 03, 2012 17:11 Messages: 27 Offline
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What information do you require?
Dafydd B
Senior Contributor Private Message Joined: Aug 26, 2006 08:20 Messages: 11973 Offline
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PM sent - just slow at writing it Honesty disclosure: CyberLink have provided me their software products at no charge.
WildWayz
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Newbie Private Message Location: UK Joined: Dec 03, 2012 17:11 Messages: 27 Offline
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heehee that's mornings for you

Replied to you
Dafydd B
Senior Contributor Private Message Joined: Aug 26, 2006 08:20 Messages: 11973 Offline
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Hi WildWayz,
Thank you for the information which I have passed on.

The "CLQTKernelClient32.exe" is located at:
C:\Program Files\CyberLink\PowerDirector11\runtime\encoderPack

1. I'd like you to uninstall via the Control Panel both PDR11 and QuickTime.
2. Reboot
3. Go to Program Files and located PowerDirector 11 and delete the folder.
4. Delete all contents from your Temp folder
5. Reboot.
6. if you purchased the download version of PDR11 please carry out the following.
7. Download a 30 day program from RARLabs called WinRAR - a compression program (I use it).
8. open the compressed PDR11 download using WinRAR and place the unpacked contents to a new folder.
9. Locate the folder containg the "bits" of PDR11 and select "setup.exe"
10 You're now reinstalling PDR11 and QT.
11. Open your project etc.

Let me know how you get on.

Dafydd Honesty disclosure: CyberLink have provided me their software products at no charge.
WildWayz
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Newbie Private Message Location: UK Joined: Dec 03, 2012 17:11 Messages: 27 Offline
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Hi Dafydd

Thanks for getting back to me. Isn't that the same as removing PD11/Quicktime, deleting the left over folders then re-running the install?

I currently do the method you mention - here's the contents of the "bits" directory from the extracted RAR file:

Volume in drive D is HDD
Volume Serial Number is A051-4ABB

Directory of d:\Users\James and Julia\Desktop\PowerDirector11Ultimate_CL.2215_GM3123206_VDE121026-03

05/12/2012 11:34 <DIR> .
05/12/2012 11:34 <DIR> ..
01/11/2012 11:09 4,248 0x0404.ini
01/11/2012 11:09 7,094 0x0407.ini
01/11/2012 11:09 6,129 0x0409.ini
01/11/2012 11:09 7,022 0x040a.ini
01/11/2012 11:09 7,242 0x040c.ini
01/11/2012 11:09 6,897 0x0410.ini
01/11/2012 11:09 6,623 0x0411.ini
01/11/2012 11:09 5,724 0x0412.ini
01/11/2012 11:09 6,814 0x0413.ini
01/11/2012 11:09 6,715 0x0415.ini
01/11/2012 11:09 6,569 0x0416.ini
01/11/2012 11:09 6,512 0x0419.ini
01/11/2012 11:09 4,315 0x0804.ini
01/11/2012 11:09 6,833 0x0816.ini
01/11/2012 11:09 4,315 0x1004.ini
01/11/2012 11:09 24,576 1028.mst
01/11/2012 11:09 38,912 1031.mst
01/11/2012 11:09 3,584 1033.mst
01/11/2012 11:09 35,840 1034.mst
01/11/2012 11:09 37,376 1036.mst
01/11/2012 11:09 37,888 1040.mst
01/11/2012 11:09 36,352 1041.mst
01/11/2012 11:09 31,744 1042.mst
01/11/2012 11:09 37,376 1043.mst
01/11/2012 11:09 34,816 1045.mst
01/11/2012 11:09 34,816 1046.mst
01/11/2012 11:09 33,280 1049.mst
01/11/2012 11:09 25,088 2052.mst
01/11/2012 11:09 34,816 2070.mst
01/11/2012 11:09 24,576 4100.mst
01/11/2012 10:33 914,432 7z.dll
01/11/2012 10:33 163,840 7z.exe
01/11/2012 11:13 378 Custom.ini
01/11/2012 11:23 14,853 Cyberlink.MD5
01/11/2012 11:06 2,857,354,313 Data1.7z
01/11/2012 11:09 86,263,157 Data1.cab
01/11/2012 11:11 309 Define.ini
05/12/2012 11:34 0 dir.txt
01/11/2012 11:20 717 info.ini
01/11/2012 11:13 6,236,520 ISSetup.dll
01/11/2012 11:11 201,963 PDR.ico
01/11/2012 11:09 606,208 PowerDirector.msi
01/11/2012 11:12 499 Product.ini
01/11/2012 11:20 <DIR> Setup
01/11/2012 11:13 320,008 Setup.exe
01/11/2012 11:11 1,815 Setup.ini
01/11/2012 11:09 6,739,915 setup.isn
01/11/2012 11:13 160,264 SKUtil.dll
01/11/2012 11:13 179,720 SKUtil2008.dll
01/11/2012 11:11 805,531 SupportFiles.7z
01/11/2012 11:18 299 ureg.ini
01/11/2012 11:20 <DIR> WVEditor
01/11/2012 11:20 <DIR> x64
50 File(s) 2,960,528,833 bytes
5 Dir(s) 837,393,805,312 bytes free


So to sum it up, i've tried:

Removing PD11 and Quicktime and all PD11 extra programs it installs.
Deleted any reference to Cyberlink and Apple off my system ie
c:\Program Files\Cyberlink
c:\Program Files (x86)\Cyberlink
C:\Program Files (x86)\Common Files\Apple

Anything in AppData\Roaming too.

I then use CCleaner to remove any registry items and temp files.

Reboot.

Navigate to d:\Users\James and Julia\Desktop\PowerDirector11Ultimate_CL.2215_GM3123206_VDE121026-03\setup.exe

Install.



I've also tried downloading the trial from Cyberlinks website and that also crashes too.

This message was edited 1 time. Last update was at Dec 05. 2012 06:49

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