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WildWayz

Newbie

Joined: 03/12/2012 14:11:05
Messages: 27
Location: UK
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Hi guys

I just bought PowerDirector 11 Ultimate and when I load it up, I get the following error "cyberlink clqtkernelclient32 has stopped working". I've removed QT, uninstalled PD11, downloaded latest QT from Apple's website and installed it, then installed PD11 again - and patched it to the latest release... and I still get that error.

How can I stop it?

Thanks!

James
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Dafydd Bevan - SoftDeko

Senior Contributor

Joined: 26/08/2006 05:20:41
Messages: 10141
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Hi,
Looks like a simple corrupt installation.

Messing with a latest QT only after you've re-installed PDR11.
1. Uninstall PDR11
2. Uninstall QT (because this is part of your problem and likely the cause)
3. Re-boot
4. Locate the QT folder in Programs and delete it.
5. Reinstall PDR11. (QT is reinstalled by PDR11)
Run the program.

If after the program runs you want to install the latest QT then do so - do not uninstall, just update QT.

Dafydd

This message was edited 1 time. Last update was at 04/12/2012 02:45:04


For more information click the links given here:
PowerDirector Video Editor = 2,2.5,3,4,5,5P,6,7,8,9,10,11 Ultimate Suite, Ultimate Suite 2, Director Suite 2.
PowerDirector 12 Image Guides linking image guides on the forum.
Image Editor = One that makes transparent background PNG files is a "must have".
Gif Animation = Creating and converting an animation can give one's video a little "edge".
Check out PowerDVD, PhotoDirector, ColorDirector, AudioDirector & MediaShow
I use the Pixelan plug-ins, (*5) with PowerDirector 12 Click here to visit Pixelan Software.
Started with 8mm splice editing and B&W still image darkroom photography.
Honesty disclosure: CyberLink have provided me their software products at no charge.
WildWayz

Newbie

Joined: 03/12/2012 14:11:05
Messages: 27
Location: UK
Offline

Thanks - will try it again tonight and see how I get on.

Will update you in the evening.
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WildWayz

Newbie

Joined: 03/12/2012 14:11:05
Messages: 27
Location: UK
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Still no luck. Did as you advised, as well as what Support advised too. Same problem.

This PC is a new build, built at the weekend and hasnt got much software on it.

Any other ideas?

Any PD11 cleaner tools?

Thanks
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Cap'n Kevin

Senior Contributor

Joined: 26/12/2008 17:22:27
Messages: 2003
Location: Chebeague Island, Maine
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Any PD11 cleaner tools?


Maybe this will help. Found in FAQ in Support. IT was the only cleaner tool reference I could find for you. I hope it works for you.


http://www.cyberlink.com/prog/support/cs/product-faq-content.do?id=14946&prodId=4&prodVerId=977

This message was edited 1 time. Last update was at 04/12/2012 14:10:53



Check out PDtoots. PowerDirector Tutorials and more! Over 3,000 Subscribers.
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James1

Senior Contributor

Joined: 10/06/2010 13:20:03
Messages: 1765
Location: Surrey, B.C., Canada
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Hi, Too add to adbice given get latest drivers fro manufacturers website, and Install all installations as' administrator'

Intel i7-2600@3.4Gz Geforce 560ti-1GB Graphic accelerator, windows 7 Premium 12GB memory

Visit GranPapa64's channel for your YouTube experience of the day!
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WildWayz

Newbie

Joined: 03/12/2012 14:11:05
Messages: 27
Location: UK
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Cap'n Kevin wrote:
Any PD11 cleaner tools?


Maybe this will help. Found in FAQ in Support. IT was the only cleaner tool reference I could find for you. I hope it works for you.


http://www.cyberlink.com/prog/support/cs/product-faq-content.do?id=14946&prodId=4&prodVerId=977


Thanks - will try that

I always install as Administrator. Using the latest beta drivers from ATI/AMD's site too.
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James1

Senior Contributor

Joined: 10/06/2010 13:20:03
Messages: 1765
Location: Surrey, B.C., Canada
Offline

Hi,
don't use BETA drivers....they are not reliable and they are for debugging..use WhQL drivers.
Jim
p.s. Most graphic drivers are geared to PC games not Video editing...we just went through a few weeks of problems and finally got it sorted out...

Intel i7-2600@3.4Gz Geforce 560ti-1GB Graphic accelerator, windows 7 Premium 12GB memory

Visit GranPapa64's channel for your YouTube experience of the day!
[WWW]
WildWayz

Newbie

Joined: 03/12/2012 14:11:05
Messages: 27
Location: UK
Offline

Just rolled back to the 12.10 WHQL drivers. Same issue :/

I am getting pretty fed up now and I can't claim a refund as I activated the product!
[WWW]
Dafydd Bevan - SoftDeko

Senior Contributor

Joined: 26/08/2006 05:20:41
Messages: 10141
Offline

Hi WildWayz,
I'll need some personal data to move to a different route. PM sent.
Forum Moderator

This message was edited 1 time. Last update was at 05/12/2012 00:47:00


For more information click the links given here:
PowerDirector Video Editor = 2,2.5,3,4,5,5P,6,7,8,9,10,11 Ultimate Suite, Ultimate Suite 2, Director Suite 2.
PowerDirector 12 Image Guides linking image guides on the forum.
Image Editor = One that makes transparent background PNG files is a "must have".
Gif Animation = Creating and converting an animation can give one's video a little "edge".
Check out PowerDVD, PhotoDirector, ColorDirector, AudioDirector & MediaShow
I use the Pixelan plug-ins, (*5) with PowerDirector 12 Click here to visit Pixelan Software.
Started with 8mm splice editing and B&W still image darkroom photography.
Honesty disclosure: CyberLink have provided me their software products at no charge.
WildWayz

Newbie

Joined: 03/12/2012 14:11:05
Messages: 27
Location: UK
Offline

What information do you require?
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Dafydd Bevan - SoftDeko

Senior Contributor

Joined: 26/08/2006 05:20:41
Messages: 10141
Offline

PM sent - just slow at writing it

For more information click the links given here:
PowerDirector Video Editor = 2,2.5,3,4,5,5P,6,7,8,9,10,11 Ultimate Suite, Ultimate Suite 2, Director Suite 2.
PowerDirector 12 Image Guides linking image guides on the forum.
Image Editor = One that makes transparent background PNG files is a "must have".
Gif Animation = Creating and converting an animation can give one's video a little "edge".
Check out PowerDVD, PhotoDirector, ColorDirector, AudioDirector & MediaShow
I use the Pixelan plug-ins, (*5) with PowerDirector 12 Click here to visit Pixelan Software.
Started with 8mm splice editing and B&W still image darkroom photography.
Honesty disclosure: CyberLink have provided me their software products at no charge.
WildWayz

Newbie

Joined: 03/12/2012 14:11:05
Messages: 27
Location: UK
Offline

heehee that's mornings for you

Replied to you
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Dafydd Bevan - SoftDeko

Senior Contributor

Joined: 26/08/2006 05:20:41
Messages: 10141
Offline

Hi WildWayz,
Thank you for the information which I have passed on.

The "CLQTKernelClient32.exe" is located at:
C:\Program Files\CyberLink\PowerDirector11\runtime\encoderPack

1. I'd like you to uninstall via the Control Panel both PDR11 and QuickTime.
2. Reboot
3. Go to Program Files and located PowerDirector 11 and delete the folder.
4. Delete all contents from your Temp folder
5. Reboot.
6. if you purchased the download version of PDR11 please carry out the following.
7. Download a 30 day program from RARLabs called WinRAR - a compression program (I use it).
8. open the compressed PDR11 download using WinRAR and place the unpacked contents to a new folder.
9. Locate the folder containg the "bits" of PDR11 and select "setup.exe"
10 You're now reinstalling PDR11 and QT.
11. Open your project etc.

Let me know how you get on.

Dafydd

For more information click the links given here:
PowerDirector Video Editor = 2,2.5,3,4,5,5P,6,7,8,9,10,11 Ultimate Suite, Ultimate Suite 2, Director Suite 2.
PowerDirector 12 Image Guides linking image guides on the forum.
Image Editor = One that makes transparent background PNG files is a "must have".
Gif Animation = Creating and converting an animation can give one's video a little "edge".
Check out PowerDVD, PhotoDirector, ColorDirector, AudioDirector & MediaShow
I use the Pixelan plug-ins, (*5) with PowerDirector 12 Click here to visit Pixelan Software.
Started with 8mm splice editing and B&W still image darkroom photography.
Honesty disclosure: CyberLink have provided me their software products at no charge.
WildWayz

Newbie

Joined: 03/12/2012 14:11:05
Messages: 27
Location: UK
Offline

Hi Dafydd

Thanks for getting back to me. Isn't that the same as removing PD11/Quicktime, deleting the left over folders then re-running the install?

I currently do the method you mention - here's the contents of the "bits" directory from the extracted RAR file:

Volume in drive D is HDD
Volume Serial Number is A051-4ABB

Directory of d:\Users\James and Julia\Desktop\PowerDirector11Ultimate_CL.2215_GM3123206_VDE121026-03

05/12/2012 11:34 <DIR> .
05/12/2012 11:34 <DIR> ..
01/11/2012 11:09 4,248 0x0404.ini
01/11/2012 11:09 7,094 0x0407.ini
01/11/2012 11:09 6,129 0x0409.ini
01/11/2012 11:09 7,022 0x040a.ini
01/11/2012 11:09 7,242 0x040c.ini
01/11/2012 11:09 6,897 0x0410.ini
01/11/2012 11:09 6,623 0x0411.ini
01/11/2012 11:09 5,724 0x0412.ini
01/11/2012 11:09 6,814 0x0413.ini
01/11/2012 11:09 6,715 0x0415.ini
01/11/2012 11:09 6,569 0x0416.ini
01/11/2012 11:09 6,512 0x0419.ini
01/11/2012 11:09 4,315 0x0804.ini
01/11/2012 11:09 6,833 0x0816.ini
01/11/2012 11:09 4,315 0x1004.ini
01/11/2012 11:09 24,576 1028.mst
01/11/2012 11:09 38,912 1031.mst
01/11/2012 11:09 3,584 1033.mst
01/11/2012 11:09 35,840 1034.mst
01/11/2012 11:09 37,376 1036.mst
01/11/2012 11:09 37,888 1040.mst
01/11/2012 11:09 36,352 1041.mst
01/11/2012 11:09 31,744 1042.mst
01/11/2012 11:09 37,376 1043.mst
01/11/2012 11:09 34,816 1045.mst
01/11/2012 11:09 34,816 1046.mst
01/11/2012 11:09 33,280 1049.mst
01/11/2012 11:09 25,088 2052.mst
01/11/2012 11:09 34,816 2070.mst
01/11/2012 11:09 24,576 4100.mst
01/11/2012 10:33 914,432 7z.dll
01/11/2012 10:33 163,840 7z.exe
01/11/2012 11:13 378 Custom.ini
01/11/2012 11:23 14,853 Cyberlink.MD5
01/11/2012 11:06 2,857,354,313 Data1.7z
01/11/2012 11:09 86,263,157 Data1.cab
01/11/2012 11:11 309 Define.ini
05/12/2012 11:34 0 dir.txt
01/11/2012 11:20 717 info.ini
01/11/2012 11:13 6,236,520 ISSetup.dll
01/11/2012 11:11 201,963 PDR.ico
01/11/2012 11:09 606,208 PowerDirector.msi
01/11/2012 11:12 499 Product.ini
01/11/2012 11:20 <DIR> Setup
01/11/2012 11:13 320,008 Setup.exe
01/11/2012 11:11 1,815 Setup.ini
01/11/2012 11:09 6,739,915 setup.isn
01/11/2012 11:13 160,264 SKUtil.dll
01/11/2012 11:13 179,720 SKUtil2008.dll
01/11/2012 11:11 805,531 SupportFiles.7z
01/11/2012 11:18 299 ureg.ini
01/11/2012 11:20 <DIR> WVEditor
01/11/2012 11:20 <DIR> x64
50 File(s) 2,960,528,833 bytes
5 Dir(s) 837,393,805,312 bytes free


So to sum it up, i've tried:

Removing PD11 and Quicktime and all PD11 extra programs it installs.
Deleted any reference to Cyberlink and Apple off my system ie
c:\Program Files\Cyberlink
c:\Program Files (x86)\Cyberlink
C:\Program Files (x86)\Common Files\Apple

Anything in AppData\Roaming too.

I then use CCleaner to remove any registry items and temp files.

Reboot.

Navigate to d:\Users\James and Julia\Desktop\PowerDirector11Ultimate_CL.2215_GM3123206_VDE121026-03\setup.exe

Install.



I've also tried downloading the trial from Cyberlinks website and that also crashes too.

This message was edited 1 time. Last update was at 05/12/2012 03:49:10

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Dafydd Bevan - SoftDeko

Senior Contributor

Joined: 26/08/2006 05:20:41
Messages: 10141
Offline

Hi James,
I don't think I explain what the WinRAR was for or the other actions.
1. Clearing the temp director - important to get rid of the previous data.
2. Using WinRar to extract the installation data and us it to install from.
3. Locating the Program File content and deleting it. Removes the clqtkernelclient32 content.
I'm presuming files have become corrupted and are not being over-written.

The CLCleaner tool just fools the registry and does not remove or deletes any of the files you're having problems with. It allows a reinstall to take place. The failure to overwrite is likely caused by an unpacking and re-use of the same content which itself may be corrupt.

I'm just trying to clear the decks and get you to have a open field to install from - removing data and creating a completely new installation route/ the new unpacked by WinRAR PDR11.

Please follow what I've written. You don't appear to have done that yet.

Dafydd

For more information click the links given here:
PowerDirector Video Editor = 2,2.5,3,4,5,5P,6,7,8,9,10,11 Ultimate Suite, Ultimate Suite 2, Director Suite 2.
PowerDirector 12 Image Guides linking image guides on the forum.
Image Editor = One that makes transparent background PNG files is a "must have".
Gif Animation = Creating and converting an animation can give one's video a little "edge".
Check out PowerDVD, PhotoDirector, ColorDirector, AudioDirector & MediaShow
I use the Pixelan plug-ins, (*5) with PowerDirector 12 Click here to visit Pixelan Software.
Started with 8mm splice editing and B&W still image darkroom photography.
Honesty disclosure: CyberLink have provided me their software products at no charge.
WildWayz

Newbie

Joined: 03/12/2012 14:11:05
Messages: 27
Location: UK
Offline

OK - will try it now
[WWW]
Dafydd Bevan - SoftDeko

Senior Contributor

Joined: 26/08/2006 05:20:41
Messages: 10141
Offline

RE:
I've also tried downloading the trial from Cyberlinks website and that also crashes too.


That worries me.

I wonder if you simply have a corrupt OS installation or you have a hardware failure. You did mention the computer was only put together over the weekend.

Video Editing will show up errors in OS and hardware when the system is stressed.

Dafydd

For more information click the links given here:
PowerDirector Video Editor = 2,2.5,3,4,5,5P,6,7,8,9,10,11 Ultimate Suite, Ultimate Suite 2, Director Suite 2.
PowerDirector 12 Image Guides linking image guides on the forum.
Image Editor = One that makes transparent background PNG files is a "must have".
Gif Animation = Creating and converting an animation can give one's video a little "edge".
Check out PowerDVD, PhotoDirector, ColorDirector, AudioDirector & MediaShow
I use the Pixelan plug-ins, (*5) with PowerDirector 12 Click here to visit Pixelan Software.
Started with 8mm splice editing and B&W still image darkroom photography.
Honesty disclosure: CyberLink have provided me their software products at no charge.
WildWayz

Newbie

Joined: 03/12/2012 14:11:05
Messages: 27
Location: UK
Offline

Hmmm

I don't think it is the OS being corrupted. I've downloaded trials of MAGIX Movie Edit Pro 2013 and Pinnacle Movie Studio 16 and both run fine.

I haven't even put the system under load yet - I get that error when the program loads up - when it is importing the sample videos.

I'm also a bit of a gamer, so got Far Cry 3 installed and Battlefield 3 - which are both very system intensive games.


Would it make any difference that when I installed Windows 7 64-bit, I used Audit Mode to change where User data and ProgramData are stored (on the HDD and not SSD)? It is the official way Microsoft recommend.

So basically C drive (SSD) contains
C:\Program Files
C:\Program Files (x86)
C:\Windows

D drive (HDD) contains
D:\ProgramData
D:\Users


Just copying the downloaded PD11 self extracting file across the network.

So far i've done:

1. I'd like you to uninstall via the Control Panel both PDR11 and QuickTime.
2. Reboot
3. Go to Program Files and located PowerDirector 11 and delete the folder.
4. Delete all contents from your Temp folder
5. Reboot.


Once the file has copied across the network, i'll extract it and continue on with your advice.
[WWW]
WildWayz

Newbie

Joined: 03/12/2012 14:11:05
Messages: 27
Location: UK
Offline

I have now done all of this:

1. I'd like you to uninstall via the Control Panel both PDR11 and QuickTime.
2. Reboot
3. Go to Program Files and located PowerDirector 11 and delete the folder.
4. Delete all contents from your Temp folder
5. Reboot.
6. if you purchased the download version of PDR11 please carry out the following.
7. Download a 30 day program from RARLabs called WinRAR - a compression program (I use it).
8. open the compressed PDR11 download using WinRAR and place the unpacked contents to a new folder.
9. Locate the folder containg the "bits" of PDR11 and select "setup.exe"
10 You're now reinstalling PDR11 and QT.
11. Open your project etc.


I have not installed the latest patch from the members area - thought I would try it without for now.

When I click PD11, I enter in the key and it loads the interface and imports data from the samples. It is here where it is crashing.

[WWW]
WildWayz

Newbie

Joined: 03/12/2012 14:11:05
Messages: 27
Location: UK
Offline

If it helps, here is my DxDiag info
 Filename DxDiag.txt [Disk] Download
 Description
 Filesize 29 Kbytes
 Downloaded:  188 time(s)

[WWW]
Dafydd Bevan - SoftDeko

Senior Contributor

Joined: 26/08/2006 05:20:41
Messages: 10141
Offline

Hi James,
Thanks for the information.
Dafydd


For more information click the links given here:
PowerDirector Video Editor = 2,2.5,3,4,5,5P,6,7,8,9,10,11 Ultimate Suite, Ultimate Suite 2, Director Suite 2.
PowerDirector 12 Image Guides linking image guides on the forum.
Image Editor = One that makes transparent background PNG files is a "must have".
Gif Animation = Creating and converting an animation can give one's video a little "edge".
Check out PowerDVD, PhotoDirector, ColorDirector, AudioDirector & MediaShow
I use the Pixelan plug-ins, (*5) with PowerDirector 12 Click here to visit Pixelan Software.
Started with 8mm splice editing and B&W still image darkroom photography.
Honesty disclosure: CyberLink have provided me their software products at no charge.
Dafydd Bevan - SoftDeko

Senior Contributor

Joined: 26/08/2006 05:20:41
Messages: 10141
Offline

Hi James,
I've got something for you to try out.

RE: Ivy bridge platform.
CPU: Intel(R) Core(TM) i5-3570K CPU
with Integrated Intel HD Graphics.

Try to switch to intel graphic to run the program, not using AMD driver and see if that helps.


You should receive the same info from Online Support.

Please advise if you're able to start up PDR11 without the error message displaying. If you crash and have a report dialogue window display, please send the info to CyberLink.

Dafydd

This message was edited 1 time. Last update was at 07/12/2012 02:51:20


For more information click the links given here:
PowerDirector Video Editor = 2,2.5,3,4,5,5P,6,7,8,9,10,11 Ultimate Suite, Ultimate Suite 2, Director Suite 2.
PowerDirector 12 Image Guides linking image guides on the forum.
Image Editor = One that makes transparent background PNG files is a "must have".
Gif Animation = Creating and converting an animation can give one's video a little "edge".
Check out PowerDVD, PhotoDirector, ColorDirector, AudioDirector & MediaShow
I use the Pixelan plug-ins, (*5) with PowerDirector 12 Click here to visit Pixelan Software.
Started with 8mm splice editing and B&W still image darkroom photography.
Honesty disclosure: CyberLink have provided me their software products at no charge.
WildWayz

Newbie

Joined: 03/12/2012 14:11:05
Messages: 27
Location: UK
Offline

Hi Dafydd,

Not sure how the Intel HD 4000 works. I have integrated gfx disabled via the motherboard. I did try it enabled and got the same crash.

However, I am not sure if it was actually using the HD 4000 or not. I only had the HDMI lead going from the Radeon HD 7850 to the monitor... so not sure if the Intel bypasses anything, or I need a DVI cable connected to the DVI socket on the motherboard (if you know what I mean).

On a different note, if I boot into Safe Mode with Networking, PD11 loads fine.
[WWW]
Dafydd Bevan - SoftDeko

Senior Contributor

Joined: 26/08/2006 05:20:41
Messages: 10141
Offline

Hi James,
Thanks for the update. I have passed the information on. Can you connect up your monitor to the Intel set up - if that's the way it works?
Dafydd

For more information click the links given here:
PowerDirector Video Editor = 2,2.5,3,4,5,5P,6,7,8,9,10,11 Ultimate Suite, Ultimate Suite 2, Director Suite 2.
PowerDirector 12 Image Guides linking image guides on the forum.
Image Editor = One that makes transparent background PNG files is a "must have".
Gif Animation = Creating and converting an animation can give one's video a little "edge".
Check out PowerDVD, PhotoDirector, ColorDirector, AudioDirector & MediaShow
I use the Pixelan plug-ins, (*5) with PowerDirector 12 Click here to visit Pixelan Software.
Started with 8mm splice editing and B&W still image darkroom photography.
Honesty disclosure: CyberLink have provided me their software products at no charge.
 
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