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Please help "Burning Fails ErrCode :0xeb020be2"  XML
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Jules305

Newbie

Joined: 16/06/2012 19:04:38
Messages: 4
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Can anyone please help me with a new Sony BDX-S600U. 1st and 2nd BD burns failed with the same error.
The same 20G data files were used each time. The first time it burned all the files and failed at the end.
The second time it failed toward the begining 2%.

Using Power2Go ver 7.00.1607
SR no. MES110518.01
The DXDIAG Log file and Power2Go log files are attached.

Thank you
 Filename P2GoLog.txt [Disk] Download
 Description
 Filesize 2 Kbytes
 Downloaded:  264 time(s)

 Filename DxDiag.txt [Disk] Download
 Description
 Filesize 48 Kbytes
 Downloaded:  200 time(s)

CyberLink-Michael

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Joined: 18/04/2007 01:05:48
Messages: 7189
Location: Europe
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Hi,
sorry to hear you have trouble - I will forward your info to our team, but please also get in contact with our technical support team

thanks
Michael

Technical Support

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CyberLink-Michael

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Joined: 18/04/2007 01:05:48
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Hi,
can you please share the info about the Disc brand?

if possible provide a link to the makers website and a scan/photo of the Disc front surface.

thanks
Michael

Technical Support

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Jules305

Newbie

Joined: 16/06/2012 19:04:38
Messages: 4
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SmartBlu Blu-ray Disc 25GB 4x (Up To 10x) BD-R Silver Lacquer Hu SBR4SSH25

There is nothing really to tale a picture of (no label)

The burner does complete burns without error using Windows 7 directly (without Power2Go)
and these discs.

Previously tried Power2Go with X2 speed with same error installed on XP Pro or Windows 7
same error.
Jules305

Newbie

Joined: 16/06/2012 19:04:38
Messages: 4
Offline

Had a response from Cyberlink.
Basically, because it is OEM software bundled with the Sony BDX-S600U burner,
there is nothing they can do but send me to the OEM manufacturer.

This was their response.
In response to your concern, please note that the OEM versions are those
softwares which are provided bundled with some other articles i.e,
camcorders, DVD drives, capture/graphic/TV tuner cards, Magazines,
computers etc.

These OEM versions are customized version softwares. This customization
is made by the development team of the provider and not by the CyberLink
developers.

That's the reason why these OEM versions have different features and
compatibilities as compared to the full retail versions which we sell.

Therefore, I suggest you to contact your previous OEM version provider
to get the software.

Please feel free to contact us back for any further clarification or for
any assistance related to CyberLink Products. Use the below mentioned
link to get back to us for your further queries:

https://membership.cyberlink.com/prog/support/cs/support-login.jsp

Thanks and Regards,

CyberLink Technical Support
Jules305

Newbie

Joined: 16/06/2012 19:04:38
Messages: 4
Offline

Turns out the media was the problem.

The SmartBlu Blu-ray Disc 25GB 4x (Up To 10x) BD-R Silver Lacquer Hu model SBR4SSH25 is not
compatible with Power2Go ver 7 OEM.

Switched to Sony BD-R media and each burn has completed without error.

Thank you Michael for your support!
 
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